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Finding your email provider

You sign into an account with an email provider to read or send emails. Follow this guide to find your email's host.

You’ll need to know who's hosting your email to:

Step 1 - Check if you have a custom email address

You might be using an email service that isn’t linked to a custom domain. To check this, look at the domain name that comes after the @ in the address.

  • If it's a company name that isn't yours, like gmail.com or yahoo.com, that company is your email host. You don't have a custom address.
  • If it's the same as your site's domain, like yourcompany.com, you’re using a custom email address. Follow the steps below to find who's hosting that email.

Step 2 - Check for a G Suite account from Squarespace

If you signed up for G Suite email through us, you’ll see account information in the Email panel.

  1. In the Home Menu, click Settings, and then click Email.
  2. If the panel shows at least one user/email address, G Suite is your email host and you manage the account through Squarespace.
  3. If the panel shows a “Professional Email with G Suite" and pricing information, you don’t have a G Suite account through us yet. Keep following the steps below.

Step 3 - Check your MX records

MX records direct email services to a domain. These records are good clues for figuring out who provides the email service associated with a custom domain.

The location of your MX records depends on the company that hosts your domain:

Check MX records for Squarespace Domains

If you have a Squarerspace Domain, look for your MX records in your Domains panel. 

  1. In the Home Menu, click Settings, then click Domains.
  2. Under Managed by Squarespace, click your domain.
  3. Click Advanced Settings.
  4. Scroll down to Custom Records.
  5. Look for any lines with MX in the Record column.
  6. Find the name at the end of the Data record. This is your domain's email provider. For example, these MX records ending in google.com show that the email is managed by G Suite, a Google product.

Check MX records for third-party domains

If your site is using a third-party domain, your MX records are in your domain provider’s DNS settings.

  1. Log into your domain account and find your domain’s DNS records.
  2. Look for any records with an MX label.
  3. In the MX records, note the domain name at the end of record. This is your domain’s email provider.

For help with any third-party domain settings, contact your provider directly.

Step 4 - Other options

If you’ve gone through all the steps above and you’re still not sure who provides your email, try the following steps:

  1. Check your bank and credit card statements for charges from an email provider.
  2. If you’re using a third-party domain, contact your domain host. They might be able to tell you who your email provider is based on your records.
  3. Contact Squarespace Customer Care.

Next steps

Once you know who's hosting your email, you can:

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Finding your email provider