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Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).
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Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets.
To learn more about reporting other suspicious domain activity to Squarespace, visit
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Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.
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Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
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{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2025-01-06T14:24:27Z","intervals":[{"start_time":1200,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2025-01-31T09:45:37Z","intervals":[{"start_time":1980,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2025-01-31T09:45:46Z","intervals":[{"start_time":1980,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":18405093826701,"name":"[Inactive] Live Chat Acuity Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product Support Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live Chat - Acuity CUSU HVCS (COSO-4219)","time_zone":"Eastern Time (US & Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2025-01-31T16:34:59Z","intervals":[{"start_time":1980,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":28799929362829,"name":"Live Chat - Acuity","time_zone":"Eastern Time (US & Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2025-01-31T09:45:59Z","intervals":[{"start_time":1980,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":30299777743117,"name":"New schedule","time_zone":"Paris","created_at":"2024-09-16T17:00:21Z","updated_at":"2024-09-16T17:16:32Z","intervals":[{"start_time":2040,"end_time":2400},{"start_time":3480,"end_time":3840},{"start_time":4920,"end_time":5280},{"start_time":6360,"end_time":6720},{"start_time":7800,"end_time":8160}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}
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Live chat is available in your language Monday-Friday, from 10:00 AM to 4:00 PM CET.
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