Fix issues when adding conflicting DNS records to your Squarespace-managed domain.

When adding DNS records to your domain, ensure the records you're trying to add don’t interfere with other records already saved on your domain. For example, it's not possible to add MX records for multiple different email services, or multiple CNAME records with the same host value. You may have a conflict when adding custom records, forwarding rules, or Squarespace defaults.

Fix conflicting records or forwarding rules

If the record or rule you're adding conflicts with another record or rule, your site shows an error message. Look for the error message as a pop-up or red text in the panel where you’re adding records. These error messages include:

• Conflicting domain forwarding rule
• Conflicting DNS record
• This record conflicts with existing records
• This rule is conflicting with an existing DNS record

Fix a conflicting DNS record

To fix conflicting DNS records:

1. In the error message, click Replace record to add your custom record(s) and delete the conflicting record(s).
2. In the pop-up message, click Replace record to confirm the change.
3. To keep the records currently in place, click Cancel above the field where you’re adding a new record.

Fix a conflicting forwarding rule

To fix a conflicting forwarding rule:

1. In the error message, click Manage rules. 
2. In the domain forwarding panel, click the trash can icon to delete the conflicting domain forwarding rule. 
3. Return to your DNS panel, then add the custom record or default again.
4. To keep your domain forwarding in place, click Cancel above the field where you’re adding a new record.

Fix other DNS record conflicts

If the steps above don’t resolve or apply to the DNS record conflict on your site, review our DNS record troubleshooting steps.