How to request a refund for a SEPA-purchased subscription.

You can cancel your Squarespace subscription at any time. Before you cancel, review our SEPA refund policies in this guide.

Requesting a SEPA refund 

You need to contact your bank directly to request refunds for subscriptions purchased using SEPA. For the first eight weeks after ‌your subscription payment, you can request a refund from your bank with no questions asked.

Note: It’s not possible for Squarespace to issue manual or automatic refunds for SEPA direct debit payments.

Before contacting your bank, cancel the subscriptions you don’t want. If you request a refund from your bank for a subscription that’s still active, we’ll automatically cancel the subscription when your bank issues the refund. For help with a refund for a subscription you’d like to remain active, contact us.

When requesting a refund, your bank may ask for the following information:

• Squarespace's SEPA creditor ID: IE48ZZZ362530
• Squarespace's SEPA creditor name: SQUARESPACE IRELAND LIMITED