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recover your Squarespace or Acuity account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
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What situation led to the trouble accessing your account?
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Please attach both of the following documents:
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https://sqsp.link/hMaBjwSquarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services.
To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below.
Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider.
Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.
Squarespace is committed to providing a service to our customers that is safe and trusted. If you believe that there is content on Squarespace that is illegal, please submit a notice of illegal content to Squarespace using the form below. We have introduced this reporting channel to customers in accordance with Article 16 of the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (‘DSA’).
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Malware, or malicious software, are programs designed to disrupt, damage, or gain access to a computer without the owner's knowledge. Malware includes viruses, spyware, ransomware, and other unwanted software. Malware being used through multiple sources are referred to as botnets.
To learn more about reporting other suspicious domain activity to Squarespace, visit
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Phishing is a type of fraud that attempts to deceive users into sharing sensitive information like credit card information, passwords, or account details.
Where phishing attempts to deceive users into sharing sensitive information, pharming attempts to redirect users to fraudulent sites through modified/hijacked DNS, instead of where the user originally attempted to go.
To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
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• Visit our
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Report spam
Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.
Spam encompasses any unsolicited bulk emails sent without the recipient's consent. This includes “spamvertising” and sending emails that violate the
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To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
Before you begin:
• Ensure the domain you're reporting to us is
registered and managed through Squarespace.
• Visit our
Terms of Service and
Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
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Report Whois contact inaccuracy
Squarespace Domains LLC and Squarespace Domains II LLC are committed to providing a safe and trusted service. If you have a concern about a domain name registered with Squarespace, you can submit a report to let us know.
Domain owners are required to keep their Whois records up-to-date. Inaccurate, outdated or intentionally false domain contact details can be reported through this form.
To learn more about reporting other suspicious domain activity to Squarespace, visit
Reporting domain name abuse.
Before you begin:
• Ensure the domain you're reporting to us is
registered and managed through Squarespace.
• Visit our
Terms of Service and
Acceptable Use Policy to review our policies about abuse and fraudulent or illegal activity.
Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of trademark infringement committed using the Services. To submit a notice of claimed trademark infringement, you will need to submit a notice of infringement using the form below.
Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed trademark infringement directly with the site owner or the web hosting service provider.
Squarespace's response to notices of alleged trademark infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of trademark infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.
Non-Public Information Request Process Disclosure
Squarespace Domains LLC and Squarespace Domains II LLC (collectively, “Squarespace Registrar Entities” and each, a “Squarespace Registrar Entity”) generally redact customers’ personal contact information within registration data (“non-public registration data”) associated with general top-level domains for which a Squarespace Registrar Entity serves as the registrar of record (“domain name”) when a public lookup of such registration data through Squarespace’s Registration Data Directory Services (“RDDS”) outputs are performed.
In order to comply with ICANN’s Registration Data Policy, Squarespace Registrar Entities are obligated to allow third parties to submit a request for non-public registration data associated with a domain name and have such non-public registration data to be disclosed to them directly (each, a “request”). This page outlines (a) the format and content required for each request that must be submitted for Squarespace’s review, (b) how Squarespace will respond to your request and (c) the anticipated timeline for our response to your request. Only requests for single domains are permitted. Note that Squarespace will not provide non-public information for any purpose other than your good faith investigation of criminal activity or prevention of ongoing criminal activity.
Points to consider
• If you are looking to only obtain non-public registration data in order to reach out to the contact associated with a domain name, Squarespace offers the ability to communicate through the form available
here.
• If you are looking to report DNS abuse for a domain name registered through Squarespace, steps on how to do so are available
here.
• If you believe you are potentially the victim of a crime associated to a domain name, you may file a complaint with the
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European Cybercrime Centre (EC3), or if you reside outside the foregoing regions, then your region’s equivalent cybercrime reporting authority.
• If you believe that a domain name registered at Squarespace violates your rights or if you believe that the domain Registrant is otherwise in breach of the representations made in Section 2 of the Uniform Domain Name Dispute Resolution Policy (UDRP), then you may file a complaint against the Registrant with an ICANN-approved dispute resolution provider (the “Resolution Provider”). You can find more information about the UDRP process, including how to file a complaint against the Registrant with an ICANN-approved dispute resolution provider,
here.
• If you are a law enforcement agency seeking information, please note that we are unable to provide information about Squarespace accounts, users, or sites to law enforcement without a subpoena, court order, or warrant.
Once the receipt of the information and statements below have been acknowledged, Squarespace will review your submission and respond within 30 days from such acknowledgment absent exceptional circumstances.
If you believe someone is engaging in harmful behavior (e.g., threats of violence or doxxing), please use this form to report it. Provide as much detail as possible — our Trust & Safety team will review.
If you/someone is in immediate danger, call local emergency services first.
Squarespace takes reports of non-consensual content very seriously. We prioritize handling these reports swiftly and will take immediate action. Provide as much detail as possible — our Trust & Safety team will review. Please be advised that providing false, misleading, or incomplete information may hinder our ability to investigate.
If you/someone is in immediate danger, call local emergency services first.
Squarespace takes reports of CSAM (Child Sexual Abuse Material) very seriously. We prioritize handling these reports swiftly and will take immediate action, including notifying the National Center for Missing and Exploited Children (NCMEC). We strongly encourage you to also file a report directly with NCMEC.
If you/someone is in immediate danger, call local emergency services first.
Please complete all required fields.
#
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Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.
#
#
Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this
here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.
A note regarding Acuity Scheduling accounts:
Granting billing permissions is not possible on Acuity accounts without a Squarespace login. However, we can cancel or remove the account.
Submit a request about a deceased customer's account
Subject
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Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.
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{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2025-09-25T08:49:49Z","intervals":[{"start_time":1200,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2025-11-30T15:02:55Z","intervals":[{"start_time":1200,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2025-11-27T09:31:19Z","intervals":[{"start_time":1200,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":6600},{"start_time":6900,"end_time":7200},{"start_time":7200,"end_time":8040}]},{"id":18405093826701,"name":"[Inactive] Live Chat Acuity Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product Support Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live Chat - CUSU & HVCS (COSO-4219)","time_zone":"Eastern Time (US & Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2025-11-30T15:03:36Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":5490},{"start_time":6000,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":28799929362829,"name":"Live Chat - Acuity","time_zone":"Eastern Time (US & Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2025-11-30T15:03:25Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":39520137937165,"name":"High Value Domains Coverage","time_zone":"Eastern Time (US & Canada)","created_at":"2025-09-12T12:11:06Z","updated_at":"2025-09-27T15:46:05Z","intervals":[{"start_time":0,"end_time":1200},{"start_time":8400,"end_time":8640},{"start_time":8640,"end_time":10080}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}
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