When you upload an image or media file to Squarespace, it's stored in our content delivery network (CDN). Our CDN saves multiple versions of your image to servers worldwide, helping your visitors load a page quickly. The CDN assigns each version a specific URL for storing and retrieving it, which lets your browser reload the image more quickly each time you revisit a page. This helps with your site's performance and visitor experience. It can also help with your ranking in Google, which uses page speed as a factor in search results.
If you right-click an image or file and open it in a new tab, you'll see its URL in your browser's address bar. It starts with either static.squarespace.com or static1.squarespace.com followed by a string of random characters and the format. The format may change depending on the size of the browser viewing your site. This URL can't be customized.
Remove an image or file URL
When you remove an image or file from your site, it stays in our CDN, linked to its URL. This means that the image or file isn't visible on your site, so visitors won't see it. However, it's still stored in the background of our system, so if anyone has the direct link to it, they can still see it. Keeping the URL makes it easier to retrieve an image or file, just in case you deleted it accidentally and need to use it again.
While it isn't currently possible to completely remove these files from the CDN yourself, we can do it for you. To request this, send us an email with the following information:
- Your domain name or built-in domain (you.squarespace.com)
- The static URL(s) you’d like to remove from our CDN. We recommend copying and pasting these from your browser’s address bar to avoid any typos. If you need multiple assets removed, separate each URL with a comma.
Note: Our Customer Care team may also ask you to verify that you’re the site owner. In most cases, we’ll ask you to email us from the address listed as the Owner on the site.
When we process your request, it might take some time for the static URL to deactivate. Visitors who saved the link might still access the image or file for a period of time after your request.
Search engines might also display your static URL in search results for a period of time if they previously indexed it. With some search engines, like Google, you can request that they re-index your site to remove this from search results.
The exact timing of when URLs completely disappear from the CDN depends on many factors. This isn't something Squarespace can control or expedite.