If you purchased a domain from Name.com and want to keep it registered with them, you can connect it to your site by following this guide. In this process, you'll change a few settings in your Name.com account. After completing these steps, your domain will stay registered with Name.com, but it will connect to your Squarespace site. Before you begin, review our requirements for connecting a third-party domain.
Tip: We recommend transferring your domain to Squarespace instead of connecting it. Here are some reasons why you might want to transfer your domain:
- You can move all aspects of managing it to your Squarespace account so you won't need to pay for it through a third party.
- Your domain could qualify for one free year of hosting.
- Squarespace can help with any issues with your domain directly.
Step 1 - Open the Domains panel
In the Home Menu, click Settings, and then click Domains.
You can also press the ? key while any panel is open and search domains.
Step 2 - Link your domain
Click Use a Domain I Own. Enter the full domain name you’re linking in the Domain Name box, and then click Continue.
Click Connect From Provider.
Note: If you see a message that says "This domain is already connected to another Squarespace site," check any other Squarespace sites you manage to determine where the domain is connected. Then disconnect it from that site. For help logging into the correct site, visit Managing multiple sites.
Select Name.com from the drop-down menu.
Click Connect Domain. You'll see a message letting you know that the connection to your domain is in progress. Click Okay to continue.
A new panel will open displaying your current DNS records. You'll need to enter one of these records in your Name.com account, so keep this panel open for your reference.
Step 3 - Log into Name.com
Go to www.name.com and log into your account. Under My Domains, click your domain name.
Then click DNS Records.
Step 4 - Add Squarespace DNS Template
Click DNS Templates to load Name.com's available preset records.
Choose Squarespace.com from the Preset DNS Templates drop-down.
This will automatically load the Squarespace records required to connect your domain. You'll only need to add a verification key to complete the connection.
Step 5 - Add verification key
In the first line of your Domains panel, copy the unique code that appears directly below the Host column. The unique code is a random string of numbers and letters that Name.com uses to verify the Squarespace site you're connecting to.
In your Name.com account, paste this into the Verification Key field, then click Confirm to save the changes.
Note: If you don't add this CNAME, or if it's entered incorrectly, the domain will unlink from your site after 15 days. If this happens, you can start over to reconnect the domain.
You should now have two CNAMEs and four A records connecting to Squarespace.
Note: If you have existing A Records, edit any with Host Name @ so that Points To matches the values above. Delete any other A Records that don’t match what’s shown in this guide, except Mail or Email records. Deleting Mail or Email records could interfere with your email service.
Step 6 - Refresh
After changing your records, return to the Squarespace Domains panel, and click Refresh below the records.
The Current Data column in the panel will start to update and show if your records are entered correctly. It can take up to 72 hours for this information to process.
To go the previous panel, click the arrow in the top-left corner.
Step 7 - Wait and test
If all records are entered correctly, your domain will connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.
When the domain is correctly linked, the domain will appear in the Domains panel with a Connected label.
Troubleshoot with the DNS record checker
If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.
To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider.
Click the domain in the Domains panel, and then click DNS Settings. For detailed instructions, visit Checking your domain mapping records.
Getting more help
For more help with settings in your Name.com account, contact their support team at (720) 249-2374. To help them understand your issue, you can use our sample message. You can also visit their documentation.