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Troubleshooting Google Workspace domain verification

While signing up for Google Workspace (previously G Suite), you’ll need to verify your domain ownership. This ensures no one else can use your domain with Google Workspace.

If you’re having trouble verifying your Google Workspace domain, messages about verifying your domain will appear when you:

  • Visit your Squarespace site’s Google Workspace panel. The error message that appears is Google couldn’t verify domain.
  • Log into your Google Workspace Admin console for the first time. A banner appears at the top of the console, prompting you to verify your domain.

Follow the steps in this guide if the error message or banner appear in your Squarespace site or Google Workspace Admin console.

Step 1 - First steps to verify your domain

Before trying our troubleshooting steps below, confirm you logged in, accepted Google’s terms of service, and tried to verify your domain:

  1. Find your temporary password for Google Workspace and log in to your account. After you sign up for Google Workspace, we’ll send you a welcome email that has your temporary password. If you don’t find the email in your inbox, re-send your welcome email.
  2. Accept Google’s terms of service. It’s not possible to verify your domain before accepting Google’s terms.
  3. Verify your Google Workspace domain in the Google Workspace Admin console.

Step 2 - Unblock your domain

If Google still shows your domain isn’t verified, follow these steps to unblock your domain:

Step 3 - Retry domain verification

To try domain verification again:

  1. In the Home menu, click Settings, then click Google Workspace.
  2. Under Google couldn’t verify domain, click Try Again.
  3. Refresh your browser. If the Try Again button disappears after refresh, then you successfully verified your domain. If the button reappears, your domain isn’t verified yet. Go to If retrying fails in this guide for next steps.

After the Google couldn’t verify your domain message disappears from the Google Workspace panel, you should be able to access your Google Workspace account.

Google cannot verify your domain

If retrying fails

If Try Again continues to appear in your Google Workspace panel after refreshing, try verifying your domain with a TXT verification record:

Add a TXT record

Your TXT verification record begins with google-site-verification= followed by a series of numbers and letters.

If you purchased your domain from Squarespace:

  1. Open a private or incognito tab and log into your Google Workspace admin console.
  2. Follow Step 1 in Google's documentation to get your unique verification record.
  3. In another tab, log into your Squarespace site.
  4. In the Home menu, click Settings, then click Domains.
  5. Click your domain name, then click DNS Settings.
  6. Click the Add Presets drop-down and select Google Workspace verification.
  7. Paste your TXT record in the field that appears to the right.
  8. Click Add.
  9. Return to your Google Workspace console and click Verify. It may take 10 minutes to an hour for Google to identify the newly added TXT record.
Tip: To learn more about presets and editing your DNS settings, visit Accessing your Squarespace Domain's DNS settings.

If you have a third-party domain, follow Google’s documentation or visit their provider-specific TXT record guides to add the TXT record in your domain host's DNS settings.

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Troubleshooting Google Workspace domain verification