Best practices and resources to keep your Squarespace domain secure.
This guide provides an overview of how to report suspicious domain activity to us. The table below walks you through some possible scenarios, and shows you what details to send us so we can investigate the problem.
Before you begin
- Visit our Terms of Service and Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
- Visit Security tips for protecting your account for account security best practices.
- Find the domain’s registrar in Whois to ensure the domain you’re reporting to us is registered and managed through Squarespace. If it’s not, contact the domain’s third party provider for help .
- Review Domain contact information to double-check the identity of the domain owner.
Note: This guide is available as a resource, but shouldn't be construed or relied upon in any way as legal advice. If you believe an internet crime is taking place, consider filing a complaint through the Internet Crime Complaint Center. Per our Terms of Service, Squarespace doesn't provide advice or recommendations on any laws or requirements applicable to your site or business.
Reporting domain abuse
The table below explains the types of suspicious domain activity we investigate, where to send your claim, and what information to include in your email.
|I suspect someone's…
|How to report it to us
|Sending “spamvertising” or unsolicited bulk email from a domain registered with Squarespace. I suspect it violates the CAN-SPAM Act.
|Acting fraudulently or running a scam on a domain registered with Squarespace, to gain a monetary benefit or access to personal details.
|Using a domain that contains unauthorized use of a registered trademark.
|Intentionally adding false domain contact details in the Whois database.
|Trying to hijack or steal my domain name and transfer my domain to a different website against my will.
|Using my account to buy multiple domain names.