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Sold out products

When a product is sold out, a Sold Out flag will display over its image and customers can't add it to their carts.

Products will be automatically marked as Sold Out after the last item in stock is purchased to prevent any over-selling of inventory. You can also manually set a product as sold out by changing the stock level to 0. This is useful if you need to stop accepting orders for an item.

To manage inventory on mobile and receive push notifications when items are low in stock, download the Squarespace Commerce App for iOS and Android.

Tip: Enable limited availability labels to let shoppers know when products are low in stock.

Mark a product as sold out

To mark a product as sold out, set its stock level at 0.

Computer iOS Commerce AppAndroid Commerce App
  1. In the Home Menu, click Pages. Click a Products Page.
  2. Double-click a product to open the product editor. For detailed steps, visit Editing products.
  3. In the product editor, click the Pricing & Variants tab.
  4. Click the number in the Stock column.
  5. In the Quantity in Stock box, enter 0.
  1. In the Commerce app, tap Inventory.
  2. Tap the product you want to flag as out of stock.
  3. Tap Stock.
  4. Enter 0.
  5. Tap Done.
  1. In the Commerce app, tap Inventory.
  2. Tap the product you want to flag as out of stock.
  3. Tap Stock.
  4. Enter 0.
  5. Tap Done.

Products with 0 units in stock display a Sold Out flag on the Products Page.

Can customers back-order products?

Squarespace doesn't currently support a back-order functionality. However, there are ways to collect information from potential customers, and even sell products while they’re not in stock.

  • You can collect leads or create a waitlist for a sold out product by adding a Form Block to product's Additional Info section. By collecting customer email addresses, you can notify them when the product is available.
  • Add text above the Form Block in the Additional Info section. For example, "Notify me when available."
  • Update the product's description in the Item tab encouraging customers to join the wait list by completing the form.

For more tips, visit Accepting pre-orders.

Can I hide sold out products?

Displaying sold out products is a great way to advertise what you sell, even if products aren't available. It also communicates that your products are in demand. However, if you want to hide a sold out product, you can hide it.

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Sold out products