Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

How do I contact Squarespace Customer Support?

If you can't find what you're looking for in our guides, contact us here. Our normal hours are: 

Email - 24 hours a day, 7 days a week

Live chat

  • Monday: 4AM to 6PM EDT
  • Tuesday: 8AM to 6PM EDT
  • Wednesday: 8AM to 6PM EDT
  • Thursday: 8AM to 6PM EDT
  • Friday-Sunday: Closed
Tip: Live chat hours may change periodically based on demand as we work through a record number of requests in response to COVID-19.  We appreciate your flexibility. 

For tips on expanding your online presence and adapting your site when you can't connect to customers in person, visit our guide COVID-19 resources

More ways to get 24/7 support

When you contact us, you’ll always talk to real, friendly humans. Normally, the Squarespace Customer Support team works from our headquarters in New York, Portland, and Dublin. Currently, the team is working from home, and as always, ready to help. 

If you're looking for phone support, note that we limit our support to online communication. To learn more, visit Why we don't offer phone support.

Contact Squarespace

To start an email or live chat, visit our Contact page, choose a topic that best fits your question, and follow the prompts to send us your message.

Tips for contacting us

Chat

  • Live chat isn't available on mobile devices.
  • Ensure that you're using the latest version of your browser and that JavaScript is enabled.
  • To save a record of your live chat conversation, click ... in the bottom-right corner of the chat window, and then click Email transcript.

Email

  • Being specific really helps. The more details you include about the page, URL, or location you have questions about, the better we can understand what you want to achieve.
  • Visuals help too. Feel free to upload screenshots or files that can help us see what you're seeing. We can’t see embedded images, so attach them rather than dragging them into the body of the email.
  • You can reply to our responses directly from our email response.
  • If you have new questions, we recommend creating a new ticket so each question can be handled within its own email thread. This makes referencing these messages faster in the future.

The Squarespace Support Assistant

When viewing our Help Center, you may see a chat bubble in the bottom-right corner. This is our chatbot, the Squarespace Support Assistant.

If the Squarespace Support Assistant can't answer your questions, request to speak to a human instead. This will give you the option to start a live chat or email a member of our Customer Support team. 

Topics outside the scope of our support

Before contacting us, note that we can't provide support for the following topics:

Why we ask for ownership verification

For security, sometimes we'll ask you to verify that you're the Site Owner or an Administrator. For example, we may ask you to verify account ownership by emailing us from the specific email address on file for the site. We request this information to help protect your privacy and information. To learn more, visit Verifying your account ownership.

Review your messages

The My Activities tab of this site is helpful for managing all of your email conversations with us in one place, checking the status of your cases, and replying directly.

To view your email messages from Customer Support in My Activities:

  1. In the top-right corner of this site (support.squarespace.com), click Login. If you already see your name in the top-right corner, skip to Step 3.
  2. Log in using the same credentials you use to log into your site.
  3. Click the drop-down menu under your name in the top-right corner.
  4. Select My Activities.

Troubleshooting

I'm having trouble using the contact form

The contact form isn't supported in Microsoft Edge. If you're using Microsoft Edge, questions might not go through. Please use a different browser, like Google Chrome or Firefox.

I don't see past tickets in My Activities

Only emails are saved to My Activities. If you requested a chat transcript, check your email inbox, as these are sent to you directly and won't display in My Activities. 

I can't reply to emails from Squarespace

Some Squarespace emails come from an address that can’t receive inbound messages, so you can't respond to those directly. However, we’re always happy to help. If you have a question, contact us here or reply directly to an open email ticket. 

FAQ

Can I check the status of an outage?

Yes. You can see outage updates on our status page, and Twitter.

Can I check the status of a feature request?

While all feature requests are considered, we don’t send product updates related to specific requests. To stay updated on what’s new in Squarespace, subscribe to Website Product Updates.

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How do I contact Squarespace Customer Support?