Collect payouts in a verified bank account.

Tip: For questions related to your Squarespace subscriptions and billing, visit Billing basics.

If you’ve signed up to use Squarespace Payments as your payment solution, you can connect and verify a bank account after you receive your first payment. Use this guide to understand the different verification options, and how to start that process.

Connect a bank account

Connect a bank account to your Squarespace Payments account to receive payouts.

Note: You can only connect a checking account, not savings, to your Squarespace Payments account.

To connect a bank account:

1. Open the Payments panel.
2. Next to Connect a checking account to receive payouts, click Connect Bank.
3. Click Continue and follow the prompts.

Change your connected bank account

You can change the checking account connected to your Squarespace Payments account at any time.

To change the bank account connected to your Squarespace Payments account:

1. Open the Payments panel.
2. Under Payments, click Manage settings.
3. Under Payout Account, click the pencil icon next to your bank.
4. Follow the prompts to add a different bank account.

Note: When you successfully connect a bank account, your first payout will be sent in two weeks. After that, available payouts are sent the next business day.

Authenticate your bank account

Squarespace Payments uses Plaid to authenticate and verify your checking account. Depending on the type of authentication and verification methods your bank supports, there are several different ways this can happen:

• Select your bank and authenticate using your bank login information.
• Select your bank and authenticate using your bank login information, account number, and routing number. This method may require you to verify your account using micro-deposits.
• Link with your account and routing number using micro-deposits.

Understanding micro-deposits

Depending on the types of authentication methods your bank supports, you might be required to connect and verify your account using micro-deposits. A micro-deposit is a small sum of money deposited into your bank account, and includes a verification code in the deposit description.

Verifying with micro-deposits

Some banks will connect within 1-2 business days without any further action from you. However, in some instances, you may be prompted to enter a verification code from the micro-deposit.

If prompted, to enter the required verification code:

• Locate the micro-deposit in your bank statement and find the verification code in the description.
• In the Payments panel, click Enter Code to submit the verification code.

Troubleshooting

• For help locating your micro-deposit verification code, contact your bank.
• If you use two-factor authentication with your bank, and run into issues with the authentication process, contact your bank.
• If you encounter the Plaid error message, "Couldn’t connect to your institution", wait a few hours and then try to connect again. If you continue to have issues, please contact Customer Support.