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Selling gift cards

Gift cards are a special product that recipients can use as payment for orders from your online store. Every purchased gift card has a unique code. When a customer purchases a gift card, they can email the code to their recipient or themselves.

When redeeming a gift card code at checkout, customers will see the card value subtracted from their order total. They can also see the balance remaining on the gift card.

To see the customer experience, visit How customers use gift cards.

Note: Ensure your store's currency is correct before creating a gift card. It's not possible to change your currency after you sell a gift card.
Help and support during the COVID-19 pandemic: To help your business during these challenging times, gift cards are now included in the Website Business, Commerce Basic, and Commerce Advanced plans. They’re also available on all legacy plans that include Commerce. If you’re new to selling gift cards, see this important information

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Setting up gift cards to help your business in 2020

Gift cards are a good way for customers to support your business, even when they can’t visit your store in person. Gift cards are now available on the Website Business and Commerce Basic plans. For older sites, they’re also available on all legacy plans that include Commerce. Previously, gift cards were limited to the Commerce Advanced plan.

Set up an online store first

If you haven’t already, follow these steps to set up an online store:

  1. Connect a payment processor: either Stripe or PayPal. You’ll receive funds in your payment processor account.
  2. Add any tax rates, if applicable to your business.
  3. Add a Store Page (7.1) or Products Page (7.0), which is where you’ll display the gift cards.
  4. Follow the rest of this guide to set up your gift cards.

We’re here to help. We know how unsettling this time can be, and we’re committed to supporting you. If you have any questions, contact us.

Understanding gift cards

Purchasing a gift card sends an email with a unique gift card code to your customer or their recipient. Customers can print gift card codes, but they aren't available as physical, plastic cards.

To see what your store's gift card email looks like, run a test order. You can customize these emails if your site uses the new Customer Notifications editor.

Create a gift card 

  1. When adding a new product, select Gift Card.
  2. Enter a title for the gift card in the Name field. The Name field includes the text "Gift Card" by default. This name only displays on the product's page, not on the gift card email or .pdf.
  3. Add details about the gift card to the Description field. By default, the Description field contains an explanation of how gift cards work.
  4. Click the Upload images arrow in the image field or drag and drop images from your computer to add an image. You can add multiple images.
  5. Add tags and categories (optional).

edit_gift_card_details.jpg

  1. Click Values to set gift card values. These values appear in a drop-down menu so customers can select their desired amount. It isn’t possible for customers to enter a custom value.
  2. Click an amount in the Values column to edit it, or click the trash can icon to delete it. Click the icon to add a new value. 
  3. Click Save & Publish to publish the gift card to your Products Page. This sets the gift card as available for purchase. You can also click Save instead of Save & Publish to hide the gift card until you're ready to list it.

Hide or delete a gift card

You can remove gift cards from your store by hiding or deleting them. If you delete or unlist a gift card, recipients can still use previously purchased gift cards.

Redeem a gift card in person

Customers can redeem gift cards in person from the Squarespace Commerce App. Your customer will need to know their gift card code. To learn more, visit Squarespace Commerce App.

Cancel and refund a gift card

You can cancel and refund unused gift cards with these steps:

  1. In the Home Menu, click Commerce, and then click Orders.
  2. Click the gift card order to open the order summary.
  3. Click Cancel Gift Card.
  4. Click Confirm.

Partially used gift cards can't be refunded. Refunding a gift card issues a full refund. It isn't possible to partially refund a gift card.

View purchased gift cards

Review the Orders panel to see usage information about gift cards you've sold. 

  1. In the Home Menu, click Commerce, then click Orders.
  2. Click View gift cards. 

You can see who received the gift card, its initial value, and how much value is remaining. You can also see the last time the gift card was used, or the date of sale if it hasn't been used. 

Analytics

Gift card sales don't affect your revenue or other sales KPIs in Sales Analytics. Instead, revenue from purchases made with gift cards displays after the order is placed. 

Export gift cards

To export a .csv file of purchased gift cards, click Export in the top-right corner of the gift cards panel. Open the file in a spreadsheet editor like Excel or Google Sheets to view the details, including full gift card numbers.

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Selling gift cards