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Connecting a Crazy Domains domain to your Squarespace site

If you purchased a domain from Crazy Domains and want to keep it registered with them, you can connect it to your site by following this guide. You may also find Crazy Domains' guide helpful as you work on the connection.

Before you begin, review our requirements for connecting a third-party domain.

Tip: If your domain is eligible, we recommend transferring it instead of connecting it. Learn more about the differences between transferring and connecting or get started with a transfer.

Step 1 - Start the connection in Squarespace

To connect your domain, start in the Domains panel:

  1. In the Home Menu, click Settings, then click Domains. You can also press the ? key while any panel is open and search domains.
  2. Click Use a Domain I Own.
  3. Enter the full domain name you’re connecting in the Domain Name field, then click Continue.
  4. Click Connect From Provider.
Note: If you see a message that says "This domain is already connected to another Squarespace site," check your other Squarespace sites to find where the domain is connected. Then disconnect it from that site.
  1. Select Other from the drop-down menu.
  2. Click Connect Domain.
  3. In the message that appears, click Okay.
  4. A new panel will open with the records to create in your Crazy Domains account. Keep this panel open for your reference.

Step 2 - Log into Crazy Domains

Open a new browser window or tab to access your Crazy Domains account:

  1. Go to www.crazydomains.com and log into your account manager.
  2. Under the My Account header, click the Domains tab.
  3. Scroll down to the DNS Settings section.

You'll now copy the records from your Squarespace DNS Settings panel into your Crazy Domains cPanel to link your domain to your site.

Note: Don't delete MX records during this process. MX Records connect your email address, and deleting them could interfere with your email service.

Step 3 - Add the first CNAME

In the first line of your Squarespace DNS Settings panel, copy the unique code that appears directly below the Host column. The unique code is a random string of numbers and letters that must point to verify.squarespace.com. In your Crazy Domains cPanel, you'll add a new record with these values:

Host

Type

Points to

Copy and paste the unique code under Host on the first line.

CNAME

verify.squarespace.com

  1. In the DNS Settings section, select Add Record from the drop-down menu.

CrazyDomains-cPanel-DNS-Settings-Add-Record-Squarespace.png

  1. Select CNAME Record from the drop-down menu, then click Add.
  2. In the Sub Domain field, paste the unique code from Host column of the DNS Settings panel in your Squarespace site.
  3. In the Alias For field, enter verify.squarespace.com
  4. Click Update.

Add-CNAME-CrazyDomains-cPanel-Squarespace.png

Note: If you don't add this CNAME, or if it's entered incorrectly, the domain will unlink from your site after 15 days. If this happens, you can start over to reconnect the domain.

Step 4 - Add the second CNAME

In the second line of your Squarespace DNS Settings, www appears directly below the Host column. This record must point to ext-cust.squarespace.com.

Host

Type

Points to

www

CNAME

ext-cust.squarespace.com

Note: If your domain already has a CNAME with a www Sub Domain, delete this record first. To do so, hover over the record, click Modify, click Delete, then click Update. Then enter the CNAME following the instructions below.
  1. In the DNS Settings section, select Add Record again from the drop-down menu.
  2. Select CNAME Record from the drop-down menu, then click Add.
  3. In the Sub Domain field, enter www
  4. In the Alias For field, enter ext-cust.squarespace.com
  5. Click Update.

Step 5 - Add A Records

In the last four lines of your Squarespace DNS Settings, you'll see four IP addresses in the Required Data column. Create four A Records in your Crazy Domains cPanel matching these values:

Host

Type

Points to

@

A

198.185.159.144

@

A

198.185.159.145

@

A

198.49.23.144

@

A

198.49.23.145

Note: If you have existing A Records, delete any with Host Name @. If you see other A Records in your account:
  • Host: blank - Delete only if it doesn't match what’s shown in this guide.
  • Host: Mail or Email - Don’t delete. This connects to your email address. Deleting it could interfere with your email service.
  1. In the DNS Settings, select Add Record again from the drop-down menu.
  2. Select A Record from the drop-down menu, then click Add.
  3.  Leave the Sub Domain field blank.
  4. In the Alias For field, enter 198.185.159.144
  5. Click Update.

Repeat this process three more times using the following IP addresses:

  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145

To add multiple records at once, click the Add A Record option to add more fields.

Step 6 - Wait for the connection to complete

Now that you've entered the records, it can take 24 to 72 hours for the connection to start working properly. While you wait:

  • You can return to your Squarespace DNS Settings and click Refresh below the records. The Current Data column will start to show if your records are entered correctly. When the domain is correctly linked, it will appear in the Domains panel with a Connected label.
  • It’s normal to see errors in the Domains panel or when visiting your domain for up to 72 hours after completing the steps in this guide. If you see any error messages after 72 hours have passed, see the next section.

Troubleshoot with the DNS record checker

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider.

Click the domain in the Domains panel, and then click DNS Settings. For detailed instructions, visit Checking your domain mapping records.

Getting more help

For more help with settings in your Crazy Domains account, contact their support team here. To help them understand your issue, you can use our sample message. You can also visit their documentation.

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Connecting a Crazy Domains domain to your Squarespace site