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Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
Regain access to your account
If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a (Google) G Suite account, contact us here.
Email address where we can contact you.
What situation led to the trouble accessing your account?
URLs of any websites connected to the account. Enter as many domains as possible.
If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.
Use this form to submit a request about exemption from sales tax collected for Squarespace payments.
Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.
If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.
Quick video tutorials with tips and tricks for getting the most out of Squarespace. These walkthroughs are perfect for visual learners who would rather watch a video than read a manual.
Squarespace believes in empowering individuals to build their brand online. Our Workshops are an extension of this belief, providing in-person support to our community of users. Come with a DIY mindset; our experienced team members will be here to help you work with our creative tools and prepare you to approach challenges with confidence.