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Recovering your account by text message

You can add a phone number to your account to recover the email address you use to log into your Squarespace site.

If you forgot your account email address but haven't added a phone number to your account already, visit Changing or recovering your account email address

Add a phone number

You can set recover your account by text message if your phone number is from one of the following countries:

  • United States
  • Australia
  • Canada
  • Ireland
  • United Kingdom

To add your phone number for recovering your account by text message:

  1. Go to your Account & Security settings in your Account Dashboard.
  2. Click Account Recovery, then click Set Up.
  3. Log in to verify your account.
  4. Select a country code, and add your phone number.
  5. Click Send Verification Code.
  6. Enter the six-digit verification code we text you, and click Submit.

If you use two-factor authentication for your account, the phone number you use for it will auto-fill here. You can keep it the same or update it, but updating it will change it for your two-factor authentication too.

Recover your email by text message

To recover your email address by text message if you added a number number to your account:

  1. On the Squarespace login page, click Can’t Log In, then click Forgot the Email Address.
  2. Select Phone Number, and enter your phone number.
  3. Click Send Text. Standard SMS rates apply.
  4. If the phone number is associated with an account, you’ll receive a text message with the account email address.

Change your account phone number

Each Squarespace account can have one phone number associated with it at a time. To change your account phone number:

  1. Go to your Account & Security settings in your Account Dashboard.
  2. Click Account Recovery, then click Phone Number.
  3. Log in to verify your account.
  4. Change the phone number.
  5. Click Send Verification Code.
  6. Enter the six-digit verification code we text you, and click Submit.

Disable Text Message Account Recovery

To disable Text Message Account Recovery:

  1. Go to your Account & Security settings in your Account Dashboard.
  2. Click Account Recovery.
  3. Click Turn Off, then log in to verify your account.
  4. Click Turn Off to confirm.
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Recovering your account by text message