Troubleshoot issues that affect your ability to make changes to your site.

If you're having trouble editing your site, follow the troubleshooting suggestions in this guide.

Tip: If you're new to Squarespace, visit the Getting Started video series and The Pages panel to learn the basics of site editing.

Step 1 - Check status.squarespace.com

If you can't edit your site, it could be related to a system-wide issue we're fixing. Follow our Status page and @SquarespaceHelp to stay updated about any downtime. While we strive for 100% uptime and availability, we sometimes experience outages. When this happens, we're quick to respond and do everything we can to restore service.

If all Squarespace services are operational, check your site for the issues below.

Step 2 - Visit your site in Incognito/Private mode

All our supported browsers offer a Private Browsing or Incognito mode. Using this mode to view your site automatically logs you out and often disables browser extensions. Knowing you can log in and edit your site in Incognito/Private mode can be helpful as you use the following steps to find and correct the issue.

Step 3 - Check your browser for issues

The browser you're using can affect how Squarespace loads and functions. To avoid browser issues, check to ensure:

• You're using a supported browser.
• Your browser is up to date.
• Cookies are enabled. Blocking cookies may limit your ability to edit your site.
• JavaScript is enabled. Blocking JavaScript interferes with our editing tools.

If none of these issues apply, use these browser troubleshooting steps. If you're still having trouble, follow the next step.

Step 4 - Disable browser extensions

Browser extensions can interfere with our editing tools. If you're using extensions or add-ons, try temporarily disabling them, then try editing your site again. If you can edit your site now, that means the extensions are the culprit.

If you can avoid using browser extensions entirely, that will prevent future editing issues. You can also log in using a private or incognito window or use a different supported browser to edit your site.

Step 5 - Are you on a mobile device?

If you're experiencing issues editing on a mobile browser, this may be because some editing functions require a computer. For more information, visit Editing your site on mobile devices

Tip: You can use the Squarespace app to manage certain parts of your site.

Step 6 - Check if you're logged in

Site editing only works when you're logged in, and our system doesn't always keep you logged in for multiple sessions.

To check if you're logged in:

1. Visit your site.
2. Press Esc on your keyboard. Then:

• If the login page appears, you're logged out. Log in. If you're having trouble, follow our troubleshooting steps.
• If nothing happens, you're logged out. Log in. If you're having trouble, follow our troubleshooting steps.
• If the Home menu appears or collapses, you're logged in.

Step 7 - Check for multiple sites

It's possible to accidentally create a new trial or site without realizing it. Checking for multiple sites in your Squarespace acccount ensures you're logged into the correct one. In the Home menu, scroll down and click your profile picture or initials. Then click the preview image of the site you need.

For more help, visit Managing multiple sites.

Step 8 - Check if your site expired

If you can log in but can’t access any of your site content, the site might be expired. Expired sites can't be edited until they're reactivated. To check if your site expired:

• Visit your site’s URL. If your site expired and you're not logged in, you’ll see a “Website Expired” message. Click Owner Login to log in and reactivate your site.
• Log in. If a Subscribe button displays at the bottom of the window, your site is expired, so you can't access any editing tools. Click that Subscribe button to reactivate your site.

Step 9 - Check if you have editing permissions

If you can view content and the Home menu but can’t edit or add site pages, you might not have editing permissions. In some cases, you can edit existing pages but can't add new pages.

To request more permissions, contact the site owner or someone with Administrator permissions on your site.

Step 10 - Collapse the preview

If you’re logged into your site, but you can’t see your Pages menu, you may need to collapse your site preview. You can do this by clicking the hide arrow in the top-left corner of the preview.

After your preview is collapsed, use the Pages panel to add or edit content. Hover over a page and use the Edit annotations to add or edit blocks.

Step 11 - Remove custom code

Custom code modifications can interfere with site editing. If you followed all steps above and still can't edit your site, your site might have custom code that's blocking our site editors.

To troubleshoot, try disabling custom code. This disables injected code while you're logged into your site, but won’t affect how your site appears to visitors.

If that doesn't resolve the issue, temporarily remove the code altogether:

1. Find the code. It could be in a code block on a page, Code Injection, or the CSS Editor.
2. Copy and paste the code into a safe place outside of Squarespace, like a plain text editor.
3. Remove the code and save.
4. Refresh the page.
5. Try to edit the page again. If you can successfully edit, there’s a good chance that the code is the issue.

For more on using custom code with Squarespace, visit Adding custom code to your site

Contact us for help

If you’ve reviewed all the options in this guide and you still can’t edit your site, contact us. Let us know which steps you already tried so we can help you most effectively.