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Chat With Us or Email Customer Care
Chat directly with a customer care team member for immediate answers to your questions. We currently offer Live Chat Monday to Friday 4:00am-8pm (EST).
We reply to every message we receive, 24 hours a day, 7 days a week. Use our web form to send us a message, and get help you can read whenever is most convenient.
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Adding background videos
Learn how to add an externally hosted video as a banner or page background. The video plays on loop without sound, and won’t appear on mobile.
Accepting PayPal
To accept PayPal, connect a PayPal Business account.
PayPal FAQ
Review common questions about accepting PayPal.
Deleting pages or blog posts
Review the different ways to delete pages and posts from your site.
Restoring deleted pages or blog posts
Restore any page you’ve deleted in the last 30 days.
Setting a homepage
Learn how to set the page that displays first when someone visits your site.
Blog comments and simple likes
Review and manage the comments visitors add to your blog posts.
How visitors comment on your blog
Visitors can comment on your post and interact with comments left by others.
Starting a Squarespace trial
Sign up for a 14-day trial and start building a site.
Video Series: Getting Started with Squarespace
Watch a few short videos about starting a trial, building your site, and customizing its design.
Starting with Squarespace FAQ
Review the most common questions about the Squarespace platform.
Choosing the right template
All Squarespace templates can work for any purpose, but there are different factors to consider as you build your site.
Understanding Squarespace templates
All Squarespace sites start with a template. Learn about template families and how templates work with Squarespace.
Understanding Squarespace Commerce
Review the basics of building a site for your store, including adding products, marketing, and fulfilling orders.
Video Series: Introducing Commerce
Watch videos on Squarespace’s Commerce features and learn how to set up your store.
Commerce FAQ
Review common questions about using Squarespace Commerce.
Choosing the right Squarespace plan
Compare different plan features to choose the best plan for your site.
Hiring a Squarespace Expert
You can hire an independent designer to help you with your site through Squarespace Marketplace.
Getting started with Squarespace Commerce
Review the basics of building a site for your store, including adding products, marketing, and fulfilling orders.
Video Series: Commerce in Version 7.1
Watch videos on using Squarespace’s Commerce features and learn how to set up your store.
Commerce FAQ
Review common questions about using Squarespace Commerce.
The Pages panel
Use the Pages panel to build your site's navigation and organize your site content.
Adding pages to your navigation
Add pages to your navigation sections to build your site. Choose the page type that works best for your content.
Pages and content basics
Arrange images, videos, text, maps, and more in customized layouts.
Importing and exporting content
Learn about the platforms we support for importing content and products.
Moving from Squarespace 5 to Squarespace 7.1
Learn how to migrate your content from our old platform to our newest one.
URL slugs
A URL slug is the exact address of a specific page on your site.
While you're logged into a site, find a page URL slug by clicking the arrow in the top-left corner to open the full page preview. Your slug appears at the end of the URL.
Page settings
Use Page Settings to edit a page's title, URL, thumbnail, and other options.
Moving blocks to customize layouts
Click and drag blocks to move them, using guidelines and boxes to choose a new placement.
Resizing blocks
Resize a block with Spacer Blocks, other blocks, or the cropping handle.
Adding content with blocks
Use drag-and-drop blocks to customize your pages with text, images, buttons, forms, and more.
Blogging with Squarespace
Learn how to create and manage a Blog Page.
Moving blocks to customize layouts
Move blocks around a page to create your custom layout.
Resizing blocks
Learn about the different ways to resize a block.
Adding content with blocks
Use drag-and-drop blocks to customize your pages with text, images, buttons, forms, and more.
Image galleries on Squarespace
Showcase your images, stock photos, and videos.
Using the Index Page
Learn about this unique page that builds a visual summary of images and content from your site.
Accepted currencies and payment methods for Squarespace billing
You can pay for Squarespace using most popular credit or debit cards, and in the following currencies: USD, EUR, GBP, and AUD. Learn more in this guide.
Upgrading to paid service
Upgrade your free trial to a paid subscription during your trial or after it expires. If you have multiple sites, ensure you're visiting the site you want to upgrade, then click the Upgrade Now button.
Changing your billing plan
Change your Squarespace plan or billing cycle in your site's Billing settings. Switching from the Business or Commerce plan to the Personal plan removes access to Premium features.
Podcasting with Squarespace overview
Learn how podcasts work and how to create one on Squarespace using a Blog Page.
Using Cover Pages
Add a distinctive landing page that’s styled differently from the rest of your site.
Reviewing your Squarespace account invoices
You can open and print billing invoices for your Squarespace subscriptions from the Billing & Account panel of your site.
Refund policies
You can cancel your Squarespace subscriptions at any time in your site settings. Before you cancel, review our refund policies.
Cancelling a Squarespace Domain
Disable or cancel a Squarespace Domain that you no longer need.
I can't log in
Troubleshoot ways to log back into your site.
Updating your billing credit card
Change the credit or debit card you use to pay for Squarespace in your site's Billing settings under Credit Card.
Can I move my subscription to a different site?
Review your current subscriptions, cancel service on the incorrect site, and then upgrade the correct one.
Cancelling a website subscription
Cancel your subscription and immediately take your site offline, or disable auto-renew and let your site expire.
Cancelling a Squarespace trial
Squarespace trial sites expire automatically after 14 days, but you can cancel or delete your trial before it's over.
Why did my renewal payment fail?
Learn why you received a billing or payment failure email and the next steps to fix it
My site is past due
Learn how to trigger a new payment attempt when your site is marked “Past Due.”
Free Squarespace Domain offer
See if you’re eligible for a free Squarespace Domain for one year.
Squarespace Education Program
Learn about the discount we offer for current students and faculty members of eligible schools.
Google Workspace offer
See if you’re eligible for a free custom email address through Google Workspace for one year.
Extending your trial
If you need it, you can add extra time to your trial. Learn more in this guide.
Upgrading to paid service
Learn how to upgrade from a trial to a paid subscription.
Choosing the right Squarespace plan
Before upgrading to a paid site, find the best Squarespace plan by comparing the features you need for your site.
I received a suspicious email. Is it from Squarespace?
If you received a suspicious email that looks like it’s from us, don’t click links, download attachments, or reply to it. Report it to our Security team.
VAT and Squarespace billing
Unless you verify that you’re exempt, all payments you make to Squarespace are subject to VAT according to your country’s standard rate.
US sales tax and Squarespace billing
Information on US sales tax, how to request an exemption and answers to some frequently asked questions.
GST and Squarespace billing
Information on taxes we collect from qualified Australian residents.
Google Workspace pricing, billing, and invoices
Review how pricing and billing works for Google Workspace plans, including renewal and expiration.
Cancelling your Google Workspace account
Learn how to cancel your Google Workspace service with Squarespace.
Troubleshooting Google Workspace
Find answers to common questions about signup issues and other error messages you might see in Google Workspace.
Google Workspace and Squarespace basics
Learn if you meet the requirements for creating a new Google Workspace account.
Using the Album Page
Add an Album Page to display and stream audio files on your site.
Events Pages
Add an Events Page to display a calendar or list of events on your site.
Adding drop-down menus to your navigation with folders
Use a folder to create a drop-down navigation on your site.
Adding products to your store
Add a Store Page to add and sell different types of products.
Reactivating a site
Learn how to reactivate a cancelled or expired site by entering new billing information.
Squarespace Education Program
Learn about the discount we offer for current students and faculty members of eligible schools.
Google Workspace and Squarespace overview
Learn how to create a custom email address with our partnership with Google Workspace by Google.
Signing up for Google Workspace
Create a new Google Workspace account through your Squarespace site.
Logging into Google Workspace
If you’re having trouble logging into your new Google Workspace account, follow these steps to ensure you’re logging in through Google.
Managing form and newsletter storage
Learn how to add or change the email address linked to a form.
Managing form and newsletter storage
Decide where to send the information visitors send through your form.
Getting started with Squarespace Email Campaigns
Send on-brand emails as beautiful as your website with our integrated email marketing feature.
Troubleshooting Mailchimp issues
Fix common issues with form submissions sent to Mailchimp.
Logging into Google Workspace
After creating a Google Workspace account, you’ll log into it through Google.
Adding more Google Workspace users
Learn how to add more email addresses to an existing Google Workspace account.
Resetting a Google Workspace password
Learn how to request a password reset for any Google Workspace user from your Squarespace site.
Adding Google Workspace MX records
If you’re having trouble sending or receiving email in your Google Workspace account, review your MX records.
Retrying Google Workspace domain verification
Learn how to verify your domain manually when Google asks for verification.
Accepting credit cards with Stripe
To accept credit cards, debit cards, and Apple Pay, connect a Stripe account.
Accepting PayPal
To accept PayPal, connect a PayPal Business account.
Accepting Apple Pay
Learn how customers can use Apple Pay on your site.
Setting up shipping rates
Create shipping options for physical products.
Creating shipping zones
Create shipping rules to control where you ship your products.
Managing donations
Learn how to manage donations received from your Donation Block, find donor information, and export donations to a .csv file.
Setting up taxes in Squarespace Commerce
Create tax rules for the countries, states, provinces, and United States Zip Codes where you ship physical products.
Collecting VAT or GST
Learn how to collect VAT or GST by setting tax rates, enabling tax-inclusive pricing, and customizing price and tax details for your invoices.
Creating discounts
Learn how to create discounts for certain orders, product categories, or specific products.
Creating sale pricing
Learn how to show that a product is on sale, set a sale price, and help customers browse your sale items.
Planning your first sale or promotion
Learn how to set up your first promotion by targeting the right audience and creating offers that drive sales without hurting profits.
Supported countries and currencies for Squarespace Commerce
Review common questions and best practices for using Commerce internationally.
Customer email notifications
Learn how to resend a Commerce notification to a customer.
Customizing customer email notifications with JSON
Customize the emails your customers receive when they purchase your products.
Running test orders
Place a test order to see what checkout is like and confirm that your store works as you expected.
Adding products to your store
Add a Store Page to add and sell different types of products.
Editing products
Find and edit a product in your store.
Adding basic product variants
Learn how to add variations to a product that has different attributes, like size or color.
What can I sell on Squarespace?
Our Terms of Service, Acceptable Use Policy, and other policies govern your use of Squarespace. Use this guide to find relevant policies to your site or store.
Using your Google Workspace email with Squarespace
Learn how to use your custom Google Workspace email address throughout your Squarespace site.
Adding products to your store
Add physical, digital, or service products to a Products Page to start your online store.
Importing products from a .csv
If you have existing product data from another site, you can import it using our .csv file
Google Workspace pricing, billing, and invoices
Review how billing works for Google Workspace plans, including renewal and expiration.
Cancelling your Google Workspace account
Learn how to cancel your Google Workspace service with Squarespace.
Using Zoho Mail with your Squarespace Domain
You can use Zoho Mail with the same Squarespace Domain that you use with your site.
Using Office 365 with your Squarespace Domain
To use Office 365 for custom email with your domain, you'll need to edit records in Advanced DNS Settings.
Customer email notifications
Customers receive automatic emails when they shop, donate, create accounts, or purchase memberships to member areas.
Customizing customer email notifications with JSON
Customize the emails your customers receive when they purchase your products.
Donation Blocks
Add a Donation Block to your site to enable visitors to donate to your cause or organization.
Fulfilling orders
When you receive a new order, you can mark it as fulfilled and add a tracking number.
Connecting a payment processor to Commerce
Learn how to accept payments through Stripe, PayPal, Afterpay, Apple Pay, and more.
Managing inventory
Search and manage all your products using the Inventory panel.
Moving products between pages
Move products from one Store Page to another.
Sold out products
Learn how products get marked as sold out and how to manage out-of-stock products.
Organizing products
Learn how to create navigation by category, add tags, reorder products, and use variants.
Digital products
Learn how to sell and send ebooks, audio files, and other digital downloads.
Building a site header
A site's header usually appears at the top of your site and displays your navigation and title or logo display.
Adding banner images
Many templates create a banner at the top of a page automatically using page thumbnails. Learn more about adding, formatting, and styling a banner image.
Editing footers
Most templates include a footer, which appears at the bottom of your site.
Switching templates
You can preview and install as many templates as you like, and at any time. Only one template can be live to visitors at a time.
Switching templates FAQ
Review the most common questions about switching a site's template.
Hiring a Squarespace Expert
You can hire an independent designer through Squarespace Marketplace.
Choosing the right template
Get advice on picking the right template.
Switching templates
Learn how to try a new template on your site.
Squarespace Developer Platform FAQ
Learn about about Squarespace for developers and how to enable Developer Mode on your site.
Subscription products
Sell subscription products to charge customers on a recurring basis. This is a great option if you sell products or services that customers buy more than once.
Importing products from Shopify, Etsy, and Big Cartel
Import your Shopify, Etsy, or Big Cartel inventory to Squarespace.
Setting up shipping rates
How to create flat-rate, weight-dependent, and other shipping options
Carrier calculated shipping
Use carrier calculated shipping, also called “real-time rates,” to automatically calculate shipping fees based on FedEx, UPS, and USPS rates
Changing fonts
Each template comes with default font styles that you can adjust. Learn more about changing font style, size, color, and spacing.
Changing colors
Learn how to adjust the colors for your site’s text, lines, and background areas.
Selecting the right fonts and colors
Use the three basic ideas in this guide to match your site’s design to the ideas and objectives of your content.
Making style changes
Edit global styles to make changes that apply to your whole site, or style individual sections.
Customer accounts
Learn how to enable Customer Accounts so customers can securely save payment methods, shipping addresses, shopping carts, and order information.
Managing customers
Review and manage your customer list.
Selling in person with Squarespace Point of Sale
Use the Squarespace Commerce App and a supported Square card reader to make in-person sales that integrate with your online store.
Starting over
Review the different ways to start over with your site.
Adding custom code to your site
Learn how to modify your site with custom code.
Using the CSS Editor
Learn how to add CSS to the CSS Editor.
Using Code Injection
Add custom code and scripts to your site.
Adding custom code to your site
Learn best practices for modifying your site with custom code.
Disabling mobile styles
Learn which templates include the option to disable its unique mobile design.
Formatting your images for display on the web
Review our best practices for formatting your images before uploading them.
Resizing an image
Learn what affects an image’s appearance on your site and how to resize it.
Troubleshooting cropping issues
Many images on your site crop automatically to accommodate different browser sizes. This guide reviews how Squarespace crops images and how to minimize it.
How will my site appear on mobile devices?
All Squarespace sites adjust on smaller browsers and fit the format of a device, thanks to responsive design and built-in mobile styles.
Device View
Use Device View to preview how your site will look on a mobile device.
How blocks stack on mobile
Squarespace's responsive design automatically stacks blocks vertically on mobile devices. If they aren't lining up in the right order, you can readjust them.
Preventing visitors from downloading your images and audio
Review several ways to protect your content and discourage unlawful copying.
Adding videos to your site
Review the different options for adding videos to your site, including on a Gallery Page.
Gallery Pages
Learn how to add a new Gallery Page for images and videos.
Adding banner images
Learn how to add an image that displays near the top of the page.
Adding site-wide background images
Learn how to add an image that displays behind your site content.
Formatting your images for display on the web
Review our best practices for formatting your images before uploading them.
Video Series: All About Images
Watch videos on what to consider when adding images to your site, including formatting guidelines.
Video Series: All About Images
Watch videos on what to consider when adding images to your site, including formatting guidelines.
Image Blocks
Review the different Image Block layouts and learn how to add them to your site.
Formatting your images for display on the web
Review our best practices for formatting your images before uploading them to your site.
Stock image best practices
Copyright information, crediting artists, and other things you should know when using stock images.
Unsplash and Squarespace
Add free stock images to your site.
Getty Images and Squarespace
Learn about licensing editorial and stock photography with Getty Images.
Video Blocks
Add an externally hosted video your site.
Formatting your images for display on the web
If your site images don’t look right, they might not be formatted in the best way for Squarespace. See this guide for our image best practices.
Using focal points to center images
Learn how to set the focus of an image and control where the image is centered.
Troubleshooting cropping issues
Many images on your site crop automatically to accommodate different browser sizes. This guide reviews how Squarespace crops images and how to minimize it.
Image galleries on Squarespace
To display a set of images in a single, cohesive layout, use one of Squarespace's gallery options.
Squarespace and SSL
Learn how to ensure a secure connection to your site by enabling Squarespace’s free SSL certificates. It’s not possible to install a custom SSL certificate.
Domains basics
Connect or transfer a domain you already own, or purchase a new domain from Squarespace. Learn more about the different ways to use a custom domain with your site.
Connecting a domain to your Squarespace site
If you purchased a domain from a third-party provider and you want to keep it registered with them, you can connect your domain to Squarespace.
Transferring vs. connecting domains
When you transfer a domain, you can manage both your domain and your site through Squarespace. Connecting keeps your domain with your current host while pointing it to your Squarespace site.
Why domain updates take up to 72 hours
When you connect a custom domain to your site, the DNS changes can take anywhere between 24 and 72 hours to start working properly. The exact timing depends on many factors and isn't something Squarespace can control or expedite.
Troubleshooting domain connections
If your domain still isn't working after 72 hours, review your domain account settings for any incorrect records.
Requesting third-party domain help
Use our sample messages to contact your domain provider for support.
Squarespace Domains overview
Learn the basics of using a custom Squarespace Domain with your site, including limitations and guidelines for choosing a domain name.
Registering Squarespace Domains
You can register domain names through Squarespace on any trial or paid Squarespace plan. Learn how to find and register a custom domain.
Starting with a new domain and parking page
If you're not ready to build a full site, you can register a Squarespace Domain and link it to a parking page.
Adding a site logo
Upload a logo image to appear in place of your site title and direct visitors to your home page.
Adding a favicon or browser icon
Customize the browser icon that displays next to a page's title in browser tabs and in other places across the web.
Squarespace Logo
Learn how to use Squarespace Logo, our free logo maker.
Squarespace Domain renewals and expiration
Review how Squarespace Domains renew automatically and learn what to do if they’re suspended or expired.
Reactivating an expired Squarespace Domain
Learn how to update your Billing settings to reactivate an expired Squarespace Domain.
Understanding SSL certificates
Learn how to ensure a secure connection to your site by enabling Squarespace’s free SSL certificates. It’s not possible to install a custom SSL certificate.
My domain provider is asking me to use Squarespace's nameservers
To connect your domain, keep your nameservers set to your provider's default settings, and ensure you have full access to your domain's DNS records. Learn more in this guide.
Renaming a Squarespace Domain
You can change your new Squarespace Domain name within five days of registration.
Cancelling a Squarespace Domain
Disable or cancel a Squarespace Domain that you no longer need.
What to do with your domain if you leave Squarespace
If you’re cancelling your Squarespace website, you can take your domain with you or cancel it separately. Learn more in this guide.
Moving a domain to another Squarespace site
Learn how to move a custom domain from one Squarespace site to another from your Domains panel.
Moving your site to a new domain
Review best practices for transitioning your site to a new domain and what it means for SEO and your social media presence.
Moving domains overview
Review the different ways to change where your custom domain leads visitors.
Transferring a Google domain to Squarespace
Learn how to transfer a Google domain to your Squarespace site.
Transferring a Hover domain to Squarespace
Learn how to transfer a Hover domain to your Squarespace site.
Transferring a domain to Squarespace
If your domain transfer is still in progress, your current provider may be able to cancel it. Learn more in this guide.
Domain transfers FAQ
Review why your transfer may have failed and how to restart it.
Transferring a domain to Squarespace
Learn what happens if your transfer fails, plus options for your next steps.
Transferring a Namecheap domain to Squarespace
Learn how to transfer a Namecheap domain to your Squarespace site.
Domain transfer timing
Domain transfers can take up to 15 days to complete. This guide explains why and includes steps you can take to potentially speed up the process.
Domain transfers FAQ
Review common questions about transferring a domain to Squarespace, including how long transfer take and why some transfers fail.
Transferring a GoDaddy domain to Squarespace
Learn how to transfer a GoDaddy domain to your Squarespace site.
Transferring a 1&1 domain to Squarespace
Learn how to transfer a 1&1 domain to your Squarespace site.
Transferring a domain away from Squarespace
Learn how to transfer a Squarespace Domain to another provider.
Transferring a domain to Squarespace
Learn how to transfer a third-party domain to Squarespace.
Domain transfers FAQ
Review common questions about transferring a domain to Squarespace.
Getting started with Video Studio
Learn how to download Video Studio onto your iOS device and get start making professional quality videos that match the design and branding of your Squarespace site.
Video Studio project steps and sections
Learn how to work through the guided steps of a Video Studio project, including Audio Narration, Video Narration, Background Music, and more.
Video Studio best practices
Review our general tips and suggested best practices to help you produce high quality videos that make your brand stand out.
Squarespace Commerce App
Use the Commerce App for iOS or Android to manage your store from a mobile device.
Squarespace Blog App
Use the Blog App for iOS or Android to write, edit, and manage blog posts from a mobile device.
Squarespace Start App
The Start App would let you create and edit a one-page website using your mobile device. The Start App is discontinued and can no longer be installed.
Squarespace App
Use the Squarespace App to edit your site from an iPhone or Android device.
Using Google Analytics with Squarespace
Use our built-in integration to connect your site to Google Analytics.
Increasing your sites visibility to search engines
Learn about our best practices for improving your SEO.
SEO checklist
Go through this list to ensure your site is optimized for search engines and visitors alike.
Adding SEO descriptions
Learn how to add short page descriptions, which search engines sometimes pull in search results for your site.
Sharing content on social media
Learn how to push new site content to social media profiles automatically.
How content displays in social posts
Squarespace helps social networks like Facebook and Twitter pull relevant images for links based on where the link comes from. Learn more about these rules and where to add images for social sharing.
Sharing URLs from your site
Find the best page URL for sharing your content, which is different from the URL you see while logged in.
Understanding social sharing with Squarespace
Connect with a wider audience and increase your site’s reach with Squarespace’s social sharing tools and integrations.
Squarespace Circle FAQ
Adding social icons
Learn how to display icons for your connected social accounts to encourage visitors to follow and connect with you.
Social Links Block
Learn how to use the Social Links Block to display icons for connected social accounts if your template doesn’t show them by default.
Squarespace Note App for Android
Use the Note App to capture thoughts on your Android device and send them to your email, your Squarespace Blog Page, or other connected services.
Squarespace Note App for iOS
Use the Note App to capture thoughts on your iOS device and send them to your email, your Squarespace Blog Page, or other connected services.
Squarespace Analytics
Find out more about visitors in the Analytics panel of your site.
Analytics glossary
An overview of the terms used in Squarespace Analytics.
Squarespace Portfolio App
Use the Portfolio App for iOS to display and browse your site’s galleries on a mobile device.
Why does Squarespace Analytics data differ from Google Analytics?
There will always be variations between analytics platforms based on how that platform is built to calculate results.
This FAQ guide covers key differences, including:
● Google Analytics counts activity for users that are logged in.
● We use different measures to filter non-human traffic.
● Google claims that some data may be an estimate based on a sample.
● For the Visits metric, there's a difference in how we handle the midnight boundary.
What Squarespace does for SEO
Learn about the SEO-friendly features built into every Squarespace site.
Increasing your site's visibility to search engines
Learn about different strategies you can use to help your SEO.
Maintaining your SEO ranking after moving to Squarespace
Follow our best practices for optimizing your site’s SEO and reducing the effect of migrating to a new platform.
SEO checklist
Go through this list to ensure your site is optimized for search engines and visitors alike.
Why doesn't my site appear in Google searches?
Review common causes for a site not appearing in searches and review the steps you can take to resolve them.
The wrong information is displaying in Google search results
Learn how to request a re-index of your site to help display the most recently updated content.
Squarespace Circle FAQ
Squarespace Circle FAQ
Squarespace Circle FAQ
Squarespace Circle FAQ
Creating a Promotional Pop-Up
How to add a pop-up to collect emails or advertise a promotion
Creating a Promotional Pop-Up
Create a pop-up that appears when visitors land on your site to collect emails for a newsletter, advertise a promotion, or drive traffic to a specific place.
Squarespace Analytics
Find out more about visitors in the Analytics panel of your site.
Analytics glossary
An overview of the terms used in Squarespace Analytics.
Traffic Analytics
Use the Traffic Overview panel to see a summary of traffic and engagement on your site.
Traffic Sources Analytics
Use the Traffic Sources panel to see where visitors are coming from and which referrers are the most valuable to your site or online store.
Sales Analytics
Review the dashboard in the Sales Overview panel to see key statistics like store revenue, order volume, and conversion.
Purchase Funnel Analytics
Use the Purchase Funnel panel to see a report on your store’s sales funnel and how each stage of the funnel converts.
Abandoned Cart Analytics
Use the Abandoned Cart panel to track cart abandonment trends and measure the success of your Abandoned Cart emails.
Advanced DNS settings
Learn how to view and edit advanced records for your Squarespace Domain.
Adding custom DNS records to your Squarespace Domain
Learn how to add an SRV record, which helps your domain connect to email or other services.
Moving domains overview
Review the different ways to change where your custom domain leads visitors.
Selling gift cards
Learn how to sell gift cards for your store.
Gift cards FAQ
Review common questions about selling gift cards with Squarespace.
Preventing Form block spam
Learn how to add ReCAPTCHA or double-opt in to your forms to reduce spammy messages.
Changing site ownership
Handing over a site to someone else? Learn how to transfer ownership in this guide.
How to report suspicious emails
Please report any suspicious email by forwarding the entire email (including email header and subject line) to reportphishing@squarespace.com.
I received a suspicious email. Is it from Squarespace?
If you received a suspicious email that looks like it’s from us, don’t click links, download attachments, or reply to it. Learn how to report it.
If you’re a security researcher
Report any issues via our bug bounty managed by HackerOne.
If you’re a customer
Before submitting a report, please review our Submission Criteria.
Getting started with Squarespace Email Campaigns
Use our integrated Email Campaigns feature to send branded emails to your mailing lists
Email Campaigns FAQ
Review common questions about using Email Campaigns.
Changing your account email address
Follow these steps to recover your email address.
I can’t log in
Troubleshooting steps for common login issues.
Squarespace permissions explained
Learn about the permissions you can give to your site contributors.
Inviting a contributor
Invite contributors to help you design and manage your site.
Removing another contributor from your site
Remove a contributor who no longer works with you.
Resetting your Squarespace password
Follow the steps in this guide to reset your password.
Deleting your site and its content
You can delete your site after cancelling your subscription, or when you trial expires.
Permanently deleting your account
Follow these steps to permanently delete your Squarespace account and all sites linked to it.
Cancelling a Squarespace trial
Follow these steps to cancel the trial version of Squarespace.
Cancelling a website subscription
Follow these steps to cancel a subscription.
Changing site ownership
Transfer site ownership to a contributor.
Inviting a contributor
Invite a contributor to help you design and manage your site.
Protect your account with two-factor authentication
Learn how to enable and log in with two-factor authentication.
I can't log in
Troubleshooting steps for common login issues, including two-factor authentication.
Permanently deleting your account
On request, we can permanently delete your data. First, follow the steps in this guide, including deleting all active subscriptions. At the end, send an e-mail to privacy@squarespace.com with the subject Deleting my account.
The cookies Squarespace uses
We use cookies to help your site run effectively and provide the best experience for your visitors. In this guide, we describe the cookies we place on your visitors’ browsers.
GDPR and Squarespace
GDPR regulates the way in which individuals and organizations can collect, use and store personal data. This guide illustrates how the GDPR affects you as a Squarespace customer.
Where does Squarespace store my data?
We store your data in multiple Tier III data centers across the United States. Visit this guide to learn more.
I received a suspicious email. Is it from Squarespace?
If you received a suspicious email that looks like it’s from us, don’t click links, download attachments, or reply to it. Report it to our Security team.
Preventing Form and Newsletter Block spam
If you receive spam from your site forms, try activating Google reCAPTCHA or adding dual membership.
I see an unexpected charge from Squarespace
Website, Domain, and Google Workspace subscriptions renew automatically unless they’re cancelled. You can cancel unwanted subscriptions, request a refund, or contact us if you believe the charge is fraudulent.
Commerce FAQ
Contact your payment processor directly about disputes related to your Squarespace store.
Report abuse or policy violations
Report abuse and violations of our Acceptable Use Policy to abuse@squarespace.com. Report potential Copyright Policy violations to copyright@squarespace.com.
I can't log in
If you have trouble logging into your site, follow this guide to troubleshoot.
Terms of Service
Read our Terms of Service, Privacy Policy, Acceptable Use Policy, Copyright Policy, Data Processing Addendum, and other terms.
Report term violations
You can report abuse and violations of our Acceptable Use Policy to abuse@squarespace.com.
You can report potential Copyright Policy violations to copyright@squarespace.com.
Sharing policies and terms on your site
If appropriate for your business, we recommend posting your policies in a clear, accessible location on your site. This guide offers several options posting your policies.
Is my site down?
If your site isn’t loading, check status.squarespace.com to see if it’s a system-wide problem. Use this guide to troubleshoot other issues.
Is my site down?
If your site isn’t loading, check status.squarespace.com to see if it’s a system-wide problem. Use this guide to troubleshoot other issues.
My site is loading slowly
Use a supported browser, test custom code, and keep your pages under 5 MB. Use this guide to troubleshoot common issues with site speed.
Troubleshooting SSL
If you see a browser warning that says "Your connection is not secure," it’s likely related to your site’s SSL settings. Use this guide to understand and troubleshoot common SSL errors.
Common error messages in Squarespace
Use this guide to learn how to resolve error messages you encounter in Squarespace.
Tracking email campaign analytics
Use our built-in analytics tools to see how your email campaigns are performing.
Email Campaigns subscriber verification
Newsletter Blocks and promotional pop-up subscriptions require verification by email and/or Google reCAPTCHA.
Avoiding spam filters
Following the suggestions in this guide can help prevent your email campaigns from being marked as spam or from bouncing.
Getting started with Member Areas
Learn how to enable Member Areas on your site, and which Commerce features come standard with a Member Areas subscription.
Member Areas pricing, billing, and invoices
Learn how billing works for Member Areas, including the differences between plans, how to subscribe, and where to go to view and manage your Member Areas subscription.
Changing your Member Areas billing plan
Review your options for changing the pricing plan and billing cycle for your Member Areas subscription.
Creating gated content
Learn how to create a member area, designate a membership fee, and build out gated content.
Member Sign Up Blocks
Use Member Sign Up Blocks to promote member areas on public pages in your site.
Customizing the Member Areas experience
Review the customizable aspects of Member Areas, including member homepages, navigation, email notifications, and Access Denied screens.
Managing Members
Learn the basics of managing your members, including how to view member profiles, issue membership refunds, and track member activity with Squarespace Analytics.
How members access their Customer Account
Learn how your members create and manage their own Customer Accounts on your site.
Using the Scheduling mobile admin app
Book and manage appointments and set availability through a mobile app.
How clients use the Scheduling client mobile app
Learn how clients can use a mobile app to quickly book with you on the go.
Getting started with Squarespace Scheduling
Get the basics set up to start booking appointments now.
Squarespace Scheduling FAQ
Review answers to some of the most common questions about Scheduling.
Creating and editing appointment types
Create the services you want to offer through Scheduling.
Managing availability and calendars
Decide when you’re available for appointments and create multiple calendars.
Connecting video conferencing to Scheduling
Link Scheduling to Zoom, Google Meet, Join.me or GoToMeeting.
Syncing appointments with third-party calendars
Connect Scheduling to outside calendars such as Google Calendar, iCloud, and Outlook.
Using custom conversion tracking with Scheduling
Implement custom conversion tracking to understand how potential clients are using your scheduler.
Scheduling pricing, billing, and invoices
Review available Scheduling plans and upgrade from a free trial.
Changing your Scheduling billing plan
Change plan levels or if you’re billed monthly or annually.
Cancelling your Scheduling subscription
Cancel Scheduling immediately, or disable auto-renew to let your Scheduling subscription end with your billing cycle.