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Fixing a suspended Squarespace Domain

After registering a new domain with Squarespace, you must verify that you own it via a link in an email we send you. ICANN, the organization that oversees domain registrations, requires this verification to fully register the domain. If you don't verify within 15 days of registration, your domain will be temporarily suspended and won't connect to your Squarespace site.

This guide is on how to tell if your domain is suspended and how to unsuspend it.

Is my domain suspended?

If your domain is suspended, it won’t connect to your Squarespace site. You’ll see a red "Suspended" warning under that domain in your Domains panel.

Note: If you don't see a "Suspended" warning in your Domains panel, but your domain isn't connected to your site, the issue could be caused by something else. Try clearing your browser's cache, disabling any browser extensions, or following our other troubleshooting tips.

Unsuspend your domain

Step 1 - Check your email and spam folder

Within 24 hours of registering a domain, we send an email from customercare@squarespace.com asking you to verify ownership. 

Check your inbox and spam folder to ensure you didn't miss it. There's a chance this message could end up in spam folders even though it's real. If you find the email, click the link in it to complete the verification. (If this works, you can skip the rest of this guide.)

Step 2 - Double-check the domain's Owner Contact email

If that doesn't work, check that we have the right email address listed as the domain owner. Note that this could be different than the email address we have on file for your site.

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the suspended domain
  3. Click Registration Information.
  4. Check that the email address listed under Owner Contact is correct. If you see any typos or errors, click it to edit.
  5. Click Save.

Step 3 - Resend the verification email

After verifying the Owner Contact email address, click Resend Verification Email.

This sends a new verification email from customercare@squarespace.com. Click the link in the email to verify. If you don’t see any email from this sender in your inbox, check your spam folder.

Step 4 - Try another email address

If you're still having trouble verifying your Squarespace Domain, we recommend using a different email address. Return to Registration Information (Step 2) update the Owner Contact email, resend the verification email (Step 3), and then click the link in the email when you receive it. 

FAQ

Can someone take my suspended domain?

No, your domain is only released for purchase if it expires and returns to our registrar, Tucows.

What happens if I never verify my domain?

Even if you don’t verify your domain, it follows the standard domain cycle. It will renew at the next renewal date, or it will expire if your card on file can’t be charged.

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Fixing a suspended Squarespace Domain