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Connecting a Crazy Domains domain to your Squarespace site

If you purchased a domain from Crazy Domains and want to keep it registered with them, you can connect it to your site by following this guide. In this process, you'll change a few settings in your Crazy Domains account. After completing these steps, your domain will stay registered with Crazy Domains, but it will connect to your Squarespace site. Before you begin, review our requirements for connecting a third-party domain.

Tip: We recommend transferring your domain to Squarespace instead of connecting it. Here are some reasons why you might want to transfer your domain:

  • You can move all aspects of managing it to your Squarespace account so you won't need to pay for it through a third party.
  • Your domain could qualify for one free year of service.
  • Squarespace can help with any issues with your domain directly.

Your domain must be eligible to transfer. Learn more about the differences between transferring and connecting or get started with a transfer here.

Step 1 - Open the Domains panel

Depending on your plan:

  • In the Home Menu, click Settings, and then click Domains.
  • In the Home Menu, click Domains.

You can also press the ? key while any panel is open and search domains

Step 2 - Link your domain 

Click Use a Domain I Own.

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Click I want to connect a domain instead.

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Enter the full domain name you’re linking in the Domain Name box, and then click Continue

Note: If you see a message that says "This domain is already connected to another Squarespace site," check any other Squarespace sites you manage to determine where the domain is connected. Then disconnect it from that site. For help logging into the correct site, visit Managing multiple sites.

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Select Other from the drop-down menu. 

Click Connect Domain. You'll see a message letting you know that the connection to your domain is in progress. Click Okay to continue.

A new panel will open with the records you need to enter in your Crazy Domains account so your domain connects to Squarespace. Keep this panel open for your reference.

Step 3 - Log into Crazy Domains

Go to www.crazydomains.com and log into your account.

In the Main Menu, click Domains

Now you'll copy the records from your Squarespace Domain panel so your Crazy Domains domain correctly links to your site.

Note: Don't delete MX records during this process. MX Records connect your email address. Deleting them could interfere with your email service.

Step 4 - Add the first CNAME

In the first line of your Domains panel, copy the unique code that appears directly below the Host column. The unique code is a random string of numbers and letters that must point to verify.squarespace.com.

In your Crazy Domains account, scroll down to DNS Settings and select Add Record from the menu.

Select CNAME Record from the drop-down, then click Add.

Enter the following values:

  • In the Sub Domain box, paste the unique code from Host column of the Domains panel.
  • In the Alias For box, enter "verify.squarespace.com"
  • Click Update.

You should now have a CNAME with your unique Host code pointing to verify.squarespace.com

Step 5 - Add the second CNAME 

In the second line of your Domains panel, www appears directly below the Host column. This record must point to ext-cust.squarespace.com.

In your Crazy Domains account, scroll down to DNS Settings and select Add Record again from the menu. Select CNAME Record from the drop-down, then click Add.

Enter the following values:

  • In the Sub Domain box, enter "www"
  • In the Alias For box, enter "ext-cust.squarespace.com"
  • Click Update.
Note: You may already have a CNAME set up with a www Sub Domain. If so, edit this existing record so that Alias For is ext-cust.squarespace.com. (Without the last ".")

You should now have a CNAME with www pointing to ext-cust.squarespace.com.

Step 6 - Add A Records 

In the last four lines of your Domains panel, copy the IP addresses that appear in the Required Data column. Create four A Records in Crazy Domains matching these values.

In your Crazy Domains account, scroll down to DNS Settings and select Add Record again from the menu. Select A Record from the drop-down, then click Add

Note: If you have existing A records that don’t match the values shown in this guide, this is a good time to delete them before adding new records. For more help, see the note at the bottom of this step.

Enter the following values:

  • Leave the Sub Domain box blank.
  • In the Alias For box, enter "198.185.159.144"
  • Click Update.

Repeat this process three more times using the following IP addresses: 

  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145 

To add multiple records at once, click the Add A Record option to add more fields.

You should now have a four A records pointing to the following IP addresses: 

  • 198.185.159.144
  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145

Note: You may already have some A Records in place. If so, edit any existing A Records with Host Name @ so that Points To matches the values above. If you see other A Records in your account that don’t match what’s shown in this guide:

  • Host: blank - Delete only if it doesn't match what’s shown in this guide.
  • Host: Mail or Email - Don’t delete. This connects to your email address. Deleting it could interfere with your email service.

Step 7 - Refresh

After changing your records, return to the Squarespace Domains panel, and click Refresh below the records.

The Current Data column in the panel will start to update and show if your records are entered correctly. It can take up to 72 hours for this information to process.

To go the previous panel, click the arrow in the top-left corner. 

Step 8 - Wait and test 

If all records are entered correctly, your domain will connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress. 

When the domain is correctly linked, the domain will appear in the Domains panel with a Connected label. 

Troubleshoot with the DNS record checker 

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider.

Click the domain in the Domains panel, and then click DNS Settings. For detailed instructions, visit Checking your domain mapping records.

Getting more help

For more help with settings in your Crazy Domains account, contact their support team here. To help them understand your issue, you can use our sample message. You can also visit their documentation.

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Connecting a Crazy Domains domain to your Squarespace site