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Manually connecting a GoDaddy domain to your Squarespace site

If automatically connecting your GoDaddy domain failed, follow the steps in this guide to try a manual setup instead.

If you’re connecting your GoDaddy domain for the first time, visit Connecting a GoDaddy domain to your Squarespace site.

Tip: If your domain is eligible, we recommend transferring it instead of connecting it. Learn more about the differences between transferring and connecting or get started with a transfer.

Before you begin

  • You need to use GoDaddy's nameservers to successfully connect your domain using the process outlined in this guide. See our steps for resetting to GoDaddy's default nameservers.
  • Remove any active DS records on GoDaddy's end, as these will prevent your domain from connecting to Squarespace.
  • Remove any DNS Templates that may have been automatically applied to your GoDaddy DNS settings, even if it's a Squarespace DNS Template.
  • You can't connect a custom domain to Squarespace if the domain name has the word "Squarespace" or "sqsp" in it.

Step 1 - Re-link your domain

If your GoDaddy domain is still listed in your Domains panel, you’ll first need to unlink it, then re-link it.

  1. In the Home Menu, click Settings, then click Domains. You can also press the ? key while any panel is open and search domains.
  2. Click your GoDaddy domain, then click Disconnect Domain.

sqsp_-_disconnect_domain.png

  1. Refresh the page, then click Use a Domain I Own.
  2. Enter the full domain name you’re linking in the Domain Name box, then click Continue.
  3. Click Connect From Provider.
Note: If you see a message that says "This domain is already connected to another Squarespace site," check any other Squarespace sites you manage to determine where the domain is connected. Then disconnect it from that site. For help logging into the correct site, visit Managing multiple sites.
  1. Select Other from the drop-down. You must select Other to begin the manual connection, even if GoDaddy auto-populates in the drop-down menu. 
  2. Click Connect Domain.
  3. In the message that appears, click Okay.
  4. A new panel will open with the records to create in your provider account. Keep this panel open for your reference.

Step 2 - Log into GoDaddy

Open a new browser window or tab to access your GoDaddy account:

  1. Go to GoDaddy and log into your account.
  2. Under Domains, find the domain you're connecting and click the DNS button.

godaddy_-_click_dns.png

You'll now copy the records from the DNS Settings panel of your Squarespace site into your domain's settings.

Note: Don't delete MX records during this process. MX Records connect your email address, and deleting them could interfere with your email service.

Step 3 - Add the first CNAME

In the first line of your Squarespace DNS Settings, a unique code appears directly below the Host column. The unique code is a random string of numbers and letters that must point to verify.squarespace.com. In your GoDaddy domain's DNS panel, you'll add a new record with these values:

Type

Host

Points to

CNAME

Copy and paste the unique code under Host on the first line.

verify.squarespace.com

  1. Click Add at the bottom of the Records section to create the new record. 

godaddy_-_click_add.png

  1. Select CNAME from the Type drop-down.
  2. In the Host box, copy and paste the unique code that appears directly below the Host column in your Domains panel. The unique code is a random string of numbers and letters.
  3. In the Points To box, enter verify.squarespace.com
  4. Leave TTL at the default setting.
  5. Click Save.

godaddy-_add_first_cname.png

Note: If you don't add this CNAME, or if it's entered incorrectly, the domain will unlink from your site after 15 days. If this happens, you can start over to reconnect the domain.

Step 4 - Add the second CNAME

In the second line of your Squarespace DNS Settings, www appears directly below the Host column. This record must point to ext-cust.squarespace.com.

Type

Host

Points to

CNAME

www

ext-cust.squarespace.com

  1. In your GoDaddy account, click Add at the bottom of the records section.
Note: If you already see a CNAME (Alias) record with a host of www, click the pencil icon to edit the Points to box rather than adding a new record.
  1. Select CNAME from the Type drop-down.
  2. In the Host box, enter www
  3. In the Points to box, enter ext-cust.squarespace.com
  4. Leave TTL at the default setting.
  5. Click Save.

godaddy_-_add_second_cname.png

Step 5 - Add the A records

In the last four lines of your Squarespace DNS Settings, you'll see four IP addresses in the Required Data column. Create four A Records in your GoDaddy domain's settings matching these values:

Type

Host

Points to

A

@

198.185.159.144

A

@

198.185.159.145

A

@

198.49.23.144

A

@

198.49.23.145

  1. In your GoDaddy account, click Add at the bottom of the records section.
  2. Select A from the Type drop-down.
  3. In the Host box, enter @
  4. In the Points To box, enter 198.185.159.144
  5. Leave TTL at the default setting.
  6. Click Save.

godaddy_-_first_a_record.png

Repeat this process three more times using the following values in the Points To box:

  • 198.185.159.145
  • 198.49.23.144
  • 198.49.23.145
Note: If you have existing A Records, edit any with Host Name @ so that Points To matches the values above. If you see other A Records in your account that don’t match what’s shown in this guide:
  • Host: @ - Delete only if it doesn't match what’s shown in this guide.
  • Host: blank - Delete. "Blank" specifies your domain without the www in front.
  • Host: Mail or Email - Don’t delete. This connects to your email address. Deleting it could interfere with your email service.

Step 6 - Wait for the connection to complete

Congratulations, you've finished connecting the domain!

It can take 24 to 72 hours for the connection to start working properly. While you wait:

  • You can return to your Squarespace DNS Settings, click Refresh below the records, and the Current Data column will start to show if your records are entered correctly. When the domain is correctly linked, it will appear in the Domains panel with a Connected label.
  • It’s normal to see errors in the Domains panel or when visiting your domain for up to 72 hours after completing the steps in this guide. If you see any error messages after 72 hours has passed, see the next section.

Troubleshoot with the DNS record checker

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix.

Click the domain in the Domains panel, then click DNS Settings. To learn more, visit Checking your domain mapping records.

Reset GoDaddy’s nameservers (optional)

If you’re still having trouble connecting your domain to Squarespace after entering records manually, you may need to reset your domain’s nameservers.

You’ll need to use GoDaddy’s default nameservers to successfully connect a domain to Squarespace. If you previously used your domain with a different website, they may still be pointed elsewhere.

Go to GoDaddy and log into your account. Next to Domains, click Manage. Find the domain you'd like to connect and click the , then choose Manage DNS from the drop-down.

Scroll down to Nameservers and click Change.

Select Default from the Choose your new nameserver type drop-down, then click Save.

Getting more help

For more help with settings in your GoDaddy account, contact their support team at (480) 505-8877. To help them understand your issue, you can use our sample message. You can also visit their documentation.

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Manually connecting a GoDaddy domain to your Squarespace site