Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
How do I contact Squarespace Customer Care?

You can contact us 24 hours a day, seven days a week. Squarespace Customer Care is available during these hours:

  • Email - 24/7
  • Live chat - 4am to 8pm Eastern Time, Monday through Friday
  • @SquarespaceHelp on Twitter - 24/7

When you contact us, you’ll always talk to real, friendly humans. All Customer Care Advisors work from our headquarters in New York, Portland, and Dublin.

Topics outside the scope of our support

Before contacting us, note that we can't provide support for the following topics:

Contact Squarespace

To start an email or live chat with Squarespace:

  1. Go to our Contact page.
  2. If prompted, log into your Squarespace account.
  3. Select topics from the drop-down menus that best describe your question. This helps us direct you to the help you need.
  4. If the suggested guides don't answer your question, click Email or Live Chat.
  5. Follow the prompts on your screen to compose your email or start your live chat.

If you're looking for phone support, note that we limit our support to online communication. Learn more in this guide.

Tips for contacting us

Chat

  • Live chat isn't available on mobile devices.
  • Ensure that you're using the latest version of your browser and that JavaScript is enabled.
  • To save a record of your live chat conversation, click Options in the open chat window, and then click Email transcript.

Email

  • Being specific really helps. The more details you include about the page, URL, or location you have questions about, the better we can understand what you want to achieve.
  • Visuals help too. Feel free to upload screenshots or files that can help us see what you're seeing. We can’t see embedded images, so attach them rather than dragging them into the body of the email.
  • You can reply to our responses directly from our email response.
  • If you have new questions, we recommend creating a new ticket so each question can be handled within its own email thread. This makes referencing these messages faster in the future.

Why we ask for ownership verification

For security, sometimes we'll ask you to verify that you're the Site Owner or an Administrator. For example, we may ask you to verify account ownership by emailing us from the specific email address on file for the site. We request this information to help protect your privacy and information.

Review your messages

The My Activities tab of this site is helpful for managing all of your email conversations with us in one place, checking the status of your cases, and replying directly.

To view your email messages from Customer Care in My Activities:

  1. In the top-right corner of this site (support.squarespace.com), click Login. If you already see your name in the top-right corner, skip to Step 3.
  2. Log in using the same credentials you use to log into your site.
  3. Click the drop-down menu under your name in the top-right corner.
  4. Select My Activities.

Troubleshooting

I'm having trouble using the contact form

The contact form isn't supported in Microsoft Edge. If you're using Microsoft Edge, questions might not go through. Please use a different browser, like Google Chrome or Firefox.

I don't see past tickets in My Activity

Only chats that were moved to email, or where you requested a transcript, are saved to My Activities.

If you requested a chat transcript and still don’t see it, you might be logged into a different Squarespace account. If you can’t remember, recover your account.

FAQ

Can I check the status of an outage?

Yes. You can see outage updates on our status page, and Twitter.

Can I check the status of a feature request?

While all feature requests are considered, we don’t send product updates related to specific requests. To stay updated on what’s new in Squarespace, subscribe to Website Product Updates.

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How do I contact Squarespace Customer Care?