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Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
If you’ve tried to recover your Squarespace account and still can’t access it, complete the form below. For a faster resolution it’s important that you’ve already attempted account recovery before completing the form.
• If you aren’t the person who started the Squarespace account, you’ll need to reach out directly to the person who did since we can’t provide account access on behalf of the owner.
• Site ownership can be transferred between account owners. For more information see this guide.
• For help recovering a Google G Suite account, contact us here.
Please answer each question as thoroughly and accurately as you can. If you’re not sure about specific details, provide your best guess. The amount of information you provide and the strength of your answers will determine if we can recover your account. Inaccurate or incomplete answers may delay or prohibit our ability to return your account.
Which email address should we use to contact you? Please use an email address you can access.
What situation led to the trouble accessing your account?
Provide the URLs for any websites connected to the account. If the account has more than one website, please enter as many domains as possible.
Request a Refund
Hear back in 2 business days.
Note: While our most popular guides have been translated into Spanish, some guides are only available in English.