Recovering your account by text message

Receive a text message with your account email address if you forget your login information.

Last updated April 17, 2023

You can add a phone number to your account to recover the email address you use to log into your Squarespace site.

If you forgot your account email address but haven't added a phone number to your account already, visit Recovering your account email address

Add a phone number

You can recover your account by text message if your phone number is from one of the following countries:

  • United States
  • Australia
  • Canada
  • Ireland
  • United Kingdom

To recover your account by text message, you first need to add a phone number:

  1. Open the Account & Security settings in your account dashboard.
  2. Click Account recovery, then click Set up.
  3. If your account is unverified, you need to verify your account email address before you can receive text messages. In the alert that appears, click Send email, then locate the email in your inbox and click Verify now.
  4. Select your country from the Country drop-down menu, then enter your phone number.
  5. Click Send Code. You’ll receive a text with a six-digit code. If you don’t receive a text message, click Resend code.
  6. Enter the six-digit verification code, then click Confirm.

If you use two-factor authentication for your account, the phone number you use for it will auto-fill here. You can keep it the same or update it, but if you enter a new phone number for account recovery, your two-factor authentication phone number will also update to the new number.

Recover your email by text message

To recover your email address by text message if you added a number to your account:

  1. On the Squarespace login page, click Can’t Log In?, then click Forgot the Email Address?
  2. Check Phone Number and enter your phone number.
  3. Click Send Text. Standard SMS rates apply.
  4. If the phone number is associated with an account, you’ll receive a text message with the account's email address.

Change your account phone number

Each Squarespace account can have one phone number associated with it at a time. To change your account phone number:

  1. Open the Account & Security settings in your account dashboard.
  2. Click Account recovery, then click Phone number.
  3. Log in to verify your account.
  4. Select your country from the Country drop-down menu, then enter a different phone number.
  5. Click Send Code. You’ll receive a text with a six-digit code. If you don’t receive a text message, click Resend code.
  6. Enter the six-digit verification code then click Confirm.

Disable text message account recovery

To disable text message account recovery:

  1. Open the Account & Security settings in your account dashboard.
  2. Click Account Recovery.
  3. Click Turn Off, then log in to verify your account.
  4. Click Turn Off to confirm.
Footer Image
  • Get help from our community

  • Get help from our community on advanced customizations.

  • Hire a Squarespace Expert

  • Stand out online with the help of an experienced designer or developer.

Recovering your account by text message