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Sold out products

When a product is out of stock, a customizable Sold Out label will display over its image, and customers can't add it to their carts. If you sell one-of-a-kind products or services, or if "Sold Out" doesn't work for your business, you can change the text.

To manage inventory on mobile and get notifications when products are low or out of stock, download the Squarespace Commerce App for iOS and Android.

Tip: Enable limited availability labels to let shoppers know when products are low in stock.

How products become sold out

Products will be automatically marked as sold out after the last item in stock is purchased. You can also set a product as sold out by manually changing the stock level to 0.

Replenish your stock

When you have more items in stock, edit your stock level to reflect your current inventory. 

Mark a product as sold out

To mark a product as sold out, set its stock level at 0.

  1. In the Home Menu, click Pages. Click a Products Page.
  2. Double-click a product to open the product editor. For detailed steps, visit Editing products.
  3. In the product editor, click the Pricing & Variants tab.
  4. Click the number in the Stock column.
  5. In the Quantity in Stock box, enter 0.
  1. In the Commerce app, tap Inventory.
  2. Tap the product you want to flag as out of stock.
  3. Tap Stock.
  4. Enter 0.
  5. Tap Done.
  1. In the Commerce app, tap Inventory.
  2. Tap the product you want to flag as out of stock.
  3. Tap Stock.
  4. Enter 0.
  5. Tap Done.

Customize the label

Replace the "Sold Out" text in Inventory Settings:

  1. In the Inventory panel, click the-gear-icon.
  2. Click Display Options, then click Sold Out.
  3. Enter your custom text and click Save. For example, you can change the label to "Sold" or "Class Full."

Here's an example of a Sold Out label on the Products page:

Sold_Out_Label.png

If variants are sold out, they'll have "(Sold out)" labels next to them in drop-down menus on product details pages:

image1.png

To stop displaying the (Sold out) label next to variants, switch the Show in variant dropdowns toggle off in Inventory Settings

Can customers back-order products?

Squarespace doesn't currently support a back-order functionality. However, there are ways to collect information from potential customers, and even sell products while they’re not in stock.

  • You can collect leads or create a waitlist for a sold out product by adding a Form Block to product's Additional Info section. By collecting customer email addresses, you can notify them when the product is available.
  • Add text above the Form Block in the Additional Info section. For example, "Notify me when available."
  • Update the product's description in the Item tab encouraging customers to join the wait list by completing the form.

For more tips, visit Accepting pre-orders.

Can I hide sold out products?

Displaying sold out products is a great way to advertise what you sell, even if products aren't available. It also communicates that your products are in demand. However, if you want to hide a sold out product, you can hide it.

Sold out labels aren't displaying

If the label doesn't display and you have the Advanced Product Page, they may be hidden in Site Styles. To the show the labels, follow these steps:

  1. In the Home Menu, click Design, and then click Site Styles.
  2. Find the Products: Status Badges tweak, and ensure Style isn't set to None. 
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Sold out products