After signing up for Google Workspace (previously G Suite), you may see a request from Google to verify your domain ownership. This means that Google couldn’t verify your domain automatically during your initial account setup. You’ll see this message when you first log into Google Workspace or when you visit your Squarespace site’s Google Workspace panel.
After fixing any issues that might be blocking your domain, you can resend a verification request directly from your site’s Google Workspace panel to complete Google Workspace setup and access your email.
Note: When you first sign up for Google Workspace, you'll see an error message in Squarespace that says Google couldn't verify domain, which usually goes away after you finish signing up. Before following the troubleshooting steps in this guide, ensure you've completed Step 3 in Signing up for Google Workspace.
Step 1 - Unblock your domain
Follow these troubleshooting steps to fix issues that may be blocking Google from verifying your domain:
- Remove the password from your homepage. You can re-add this later.
- Set your site to Public from the Site Availability panel. You can set it back to Private or Password Protected once your domain is verified.
- Enable your homepage.
- Ensure your homepage isn't a demo page.
- If you're using a third-party domain for your email address, ensure it's properly connected. If you connected it recently, you may need to try again in 72 hours. (Why?)
- Change your primary domain to the domain you selected for your Google Workspace email address.
Step 2 - Verify your domain
- In the Home Menu, click Settings, and then click Google Workspace.
- Under Google couldn’t verify domain, click Try Again.
- Refresh your browser.
After this message disappears from the Google Workspace panel, you should be able to access your Google Workspace account.
If retrying fails
If Try Again continues to appear in your Google Workspace panel, even after refreshing, try verifying your domain with a TXT or MX verification record:
Add a TXT record
Your TXT verification record begins with google-site-verification= followed by a series of numbers and letters.
If you have a Squarespace Domain:
- Open a private or incognito tab and log into your Google Workspace admin console.
- Follow Step 1 in Google's documentation to get your unique verification record.
- In another tab, log into your Squarespace site. From the Home Menu, click Settings, then click Domains.
- Click your domain name, then click Advanced Settings.
- Click the Add Presets drop-down and select Google Workspace verification.
- Paste your TXT record in the field that appears to the right.
- Click Add.
- Return to your Google Workspace console and click Verify. It may take some time for Google to identify the newly added TXT record.
Tip: To learn more about presets and editing your DNS settings, visit Advanced DNS settings.
Add a MX verification record
Google may ask you to add a MX verification record instead of a TXT record.
Your MX verification code begins with a series of numbers and letters and ends with mx-verification.google.com. Google calls this a verification code in their documentation.
If you have a Squarespace Domain:
- Open a private or incognito tab and log into your Google Workspace Admin console.
- In the Admin console, copy the MX record. To find the MX record, follow Google’s documentation.
- In another tab, log into your Squarespace site.
- Add your MX record.
- Return to your G Suite console and click Verify. It may take some time for Google to identify the newly added MX record.
If you have a third-party domain, follow Google’s provider-specific MX documentation to add the MX verification code to your domain host’s DNS settings.