ShipStation is a web-based software that prints shipping labels in bulk across all major carriers. It can help you save time spent on fulfilling orders and offers discounted rates on specific carriers like FedEx.
ShipStation is a paid service starting at $9 per month. It's only available on the Commerce Basic and Advanced plans to merchants shipping from the Australia, Canada, the United States, or the United Kingdom. Billing for your ShipStation account is handled directly through ShipStation, not Squarespace.
What can I do with ShipStation?
Using ShipStation with Squarespace will allow you to automatically:
- Pull orders from Squarespace into ShipStation’s interface and batch-print FedEx, UPS, and USPS labels.
- Mark orders as Completed in Squarespace when you print labels and mark orders as shipped in ShipStation.
- Send customers automated shipping notification emails from Squarespace when you mark orders as shipped in ShipStation.
- Add package tracking numbers from ShipStation to order summaries and shipping notifications in Squarespace.
- Connect to fulfillment services like ShipWire or Fulfillment by Amazon. These services will pack and warehouse your products and handle all shipments and returns.
Squarespace sends the following order information to ShipStation:
- Product title
- Product image
- Order total
- Order date
- Customer email address
- Customer name and address
- Custom checkout form information (appears in ShipStation's Notes section)
Note: ShipStation will also receive test orders.
Step 1 - Connect ShipStation to your store
Tip: If you don't have a ShipStation account, sign up here. ShipStation is a paid service, but you can sign up for a 30-day free trial.
Note: You must set up shipping rates from your Squarespace Commerce settings. Your ShipStation rates don't connect to your site automatically.
In the Home Menu, click Settings, and then click Shipping.
Scroll down to Shipping Automation and click Connect ShipStation.
In the Connect ShipStation window, click Create a ShipStation Account or Log In to ShipStation if you already have an account. Once you're logged into ShipStation, click Next.
Click Click Here to manage your ShipStation account. Then, in ShipStation's interface, click Connect a Store or Marketplace.
Scroll down and click the Squarespace tile.
You'll be prompted to enter your Squarespace domain and password. Leave this blank for now.
Back in your Squarespace account, click Next, and our system will automatically generate a Squarespace Domain and Password.
Copy and paste these into the appropriate boxes of your ShipStation Account. Click Test Connection to ensure that your credentials are entered correctly. Then click Finish.
After clicking Finish, enter your store information on ShipStation.
Once you've entered your store information, return to your Squarespace account and click Connect.
Step 2 - Ship your orders
In ShipStation, click the Update icon at the top of the page to pull your orders from Squarespace.
Note: Per ShipStation's instructions, you should always manually update your orders each time you log in to your Shipstation account. ShipStation pulls pending orders from the last 14 days. When you first connect, ShipStation won't pull any pending orders that are older than 14 days.
When you're ready to ship your order, click the Orders tab, check the orders you want to ship, and then click Create Labels.
Enter shipping details for the order, and then click Create Label.
The respective order in Squarespace will be automatically marked as Completed and moved to the Completed tab in the Orders panel.
The Order Summary includes the tracking number for the parcel.
Squarespace will automatically send the Shipping Notification email to the customer. The email includes the tracking number for the parcel.
Tip: ShipStation can notify a customer that a package has shipped. However, we recommend notifying the customer through Squarespace to keep email formatting from your store consistent.
Who to contact for support
Squarespace Customer Care can help you with connecting ShipStation to your site. For further assistance, contact ShipStation or visit their documentation.