Chat With Us or Email Customer Care
Chat directly with a customer care team member for immediate answers to your questions. We currently offer Live Chat Monday to Friday 4:00am-8pm (EST).
We reply to every message we receive, 24 hours a day, 7 days a week. Use our web form to send us a message, and get help you can read whenever is most convenient.
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Regain access to your account or site
If you’ve tried to recover your Squarespace or Acuity account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a Google Workspace account, contact us here.
Can’t find what you need? Here’s how to contact us.
Email Us
Send us a message and read our answer when it’s convenient for you.
24 hours a day
7 days a week
Live Chat
Real-time conversations and immediate answers from our award-winning Customer Support team.
Monday to Friday
4am to 8pm EST
Live chat currently unavailable.
Getting started with Squarespace Payments
Check your eligibility, then set up your account to start collecting payments.
Managing payments and payouts with Squarespace Payments
An overview of the features and capabilities of your Squarespace payments and payouts dashboards.
Understanding a negative balance with Squarespace Payments
Overview of negative balances and auto-debits, and how it affects your Squarespace Payments account.
Understanding Squarespace Payments account permissions
Overview of the available permissions and what features you can access with each permission level.
Managing your Squarespace Payments account
Edit your business and payment details and review important account information.
Adding background videos
Learn how to add an externally hosted video as a banner or page background. The video plays on loop without sound, and won’t appear on mobile.
Deleting pages or blog posts
Review the different ways to delete pages and posts from your site.
Restoring deleted pages or blog posts
Restore any page you’ve deleted in the last 30 days.
Setting a homepage
Learn how to set the page that displays first when someone visits your site.
Blog comments and simple likes
Review and manage the comments visitors add to your blog posts.
How visitors comment on your blog
Visitors can comment on your post and interact with comments left by others.
Starting a Squarespace trial site
Information about trials and the limits that apply.
Video Series: Getting Started with Squarespace
Familiarize yourself with Squarespace’s pages, design options, SEO tools, and account dashboard.
Extending your website trial
Continue to test out Squarespace for an additional 7 days before upgrading to a paid service.
Choosing the right template
All Squarespace templates can work for any purpose, but there are different factors to consider as you build your site.
Understanding Squarespace templates
How templates work and how they're developed.
Choosing the right Squarespace plan
Select a website, Commerce, or domains package that includes the features you need for your business or project.
Hiring a Squarespace Expert
You can hire an independent designer to help you with your site through Squarespace Marketplace.
Getting started with Squarespace Commerce
Review the basics of building a site for your store, including adding products, marketing, and fulfilling orders.
Video Series: Introducing Commerce
A step-by-step tutorial about setting up your ecommerce site.
Commerce FAQ
Review common questions about using Squarespace Commerce.
The Pages panel
Use the Pages panel to build your site's navigation and organize your site content.
Adding pages to your navigation
Add pages to your navigation sections to build your site. Choose the page type that works best for your content.
Pages and content basics
Arrange images, videos, text, maps, and more in customized layouts.
Importing and exporting content
Move assets from other platforms into Squarespace to keep all of your content and data in one place.
Moving from Squarespace version 7.0 to version 7.1 checklist
Recreate your content and page layouts on version 7.1.
URL slugs
A URL slug is the exact address of a specific page on your site.
Page settings
Use page settings to edit a page's title, URL, thumbnail, and other options.
Moving blocks to customize layouts
Click and drag blocks to move them, using guidelines and boxes to choose a new placement.
Resizing blocks
Resize a block with Spacer Blocks, other blocks, or the cropping handle.
Adding content with blocks
Use drag-and-drop blocks to customize your pages with text, images, buttons, forms, and more.
Blogging with Squarespace
Set up and style your blog, then create posts to engage with your audience.
Moving blocks to customize layouts
Click and drag blocks to move them, using guidelines and boxes to choose a new placement.
Resizing blocks
Resize a block with Spacer blocks, other blocks, or the cropping handle.
Adding content with blocks
Drag-and-drop different block types on your pages to customize the content’s style and structure.
Image galleries on Squarespace
Showcase your images, stock photos, and videos.
Index pages in version 7.0
Learn about this unique page that builds a visual summary of images and content from your site.
Accepted currencies and payment methods for Squarespace billing
You can pay for Squarespace using most popular credit or debit cards.
Upgrading to paid service
Purchase a website subscription in the Billing panel to launch your site.
Changing your website billing plan
Upgrade or downgrade your website subscription.
Podcasting with Squarespace overview
Information and resources to help you create and share audio content with listeners.
Cover pages in version 7.0
Add a distinctive landing page that’s styled differently from the rest of your site.
Reviewing your Squarespace account invoices
You can open and print billing invoices for your Squarespace subscriptions from the Billing & Account panel of your site.
Refund policies
You can cancel your Squarespace subscriptions at any time in your site settings. Before you cancel, review our refund policies.
Canceling a Squarespace domain
Cancel within five days of registration for a full refund.
I can't log in
Regain access to your account with these steps.
Updating your billing credit card
Change your payment method in the Billing panel to continue to pay for your Squarespace subscription.
Can I move my subscription to a different site?
Review your current subscriptions, cancel service on the incorrect site, and then upgrade the correct one.
Canceling a website subscription
Options to deactivate your website subscription.
Canceling a Squarespace trial
Squarespace trial sites expire automatically after 14 days, but you can cancel or delete your trial before it's over.
Resources for Squarespace customers during difficult times
Learn more about the different tools you can use to communicate with your visitors during unexpected situations.
Why did my renewal payment fail?
Learn why you received a billing or payment failure email and the next steps to fix it
My site is past due
Learn how to trigger a new payment attempt when your site is marked “Past Due.”
Free Squarespace domain offer
Claim your free custom domain.
Squarespace student discount
Learn about the discount we offer for current students and faculty members of eligible schools.
Free Google Workspace offer
See if you’re eligible for a free custom email address through Google Workspace for one year.
Extending your website trial
If you need it, you can add extra time to your trial. Learn more in this guide.
Upgrading to paid service
Purchase a website subscription in the Billing panel to launch your site.
Choosing the right Squarespace plan
Select a website, Commerce, or domains package that includes the features you need for your business or project.
I received a suspicious email. Is it from Squarespace?
If you received a suspicious email that looks like it’s from us, don’t click links, download attachments, or reply to it. Report it to our Security team.
VAT and Squarespace billing
Unless you verify that you’re exempt, all payments you make to Squarespace are subject to VAT according to your country’s standard rate.
US sales tax and Squarespace billing
Review the list of cities and states where we collect sales tax on subscriptions.
GST and Squarespace billing
Information on taxes we collect from qualified Australian residents.
Google Workspace pricing, billing, and invoices
Manage payments for your Google Workspace plan.
Canceling your Google Workspace account
Switch to managing your service with Google, or completely cancel it.
Ways to pay for your Squarespace subscription
Review a list of payment methods and currencies you can use to pay for your Squarespace subscriptions.
Updating your billing information
Change your payment method in the Billing panel to continue to pay for your Squarespace subscription.
Troubleshooting Google Workspace
Steps to resolve common Google Workspace connection errors.
Using Google Workspace with Squarespace
Pricing and eligibility information for using Google Workspace to set up custom email.
Album pages in version 7.0
Create a page with audio tracks and customized album art.
Events pages
Add an events page to display a calendar or list of events on your site.
Adding drop-down menus to your navigation with folders
Use a folder to create a drop-down navigation on your site.
Adding products to your store
Create and organize your products on store pages to sell your goods and services online.
Reactivating a site
Learn how to reactivate a cancelled or expired site by entering new billing information.
Squarespace Education Program
Learn about the discount we offer for current students and faculty members of eligible schools.
Using Google Workspace with Squarespace
Pricing and eligibility information for using Google Workspace to set up custom email.
Signing up for Google Workspace
Create a Google Workspace account and set up an email address for your custom domain.
Logging into Google Workspace
Enter your email address and password to access Google Workspace features.
Managing form and newsletter storage
Find the best option for saving visitor data collected from form submissions.
Managing form and newsletter storage
Find the best option for saving visitor data collected from form submissions.
Using Mailchimp with Squarespace
Grow your subscriber list, send newsletters, and sync information from your online store.
Troubleshooting Mailchimp issues
Fix common issues with form submissions sent to Mailchimp.
Logging into Google Workspace
Enter your email address and password to access Google Workspace features.
Adding more Google Workspace users
Learn how to add more email addresses to an existing Google Workspace account.
Resetting a Google Workspace password
Learn how to request a password reset for any Google Workspace user from your Squarespace site.
Adding Google Workspace MX records
If you’re having trouble sending or receiving email in your Google Workspace account, review your MX records.
Troubleshooting Google Workspace domain verification
Steps to resolve common errors that occur when authenticating your Google Workspace domain.
Using Google Workspace with Squarespace
Pricing and eligibility information for using Google Workspace to set up custom email.
Google Workspace pricing, billing, and invoices
Manage payments for your Google Workspace plan.
Canceling your Google Workspace account
Switch to managing your service with Google, or completely cancel it.
Using Zoho Mail with your Squarespace Domain
You can use Zoho Mail with the same Squarespace Domain that you use with your site.
Using Office 365 with your Squarespace Domain
To use Office 365 for custom email with your domain, you'll need to edit records in Advanced DNS Settings.
Building a site header
Style the menu and other elements that appear at the top of every page on your site.
Adding banner images in version 7.0
Many templates create a banner at the top of a page automatically using page thumbnails. Learn more about adding, formatting, and styling a banner image.
Editing footers
Most templates include a footer, which appears at the bottom of your site.
Switching templates in version 7.0
Change your site’s design and structure with a different template.
Switching templates FAQ
Answers to common questions about changing your site's templates.
Hiring a Squarespace Expert
You can hire an independent designer through Squarespace Marketplace.
Choosing the right template
Get advice on picking the right template.
Understanding Squarespace templates
How templates work and how they're developed.
Squarespace Developer Platform FAQ
Learn about Squarespace for developers and how to enable Developer Mode on your site.
Changing fonts
Customize your site’s text style, size, color, and spacing.
Changing colors
Choose a color palette for your site, then apply specific colors to different page sections.
Choosing the right fonts and colors
Use the three basic ideas in this guide to match your site’s design to the ideas and objectives of your content.
Making style changes
Edit global styles to make changes that apply to your whole site, or style individual sections.
Starting over
Review the different ways to start over with your site.
Adding custom code to your site
Enhance your site’s style and appearance using advanced coding skills.
Using the CSS Editor
Apply custom CSS to style fonts, colors, and backgrounds beyond Squarespace's built-in options.
Using Code Injection
Insert custom HTML or scripts in your site's pages.
Adding custom code to your site
Enhance your site’s style and appearance using advanced coding skills.
How will my site appear on mobile devices?
All Squarespace sites adjust on smaller browsers and fit the format of a device, thanks to responsive design and built-in mobile styles.
Formatting your images for display on the web
Tips for styling images to display clearly on any screen size.
Adding and resizing images
Learn what affects an image’s appearance on your site and how to resize it.
Troubleshooting cropping issues
Many images on your site crop automatically to accommodate different browser sizes. This guide reviews how Squarespace crops images and how to minimize it.
How will my site appear on mobile devices?
All Squarespace sites adjust on smaller browsers and fit the format of a device, thanks to responsive design and built-in mobile styles.
Device view
Use Device view to preview how your site will look on a mobile device.
How blocks stack on mobile in the classic editor
Squarespace's responsive design automatically stacks blocks vertically on mobile devices. If they aren't lining up in the right order, you can readjust them.
Preventing visitors from downloading your images, videos, and audio
Review several ways to protect your content and discourage unlawful copying.
Adding videos to your site
Upload and embed videos on your pages to engage with your visitors.
Gallery pages in version 7.0
Learn how to add a new Gallery Page for images and videos.
Adding banner images in version 7.0
Learn how to add an image that displays near the top of the page.
Adding site-wide background images in version 7.0
Learn how to add an image that displays behind your site content.
Formatting your images for display on the web
Tips for styling images to display clearly on any screen size.
Video Series: All About Images
Watch videos on what to consider when adding images to your site, including formatting guidelines.
Video Series: All About Images
Watch videos on what to consider when adding images to your site, including formatting guidelines.
Adding and resizing images
Include images on your site and edit them to fit your pages.
Formatting your images for display on the web
Tips for styling images to display clearly on any screen size.
Stock image best practices
Copyright information, crediting artists, and other things you should know when using stock images.
Unsplash and Squarespace
Add free stock images to your site.
Getty Images and Squarespace
Learn about licensing editorial and stock photography with Getty Images.
Video blocks
Add an externally hosted video to your site.
Formatting your images for display on the web
Tips for styling images to display clearly on any screen size.
Using focal points to center images
Learn how to set the focus of an image and control where the image is centered.
Troubleshooting cropping issues
Many images on your site crop automatically to accommodate different browser sizes. This guide reviews how Squarespace crops images and how to minimize it.
Image galleries on Squarespace
To display a set of images in a single, cohesive layout, use one of Squarespace's gallery options.
Squarespace and SSL
Important information about SSL and steps to edit SSL settings to meet your security needs.
Domains basics
Resources to help you connect and manage your domain with Squarespace.
Connecting a domain to your Squarespace site
Map your third-party domain to your site, but keep it registered with the original provider.
Transferring vs. connecting domains
Decide if you should move or connect a third-party domain.
Why domain updates take up to 72 hours
When you connect a custom domain to your site, the DNS changes can take anywhere between 24 and 72 hours to start working properly. The exact timing depends on many factors and isn't something Squarespace can control or expedite.
Troubleshooting domain connections
If your domain still isn't working after 72 hours, review your domain account settings for any incorrect records.
Requesting third-party domain help
Use our sample messages to contact your domain provider for support.
Squarespace domains overview
Buy and register a domain name for your site.
Registering Squarespace domains
You can register domain names through Squarespace on any trial or paid Squarespace plan. Learn how to find and register a custom domain.
Starting with a new domain and parking page
If you're not ready to build a full site, you can register a Squarespace domain and link it to a parking page.
Adding a site logo
Display a logo that's unique to your brand in your site header.
Adding a favicon or browser icon
Represent your brand with a custom favicon.
Squarespace Logo
Learn how to use Squarespace Logo, our free logo maker.
Squarespace domain renewals and expiration
Information about the renewal billing cycle and what happens if your payment fails.
Reactivating an expired Squarespace domain
Learn how to update your Billing settings to reactivate an expired Squarespace domain.
Understanding SSL certificates
Important information about SSL and steps to edit SSL settings to meet your security needs.
Nameserver Connect vs. DNS Connect for domain connections
There are two ways to connect a third-party domain to Squarespace. We recommend our new option, Nameserver Connect, if it's available to you. However, you may need to use DNS Connect in specific situations. This guide explains the differences between these options.
Renaming a Squarespace domain
You can change your new Squarespace domain name within five days of registration.
Canceling a Squarespace domain
Disable or cancel a Squarespace domain that you no longer need.
What to do with your domain if you cancel your website
If you’re canceling your Squarespace website, you can take your domain with you or cancel it separately.
Moving a domain to another Squarespace site
Learn how to move a custom domain from one Squarespace site to another from your Domains panel.
Maintaining your online presence after changing your domain
Tips for preserving your SEO and social media presence when switching to a new domain.
Moving domains overview
Change where your custom domain leads visitors by forwarding, pointing, or moving the domain.
Transferring a Google domain to Squarespace
Learn how to transfer a Google domain to your Squarespace site.
Transferring a Hover domain to Squarespace
Learn how to transfer a Hover domain to your Squarespace site.
Transferring a domain to Squarespace
If your domain transfer is still in progress, your current provider may be able to cancel it. Learn more in this guide.
Domain transfers FAQ
Review why your transfer may have failed and how to restart it.
Transferring a domain to Squarespace
Learn what happens if your transfer fails, plus options for your next steps.
Transferring a Namecheap domain to Squarespace
Learn how to transfer a Namecheap domain to your Squarespace site.
Domain transfer timing
Domain transfers can take up to 15 days to complete. This guide explains why and includes steps you can take to potentially speed up the process.
Domain transfers FAQ
Review common questions about transferring a domain to Squarespace, including how long transfer take and why some transfers fail.
Transferring a GoDaddy domain to Squarespace
Learn how to transfer a GoDaddy domain to your Squarespace site.
Transferring a 1&1 IONOS domain to Squarespace
Learn how to transfer a 1&1 domain to your Squarespace site.
Transferring a domain away from Squarespace
Learn how to transfer a Squarespace domain to another provider.
Transferring a domain to Squarespace
Move a domain from a third-party provider, like GoDaddy or Google Domains.
Domain transfers FAQ
Review common questions about transferring a domain to Squarespace.
Getting started with Video Studio
Download Squarespace Video Studio on your iOS device to create professional- quality videos for your site.
Video Studio project steps and sections
The features that make up the video creation process.
Video Studio best practices
Recommendations to create authentic, quality video content.
Squarespace Blog App
Use the Blog App for iOS or Android to write, edit, and manage blog posts from a mobile device.
Squarespace Start App
The Start App would let you create and edit a one-page website using your mobile device. The Start App is discontinued and can no longer be installed.
Squarespace app
Use the Squarespace app to edit your site from an iPhone or Android device.
Using Google Analytics with Squarespace
Install a tracking ID on your site to gather and analyze traffic data.
Increasing your sites visibility to search engines
Tips to make your site more discoverable in search results.
SEO checklist
Helpful recommendations that will optimize your site for search engines.
Adding SEO descriptions
Tips for writing effective meta descriptions to help improve your site’s ranking.
Sharing content on social media
Learn how to push new site content to social media profiles automatically.
How content displays in social posts
Squarespace helps social networks like Facebook and Twitter pull relevant images for links based on where the link comes from. Learn more about these rules and where to add images for social sharing.
Sharing URLs from your site
Find the best page URL for sharing your content, which is different from the URL you see while logged in.
Understanding social sharing with Squarespace
Connect with a wider audience and increase your site’s reach with Squarespace’s social sharing tools and integrations.
Squarespace Circle FAQ
Adding social icons
Enable visitors to find and follow your social pages.
Social links block
Learn how to use the Social Links Block to display icons for connected social accounts if your template doesn’t show them by default.
Squarespace Note App for Android
Use the Note App to capture thoughts on your Android device and send them to your email, your Squarespace Blog Page, or other connected services.
Squarespace Note App for iOS
Use the Note App to capture thoughts on your iOS device and send them to your email, your Squarespace Blog Page, or other connected services.
Squarespace analytics
Learn which analytics panels you have access to and review definitions for common terms.
Squarespace Portfolio App
Use the Portfolio App for iOS to display and browse your site’s galleries on a mobile device.
Why does Squarespace Analytics data differ from Google Analytics?
There will always be variations between analytics platforms based on how that platform is built to calculate results.
This FAQ guide covers key differences, including:
● Google Analytics counts activity for users that are logged in.
● We use different measures to filter non-human traffic.
● Google claims that some data may be an estimate based on a sample.
● For the Visits metric, there's a difference in how we handle the midnight boundary.
What Squarespace does for SEO
Built-in features that can improve your site’s position in search engine results.
Increasing your site's visibility to search engines
Tips to make your site more discoverable in search results.
Maintaining your SEO ranking after moving or redesigning your site
Follow our best practices for optimizing your site’s SEO and reducing the effect of migrating to a new platform.
SEO checklist
Helpful recommendations that will optimize your site for search engines.
Why doesn't my site appear in Google searches?
Review common causes for a site not appearing in searches and review the steps you can take to resolve them.
The wrong information is displaying in Google search results
Learn how to request a re-index of your site to help display the most recently updated content.
Squarespace Circle FAQ
Squarespace Circle FAQ
Squarespace Circle FAQ
Squarespace Circle FAQ
Create a promotional pop-up
Trigger a new subscribers form, share a discount, or make an announcement that appears when a visitor loads your site.
Creating a promotional pop-up
Trigger a new subscribers form, share a discount, or make an announcement that appears when a visitor loads your site.
Squarespace analytics
Learn which analytics panels you have access to and review definitions for common terms.
Traffic analytics
Measure your site's traffic and engagement.
Traffic sources analytics
Use the Traffic sources panel to see where visitors are coming from and which referrers are the most valuable to your site or online store.
Sales analytics
Review the dashboard in the Sales panel to see key statistics like store revenue, order volume, and conversion.
Purchase funnel analytics
Use the Purchase funnel panel to see a report on your store’s sales funnel and how each stage of the funnel converts.
Abandoned cart analytics
Use the Abandoned cart panel to track cart abandonment trends and measure the success of your Abandoned Cart emails.
Accessing your Squarespace-managed domain's DNS settings
Learn how to view and edit advanced records for your Squarespace domain.
Adding custom DNS records to your Squarespace-managed domain
Learn how to add an SRV record, which helps your domain connect to email or other services.
Moving domains overview
Change where your custom domain leads visitors by forwarding, pointing, or moving the domain.
Preventing form and newsletter block spam
Learn how to add ReCAPTCHA or double-opt in to your forms to reduce spammy messages.
Changing site ownership
Transfer site ownership or get set up as the new site owner.
I received a suspicious email. Is it from Squarespace?
If you received a suspicious email that looks like it’s from us, don’t click links, download attachments, or reply to it. Learn how to report it.
Reporting vulnerabilities
Review our guidelines and submission criteria before reporting a vulnerability.
Security tips for protecting your account
Best practices to keep your account and site secure.
Getting started with Squarespace Email Campaigns
A high-level look at how to create, send, and track the performance of your emails.
Email Campaigns FAQ
Review common questions about using Email Campaigns.
Changing your account email address
Follow these steps to recover your email address.
I can’t log in
Regain access to your account with these steps.
Squarespace permissions explained
Enable contributors to edit your site, update billing, and more.
Inviting a contributor
Add team members to your account who can help create and edit content on your site.
Removing another contributor from your site
Remove a contributor who no longer works with you.
Resetting your Squarespace password
Follow the steps in this guide to reset your password.
Deleting your site and its content
You can delete your site after cancelling your subscription, or when you trial expires.
Deleting your account
Follow these steps to permanently delete your Squarespace account and all sites linked to it.
Canceling a Squarespace website trial
Follow these steps to cancel the trial version of Squarespace.
Canceling a website subscription
Options to deactivate your website subscription.
Changing site ownership
Transfer site ownership to a contributor.
Inviting a contributor
Invite a contributor to help you design and manage your site.
Protect your account with two-factor authentication
Learn how to enable and log in with two-factor authentication.
I can't log in
Regain access to your account with these steps.
Permanently deleting your account
On request, we can permanently delete your data. First, follow the steps in this guide, including deleting all active subscriptions. At the end, send an e-mail to privacy@squarespace.com with the subject Deleting my account.
The cookies Squarespace uses
We use cookies to help your site run effectively and provide the best experience for your visitors. In this guide, we describe the cookies we place on your visitors’ browsers.
GDPR and Squarespace
GDPR regulates the way in which individuals and organizations can collect, use and store personal data. This guide illustrates how the GDPR affects you as a Squarespace customer.
Where does Squarespace store my data?
We store your data in multiple Tier III data centers across the United States. Visit this guide to learn more.
I received a suspicious email. Is it from Squarespace?
If you received a suspicious email that looks like it’s from us, don’t click links, download attachments, or reply to it. Report it to our Security team.
Preventing Form and Newsletter Block spam
If you receive spam from your site forms, try activating Google reCAPTCHA or adding dual membership.
I see an unexpected charge from Squarespace
Website, Domain, and Google Workspace subscriptions renew automatically unless they’re cancelled. You can cancel unwanted subscriptions, request a refund, or contact us if you believe the charge is fraudulent.
Commerce FAQ
Contact your payment processor directly about disputes related to your Squarespace store.
Report abuse or policy violations
Report abuse and violations of our Acceptable Use Policy to abuse@squarespace.com. Report potential Copyright Policy violations to copyright@squarespace.com.
I can't log in
If you have trouble logging into your site, follow this guide to troubleshoot.
Terms of Service
Read our Terms of Service, Privacy Policy, Acceptable Use Policy, Copyright Policy, Data Processing Addendum, and other terms.
Report term violations
You can report abuse and violations of our Acceptable Use Policy to abuse@squarespace.com.
You can report potential Copyright Policy violations to copyright@squarespace.com.
Sharing policies and terms on your site
If appropriate for your business, we recommend posting your policies in a clear, accessible location on your site. This guide offers several options posting your policies.
Is my site down?
If your site isn’t loading, check status.squarespace.com to see if it’s a system-wide problem. Use this guide to troubleshoot other issues.
Is my site down?
If your site isn’t loading, check status.squarespace.com to see if it’s a system-wide problem. Use this guide to troubleshoot other issues.
My site is loading slowly
Use a supported browser, test custom code, and keep your pages under 5 MB. Use this guide to troubleshoot common issues with site speed.
Troubleshooting SSL
Fix security warnings or SSL certificate errors.
Common error messages in Squarespace
Find the error and follow the relevant steps to resolve the issue.
Tracking email campaign analytics
Use our built-in analytics tools to see how your email campaigns are performing.
Email Campaigns subscriber verification
Newsletter Blocks and promotional pop-up subscriptions require verification by email and/or Google reCAPTCHA.
Avoiding spam filters
Tips to ensure your emails are delivered directly to your recipients’ inboxes.
Getting started with Member Areas
Enable Member Areas on your site to require subscriptions for your content.
Member Areas pricing, billing, and invoices
Important information about paying for and managing your Member Areas subscription.
Changing your Member Areas billing plan
Review your options for changing the pricing plan and billing cycle for your Member Areas subscription.
Member sites
Set up member areas and create pages that only visitors with a membership can access.
Member sign up blocks
Use Member sign up blocks to promote member areas on public pages in your site.
Customizing the Member Areas experience
Edit the member homepage, navigation, checkout, and more.
Managing individual members
Learn the basics of managing your members, including how to view member profiles, issue membership refunds, and track member activity with Squarespace Analytics.
How members access their Customer Account
Learn how your members create and manage their own Customer Accounts on your site.
Using the Acuity Scheduling Admin mobile app
Book and manage appointments and update Acuity settings through a mobile app.
How clients use the Acuity Scheduling Client mobile app
Learn how clients can use a mobile app to quickly book with you on the go.
Getting started with Acuity Scheduling
Get the basics set up to start booking appointments now.
Creating and editing appointment types
Create the services you want to offer your clients.
Managing availability and calendars
Decide when you’re available for appointments and create multiple calendars.
Connecting video conferencing to Acuity
Link Acuity to Zoom, Google Meet, or GoToMeeting.
Syncing appointments with third-party calendars
Connect Acuity to outside calendars such as Google Calendar, iCloud, and Outlook.
Using custom conversion tracking with Acuity
Implement custom conversion tracking to understand how potential clients are using your scheduler.
Acuity pricing, billing, and invoices
Review available Acuity plans and upgrade from a free trial.
Changing your Acuity Scheduling billing plan
Change plan levels or if you’re billed monthly or annually.
Cancelling your Acuity subscription
Cancel Acuity immediately, or disable auto-renew to end your Acuity subscription at the end of your billing cycle.
Paywalls and pricing plans
Monetize your blog using a paywall and pricing plans.
Blogging with Squarespace
Build and style your blog page, then set up a paywall to sell access to your posts.
Accepting Afterpay or Clearpay
Enable a buy-now-pay-later service.
Choosing the right shipping options
Compare the different shipping options in Squarespace.
Carrier calculated shipping
Automatically calculate shipping costs through USPS.
Supported countries and currencies for Squarespace Commerce
Learn where in the world you can sell products on Squarespace.
Changing your store's currency
Learn how to change your store's currency.
Adding products to your store
Add a store page and sell digital, physical, and service products.
Styling store pages
Customize your store page design.
Donation blocks
Accept one-time donations to your organization.
Managing donations
Manage donors and review donations.
Transaction fees
Review the transaction fees for Commerce orders, donations, and Member Area membership sales.
Squarespace API Keys
Build integrations using Squarespace APIs.
Squarespace extensions
Connect third-party tools to your site.
Selling gift cards
Offer gift cards.
Gift cards FAQ
Review common questions about selling gift cards.
Collecting VAT or GST
Enable tax-inclusive pricing and customize your invoices.
Setting up manual tax rates in Squarespace Commerce
Add tax rates individually in areas where you do business.
Importing products from a .csv
Import, bulk-edit, and move products between sites.
Importing products from Etsy, Shopify, and Big Cartel
Import your Shopify, Etsy, or Big Cartel inventory to Squarespace.
Adding products to your store
Add a store page and sell digital, physical, and service products.
Fulfilling orders
Mark an order as fulfilled and add a tracking number.
Managing inventory
Review and edit all your products.
Buy and print shipping labels
Buy and print shipping labels through Squarespace.
Customer email notifications
Customize the automated emails customers receive when they buy your products.
Managing customers
Review and manage your customer list.
The Profiles panel
Review customers, subscribers, members, and donors.
Accepting PayPal
Add PayPal as a payment option in your store.
PayPal FAQ
Review common questions about using PayPal with Squarespace.
Transaction fees
Review the transaction fees for Commerce orders, donations, and Member Area membership sales.
Choosing the right shipping options
Compare the different shipping options in Squarespace.
Local pickup
Add the option for customers to collect their orders at your store.
Selling in person with Squarespace point of sale
Sell products in person using the Squarespace App and a supported Square reader.
Choosing the right shipping options
Compare the different shipping options in Squarespace.
Setting up shipping rates
Create flat rate, weight-dependent, and carrier calculated shipping options.
Free shipping
Offer free shipping options with $0 shipping rates or free shipping promotions.
Product reviews
Collect and display reviews for your products.
Importing product reviews from Etsy
Create business listings for your physical location on Google and other services.
Managing business listings online
Optimize your site for search engines.
Choosing the right shipping options
Compare the different shipping options in Squarespace.
Adding a delivery option
Add a local delivery option.
Shipping and fulfillment extensions
Connect your store to a fulfillment service.
Flat rate shipping
Charge a flat rate for shipping.
Selling products on Facebook and Instagram
Sell products directly from Facebook and Instagram posts.
Adding Pinterest Save buttons
Add the option to share your site content on Pinterest.
Accepting credit cards with Stripe
Accept credit cards, debit cards, and Apple Pay through Stripe.
Stripe FAQ
Review common questions about using Stripe with Squarespace.
Transaction fees
Review the transaction fees for Commerce orders, donations, and Member Area membership sales.
Subscription products
Sell subscription products to charge customers on a recurring basis.
Switching to Squarespace Subscriptions from Moonclerk or PayWhirl
Switch to Squarespace's built-in tools for selling subscriptions.
Setting up automatic tax rates in the US
Calculate sales tax automatically through TaxJar.
Setting up manual tax rates in Squarespace Commerce
Add tax rates individually in areas where you do business.
Collecting VAT or GST
Enable tax-inclusive pricing and customize your invoices.
Using TaxJar with Squarespace
Streamline your sales tax filing, reporting, and tax calculation at checkout.
Running test orders
Place a test order to preview your customers' checkout experience.
Project management
Creating and managing invoices
Project management
Managing form submissions and client profiles
Project management
Projects
Getting started with Digital Products
Enable Member Areas on your site to require subscriptions for your content.
Digital Product pricing, billing, and invoices
Important information about paying for and managing your Member Areas subscription.
Changing your digital product billing plan
Review your options for changing the pricing and billing cycle for your member areas subscription.
Member sites
Set up member areas and create pages that only visitors with a membership can access.
Digital product blocks
Use Digital product blocks to sell your course pages, member sites, and video on demand.
Customizing the Member sites experience
Edit the member homepage, navigation, checkout, and more.
Managing individual members
Learn the basics of managing your members, including how to view member profiles, issue membership refunds, and track...
How members access their customer account
Learn how your members create and manage their own Customer Accounts on your site.
Paywalls and Pricing plans
Set prices for access to your gated content.
About the Google domains migration to Squarespace
Answers to common questions about the transition of your Google domain to Squarespace.
About the Google domains migration to Squarespace
Answers to common questions about the transition of your Google domain to Squarespace.
Adding videos to your site
Upload and embed videos on your pages to engage with your visitors.
Videos pages
Create a one-page video library.
Course pages
Create a series of guided lessons to offer visitors seeking your expertise.
Digital Products pricing, billing, and invoices
Important information about digital product billing plans, transaction fees, and video storage limits.
Changing your digital products billing plan
Review your options for changing your digital product billing plan.
Is my site down?
Steps you can take if your site isn't appearing.
Troubleshooting Google Workspace
Steps to resolve common Google Workspace connection errors.