The cookies Squarespace uses

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The cookies Squarespace uses

Last updated September 22, 2023 16:13

How the different cookies we place enhance the browsing experience.

We use cookies to help your site run effectively and provide the best experience for your visitors. This guide describes the cookies we place on visitors to your Squarespace site. This guide doesn’t cover the cookies Squarespace uses on visitors to our websites or users of our web or mobile apps.

For more information about our use of cookies, including cookies we use on squarespace.com and our web and mobile apps, visit our Cookie Policy and Privacy Policy.

What are cookies?

Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors’ browsing experience because they help websites remember preferences and understand how people use different features.

Functional and required cookies

Squarespace uses some necessary cookies so visitors can navigate and use key features on your site. These cookies vary from site to site depending on the features it uses. For example, functional and required cookies help these features work:

Name	Purpose, type, and duration
_acloggedin	Supports login by Scheduling client if the client has an account Cookie January 1, 2025
_client_acloggedin	Supports login by Scheduling client if the client has an account Cookie January 1, 2025
_dd_cookie_test	Tests if cookies are supported Cookie Expires instantly
_dd_s	Tracks browser errors Cookie Four hours
_dd_site_test	Tests if cookies are supported Cookie Expires instantly
_grecaptcha	Helps reduce spam Local storage No expiry
CART	Shows when a visitor adds a product to their cart Cookie Two weeks
CHECKOUT_WEBSITE	Identifies the correct site for checkout when checkout on your domain is disabled Cookie Session
client_username	Remembers a logged in Scheduling client's username between visits Cookie One year
clientUser	Stores the Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients Cookie 30 days
Commerce-checkout-state	Stores state of checkout while the visitor is completing their order in PayPal sessionstorage Session
Crumb	Prevents cross-site request forgery (CSRF) Cookie Session
hasCart	Tells Squarespace that the visitor has a cart Cookie Two weeks
Locked	Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. Cookie Session
orderStatusSessionToken	Authenticates a visitor who logs into an order status page. Cookie One year
PHPSESSID	Securely authenticates a visitor during their checkout in Scheduling Cookie One month
RecentRedirect	Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO. Cookie 30 minutes
remember_client	Remembers Scheduling client’s login details if they have an account Cookie 365 days
siteUserCrumb	Prevents cross-site request forgery (CSRF) for logged in site users Cookie Three years
SiteUserInfo	Identifies a visitor who logs into a customer account Cookie Three years
SiteUserSecureAuthToken	Authenticates a visitor who logs into a customer account Cookie Three years
squarespace-announcement-bar	Prevents the announcement bar from displaying if a visitor dismisses it localstorage Persistent
squarespace-likes	Shows when you've already "liked" a blog post localstorage Persistent
squarespace-popup-overlay	Prevents the promotional pop-up from displaying if a visitor dismisses it localstorage Persistent
squarespace-video-player-options	Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace localstorage Persistent
ss_cookieAllowed	Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies Cookie 30 days
ss_sd	Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions Cookie Session
Test	Investigates if the browser supports cookies and prevents errors Cookie Session
TZ	Enables a Scheduling client’s appointments to display correctly based on their time zone preferences. localstorage Persistent

Cross-site request forgery (CSRF)

CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Analytics and performance cookies

We use analytics and performance cookies to collect information on your behalf about how visitors interact with your site. Storing these cookies is how we populate the data you find in Squarespace analytics, such as traffic sources, unique visitors, and cart abandonment.

You can disable Squarespace analytics and performance cookies at any time.

Cookie Name	Duration	Purpose
ss_cid	Two years	Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cpvisit	Two years	Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvisit	30 minutes	Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvr	Two years	Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvt	30 minutes	Identifies unique visitors and tracks a visitor’s sessions on a site

Disable analytics and performance cookies

To stop Squarespace from placing these cookies on visitors’ browsers, you can disable analytics and performance cookies at any time:

In the Home menu, click Settings, and then click Cookies & visitor data.
Switch the Disable Squarespace analytics cookies toggle on.
To also display a cookie banner, switch the Cookie banner toggle on. To keep cookies disabled, under Disable Squarespace analytics cookies, check Disable analytics tracking even when users accept cookies.
Click Save.

You can also disable collecting these cookies from visitors until they accept your cookie policy in a cookie banner.

Disabling Squarespace analytics and performance cookies doesn’t disable cookies placed by third-party services connected to your site, such as Facebook Pixel or Google Analytics.

How disabling cookies changes what appears in analytics

After you disable analytics cookies, some data in Squarespace analytics won’t be a complete or accurate representation of visitor behavior.

Each pageview event counts like it’s from a new visitor each time. As a result, visits and unique visitors might appear much higher than normal. Each pageview counts as its own visit, when in reality, one visitor might view multiple pages. So, it might look like you have more visitors than you actually have in panels like:

Traffic
Sales

Another effect of disabling cookies is that clicks, order conversion rates, and referrer attributions in panels like Traffic sources and Form & button conversions won’t be accurate. This is because disabling cookies prevents analytics from connecting consecutive visitor events in the same session.

Additionally, if someone visited your site before you disabled cookies and returns when cookies are disabled, that person counts as a new visitor, because we’ll ignore those cookies and try to remove them to follow your decision.

Check your cookies

For the most common browsers, you can:

Review which cookies are active in your browser’s settings.
Clear cookies from your browser or device, either globally or from a specific website.

For help locating cookies on your device, visit your browser's documentation:

Add a cookie banner

Certain laws may require website owners to inform their visitors of cookies and ask for visitors’ consent to use them. To learn how to add a notice to your site, visit Adding a cookie banner.

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