Managing inventory

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Managing inventory

Last updated May 23, 2023 14:29

View and edit products from all store pages in a single location.

In the Inventory panel and the Squarespace app, you can search and manage your product inventory from a single location. In this guide, you'll learn how to view, organize, search, and edit your inventory.

Tip: Register for our Managing orders webinar where we'll cover managing inventory, fulfilling orders, and issuing refunds.

Inventory panel vs. store pages

You can view products in two places: on their individual store pages and in the Inventory panel. The Inventory panel shows all products on your site, while a store page only displays the particular products added to that page. To add a new product to your site, you'll need to assign it to a store page. Deleting a store page removes all the store's products from your inventory.

Tip: To rearrange how your inventory displays on your site, go to the store page.

View your inventory

All published, scheduled, and hidden products in your store appear in the Inventory panel. Deleted products don't appear.

Computer
Squarespace app

In the Home menu, click Commerce, then click Inventory. You can also press the ? key while any panel is open and search inventory.
Click the arrow next to a product name to show its variants.

Each product displays the following:

Price - The current price of each item or variant. If a product is on sale, it shows a Sale badge.
Product - The name of the product.
SKU - The inventory identifier for your product.
Stock - The in-stock quantity for each item or variant.
Type - The type of product. Types include physical, digital download, and service products.
Visibility - The current state of the product's visiblity on your site. Products can be public, hidden, or scheduled.

If some of these columns don't display, it may be because your browser is too narrow. To resolve the issue, expand your browser or zoom out.

For stock and price levels, sorting is based on variants. For example, if you’re sorting by stock, and one of your variants for a product is out of inventory, the product it belongs to will be at the top of the list.

Tip: Use menu shortcuts to add links to key commerce panels directly to the Home menu.

Filter products

You can filter products by type in the Inventory panel. The side panel lists the types of products on your site, including physical, services, digital downloads, and gift cards. Click a product type to review the corresponding products. You can only filter by one product type at a time.

Tap the Commerce tab, then tap Inventory. You can also tap the Pages tab, then tap a store page.
Tap any product to view more details, including any variants.

Each product displays the following:

Price - The current price of each item or variant. If a product is on sale, it shows a Sale badge.
Product - The name of the product.
SKU - The inventory identifier for your product.
Stock - The in-stock quantity for each item or variant.
Visibility - The current state of the product's visiblity on your site. Products can be public, hidden, or scheduled.

Note: If you have more than 500 products in your inventory (not including variants), the app will only display the first 500, listed alphabetically.

Troubleshooting blank tabs

If blank lists or a "No Products" message appears in the Inventory panel, there are a few reasons this could happen:

Your store isn't live. To fix this, ensure that your store page is enabled and not hidden by a password.
Your store doesn’t have any live products. To fix this, add or edit products and ensure their status is set to Visible.
You’ve logged into a site without a store. To fix this, add a store page and get started with Commerce, or switch to another site with an active store attached.

Click the search icon to search for products by:

Product titles
Tags and categories
SKUs

Tap the search icon, then search by product title. The app doesn't support searching inventory by tags, categories, or SKUs.

Add a product

You can add a product on the computer or in the Squarespace app.

Computer
Squarespace app

In the Inventory panel, click Add product in the top-right corner. Then select the store page where the product will appear on your site. To learn more, visit Adding products to your store.

You can also import products from a .csv file. To learn more, visit Importing and exporting content.

To add a product, tap Commerce, then tap + in the top-right corner and choose Add new product.

To learn more, visit Adding products to your store.

Edit stock levels

Stock automatically decreases with each purchase, after checkout. Products with at least one sold out variant display a red arrow in the Inventory Panel. Click the arrow to view variant stock levels.

You can also receive a Stock Level Alert email when an item is running low. To receive push notifications about low inventory to your mobile device, download the Squarespace app.

It's not possible to set an item limit per order, or to set stock levels for Subscription products.

To edit stock levels:

Computer
Squarespace app

Find the product you want to edit. Click the arrow to show variants.
Click the Price field to enter a new price.
Click the Stock field to enter a new number.

In the Commerce tab, tap the Inventory panel, then tap the product you want to edit.
Tap Price to enter a new price.
Tap Quantity or Stock to enter a new number.

Tip: Enable product waitlists to notify interested shoppers when sold out items are back in stock.

Bulk edit products

If you’re on the Commerce, Professional, or Premium plans, you can bulk-edit products by uploading an updated products .csv file. To learn more, visit Editing products.

Next steps

Use these tools to update your store manager and shoppers about stock levels:

Use the Squarespace app to track inventory on your mobile device. The app can automatically send push notifications to your phone when items are out of stock or reach a low inventory threshold. Download the app for iOS or Android.
Enable limited availability labels to let shoppers know when products are low in stock.
Enable the low stock alert email, which notifies you automatically when products are running out of stock.
Let customers buy multiple service products using the Service product limits setting in checkout settings.
Sync your inventory across platforms by connecting an inventory and products extension. While we work with third-party services to ensure Squarespace Extensions work properly, extensions fall outside our scope of support. We can help with connecting or disconnecting your extensions. For all other questions, contact the extensions provider directly.

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