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Resetting a G Suite password

G Suite by Google users can attempt to reset their password at any time through the G Suite login page, but sometimes they'll need approval from an Administrator. Administrators can request a password reset for any user, including themselves, from your Squarespace site's Email panel. 

Use the steps below to send a reset link to an alternate email account. This is a good option if you're a G Suite Administrator and are having trouble logging into G Suite directly: the Squarespace email panel is a backup method for restoring your password.

Step 1 - Open the Email panel

In the Home Menu, click Settings, and then click Email. Click the address with the password you’d like to reset.

Step 2 - Send reset email

Click Reset Password.

Note: If the button says Send Invitation, see Troubleshooting below.

Enter an alternate email address where you’d like your reset link sent. We recommend using a personal email address or another easily accessible account. (If you send the password reset email to the same address you're trying to reset, you or the user probably can't log in to get it.)

Step 3 - Create a new password

Squarespace will send an email with a reset link to the alternate address you provided. Click the link and follow the instructions to create a new password.

Troubleshooting

The Email panel shows “Send Invitation” instead of “Reset Password”

If the user (or you, if you're resetting your own password) hasn't logged into G Suite yet, you can't reset the password with the steps above. Instead, the Send Invitation button that appears instead of Reset Password will help.

Click Send Invitation to send an email with a temporary password. In the email, click the Log into Email link to complete the G Suite setup, which includes creating a new password.

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Resetting a G Suite password