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Basic browser troubleshooting

If you’re having trouble viewing or editing your site, the issue might be related to your browser. When you contact us for help, we might ask you to do some troubleshooting to help us identify the cause of the problem.

Before you contact us, it's helpful if you've already taken these steps:

  1. Check that you’re using a supported browser.
  2. Check that your browser is up to date. You should use the latest available version for your operating system.
  3. Open or log into your site in a different browser. If you don’t have the same problem, the issue is likely isolated to the first browser. If you contact us, let us know which browsers you tried.
  4. Open your site in a private or incognito window. Private browsing allows you to see your site how visitors see it and test what you can't see when you're logged in (like some custom code or embedded content). It also turns off extensions and add-ons that interfere with Squarespace. If private browsing fixes the problem, follow the next steps.
  5. Clear your cache.
  6. Check that cookies and Javascript are enabled in your browser. Our system relies on these to help you edit and browse your site.
  7. Disable browser extensions that might be interfering with your site.
  8. Visit more troubleshooting guides for help with common issues.
  9. Reset your browser zoom settings to ensure you're not zoomed in or out. Use Ctrl + 0 (PC) or  + 0 (Mac).
  10. If you have other devices or connections available, like another computer or wireless network, try opening or logging into to your site with them. If you don't have the same problem, the issue may be related to the first device or connection.

If you’ve tried all of the steps above and you’re still having trouble, contact us. Let us know which steps you’ve tried so we can continue to troubleshoot. We might ask you for a screenshot of the issue so we can see what you're seeing.

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Basic browser troubleshooting