Steps to resolve common missing email issues, such as fixing an incorrect email address on file or enabling email notifications.

If you sent us an email and didn't receive a confirmation from us, or if you're not receiving emails about your Squarespace subscriptions, this guide can help you troubleshoot the missed messages.

Ensure we have the correct email address

We might be sending emails to an old or incorrect email address. To learn where to find or change the email address associated with your account, visit Changing or recovering your email address.

Enable email notifications

Review your email preferences to see if you've unsubscribed from notifications. To ensure you receive messages from Squarespace, turn all notifications on.

Look in your spam folder

If you're subscribed to all email notifications and not receiving our emails, check your spam/junk folder. If you find any Squarespace emails filtered to spam or junk, check the sender email address and ensure you add that address to an allowlist.

Create an "allowlist"

To prevent our emails from being marked as spam, create an "allowlist," or a list of trusted senders, in your email account. This makes a rule or filter that accepts all emails from our official email addresses.

If you're not sure how to set this up, contact your email provider for support. Options may vary depending on your provider.

Getting more help

If following this guide doesn't fix the issue, contact us from a different email address so we can help.