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Connecting a 1&1 IONOS domain to your Squarespace site

If you purchased a domain from 1&1 IONOS and want to keep it registered with them, you can connect it to your site by following this guide. After completing these steps, your domain will stay registered with 1&1 IONOS, but it will connect to your Squarespace site. Before you begin, review our requirements for connecting a third-party domain.

Note: 1&1 recently rebranded as 1&1 IONOS. Learn more about their new brand
Tip:

We recommend transferring your domain to Squarespace instead of connecting it. Here are some reasons why you might want to transfer your domain:

  • You can move all aspects of managing it to your Squarespace account so you won't need to pay for it through a third party.
  • Your domain could qualify for one free year of hosting.
  • Squarespace can help with any issues with your domain directly.

Your domain must be eligible to transfer. Learn more about the differences between transferring and connecting or get started with a transfer here.

Step 1 - Start the connection in Squarespace

To connect your domain, start in the Domains panel:

  1. In the Home Menu, click Settings, then click Domains. You can also press the ? key while any panel is open and search domains.
  2. Click Use a Domain I Own.
  3. Enter the full domain name you’re linking in the Domain Name box, then click Continue.
  4. Click Connect From Provider
Note: If you see a message that says "This domain is already connected to another Squarespace site," check your other Squarespace sites to find where the domain is connected. Then disconnect it from that site.
  1. Select 1&1 from the drop-down menu, if it’s not already selected.
  2. Click Connect Domain.

Step 2 - Approve the connection in 1&1 IONOS

Use the following steps to approve the connection to 1&1 IONOS:

  1. A pop-up window will appear. Log in using your 1&1 IONOS credentials.

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  1. Click Connect to confirm.

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Note: At this point, you may see another pop-up noting that some records on this domain will be deactivated. This can happen if the domain was previously connected to another site or if it’s connected to another service that conflicts with Squarespace. In most cases, you can click Connect to continue. If you’re not sure, stop the process and contact 1&1 IONOS’ support team for help before you continue.
  1. If the connection is successful, you’ll see a confirmation pop-up. Click Close to return to Squarespace.

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  1. You'll see a message in Squarespace letting you know that the connection to your domain is in progress. Click OK to continue.

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Step 3 - Wait and test

If all records are entered correctly, your domain will connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.

When the domain is correctly linked, the domain will appear in the Domains panel with a Connected label.

Troubleshooting

I'm seeing a failure message from 1&1 IONOS when I try to link my domain

If you're seeing a 1&1 IONOS error message within Squarespace, try the following steps before attempting to re-link your domain:

  1. Ensure that you're using 1&1 IONOS' default nameservers. For help resetting them, visit 1&1 IONOS' support.
  2. Fully log out of your 1&1 IONOS account.
  3. Try manually connecting your domain.

If these steps don't work, contact us for more help.

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Connecting a 1&1 IONOS domain to your Squarespace site