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Gift cards FAQ

Gift cards are a special product that recipients can use as payment for orders from your online store. Here are some frequently asked questions about gift cards.

Gift card limitations

  • Gift cards are sold as unique digital codes. Squarespace doesn’t create or ship physical gift cards.
  • At checkout, a gift card’s value will be subtracted from the order total. This includes tax and shipping.
  • Gift cards never expire.
  • When purchasing a gift card, customers will go directly to checkout after clicking Purchase. Gift cards don't support custom forms or fields.

Can I sell physical/plastic gift cards?

No. Gift cards are only available through your store as an email or printable .pdf.

How do customers redeem their gift card?

To learn more about gift card purchases and redemption, visit How customers redeem gift cards.

Can I redeem a gift card for a customer?

No. Customers must redeem their gift cards by purchasing a product on your site. To learn more, visit How customers redeem gift cards.

Do gift cards cover tax and shipping?


Can I charge tax on gift card purchases?

Purchasing a gift card isn't subject to tax. However, your store's tax rules apply to any order made with a gift card.

How do I stop selling gift cards?

To remove a gift card from your store, open the gift card on its store page and click Delete. This prevents new customers from purchasing the gift card. Previously sold gift card codes remain active. You can also unlist gift cards temporarily.

For more help, visit Deleting and unlisting products.

Can I set an expiration date?

No. Gift cards never expire.

Can I move gift cards between sites?

No. Gift cards can only be used to buy products on the site that created them.

What happens to gift cards if my site expires?

Gift cards won't expire if your site expires. If you reactivate your site, customers can spend the balance of any existing gift cards.

Can customers split an order between a gift card and a credit card?

Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.

Can customers use more than one gift card on an order?

Yes. Customers can apply multiple gift cards to an order.

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.

Do sale pricing and discounts apply to purchasing gift cards?

No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card.

Can I refund a gift card?

Yes. You can cancel and refund unused gifts cards. Partially used gift cards can't be refunded.

Can I refund purchases made with a gift card?

Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance.

Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, customers will go directly to checkout after clicking Purchase, similar to express checkout.

Can I duplicate a gift card?

No. It isn't possible to duplicate a gift card.

Can I restrict gift cards to certain items?

No. Gift cards can be used for any order of physical, digital, or service products, and memberships to member areas with one-time membership fees. Gift cards can't be used for subscription products or member areas with recurring membership fees.

Can I let customers set custom values?

No, but you can set multiple gift card values to give your customers more options.

Can customers use gift cards to make purchases through Point of Sale?

No. Gift cards can't be used with point of sale.

How does the recipient check their balance?

The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.

What do I do if a customer loses their gift card code?

You can resend the gift email notification from the Orders panel.

Why doesn't the gift code field display during a test checkout?

The gift code field displays at checkout after you sell a gift card. You can place a test order for a gift card to view the field at checkout, or visit How customers use gift cards to learn more about the customer experience.

Are gift cards I sold still valid if I leave a plan that supports Commerce?

Before you switch to the Personal plan, we recommend refunding any unused gift card balances because customers won’t be able to redeem them through your site.

Can customers add value to a gift card?

No. It's not possible for customers or merchants to add value to a gift card after it's sold.

Can I change my store's currency after selling a gift card?

No. Ensure your store's currency is correct before you sell a gift card. It's not possible to change your currency later.

Can customers set a specific time to send the email to the recipient?

No. Customers who want to send the email to the recipient at a later date should select the Email to You delivery option at checkout. They can then forward the email or .pdf at the desired time.

Can I accept gift cards from a different eCommerce platform?

No. If you switched to Squarespace from a different platform and your customers have unused gift cards, create discounts with unique promo codes so they can use their remaining balance in Squarespace.

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