How renewal charges can occur on expired cards.

If you use a debit or credit card as a payment method and it expires, your subscriptions may still renew. To ensure your subscriptions don’t renew, disable auto-renew. Or, to keep your subscriptions active, we recommend updating your billing information before the next renewal date.

To learn more about when an expired card may still process renewal subscription payments, review the following guide.

Card on file expires

Your card issuer can allow auto-renew charges on expired cards if your card account is active and your account information hasn’t changed. Doing so helps keep your subscriptions active, without you needing to update your card information. Charges won't process if your expired card's account isn’t active or was closed. We recommend updating your payment method before your next renewal date if your credit card expires.

Bank issues a new card for the same account

The bank that issued your card may automatically update your payment card information as part of their relationship and agreement with you. This explains why your subscriptions might renew, even though your bank has issued you a new card. For questions about your card information, contact the bank that issued your card.

SEPA and PayPal payment failures

If you're having trouble with a SEPA or PayPal renewal payment, please contact your bank or PayPal. SEPA users can also visit Troubleshooting SEPA payment failures for more help.