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I received a suspicious email. Is it from Squarespace?

If you received a suspicious email that looks like it’s from us - or another company claiming to be associated with us - don’t click links or reply to the message. Instead, consider reporting this email to your email provider.

What you received could be a phishing email. "Phishing" is when scammers send emails or text messages attempting to trick you into giving them your personal information. These emails often impersonate trusted companies like Squarespace.

Tip: You might receive spam through your site's Form Blocks. Enable Google reCAPTCHA to make it more difficult for spam bots to contact you. 

How to spot a phishing scam

While scammers adjust their tactics frequently, look out for these classic signs of a phishing or spoof message:

  • Requests for your bank account, username, password, social security number, or identity. Never share this information.
  • A claim that your account is compromised.
  • An unsolicited email with a link to verify your account information.
  • Typos in the From email address. It’s common to see something like customersupport@squareespace.com (typo). 
  • Suspicious links that don’t lead to www.squarespace.com. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter. Links in Squarespace emails preview as email.squarespace.com.
  • Emails that mimic our design.
  • Emails with .html attachments.
Tip: Learn more about phishing emails at OnGuard Online.

Scam phone calls

While it's common for phishing scams to arrive via email or text message, be aware of unsolicited phone calls that request private information. Squarespace won’t contact you over the phone.

Official Squarespace email addresses

If you're not sure if an email address belongs to Squarespace, compare it to this list of official email addresses: 

  • customercare@squarespace.com (Customer Care)
  • no-reply@squarespace.com or noreply@squarespace.com (Email notifications from your site)
  • no-reply@squarespace.info (Form Block submissions from your site)
  • messaging-bounce@opensrs.org (Squarespace Domains)
  • research@squarespace.com (Our Research team)
  • services@squarespace.com (Squarespace 5 billing notifications)

Information Squarespace might request

Squarespace might ask for information to verify your account if you contact us, like the last four digits of your credit card. In certain cases, we may ask for a copy of a government-issued ID, but only during an interaction with our Customer Care team.

Information Squarespace will never request

  • Your full credit card number
  • Your bank account or routing number
  • Your password
  • Your social security number

You should never share this information unless it’s with a known and trustworthy party.

What to do if you received a suspicious email

  1. Don’t click any links or images.
  2. Don’t reply.
  3. Report the email to Squarespace.
  4. Consider reporting the message to your email provider. (Instructions: Gmail, Outlook, Yahoo!, AOL)
  5. Delete it.

How to report a phishing email to Squarespace

  1. Forward the entire email to reportphishing@squarespace.com, including the email header, which helps us investigate where it came from.
  2. If you clicked a link in an email that brought you to a suspicious site, please also report its URL.
  3. Delete the email from your inbox after reporting it.

What to do if you clicked a link or provided sensitive information

  • Change your password for any potentially affected accounts, such as Squarespace or Stripe.
  • If you’re concerned that a particular account has been compromised, visit the official website for that account (go to the URL directly in your browser, not through the email) and contact their support team.
  • Check your bank statements frequently for unauthorized transactions.
  • Report the message to your email provider. (Instructions: Gmail, Outlook, Yahoo!, AOL)

General Internet safety tips

To learn more about protecting your Squarespace account and personal information, Visit Security tips for protecting your account.

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I received a suspicious email. Is it from Squarespace?