If you received a suspicious email that looks like it’s from us - or a company claiming to be associated with us - don’t click links, download attachments, or reply to the message. Report it to our Security team by forwarding the entire email to email@example.com. Include the email header and subject line, which helps us investigate where it came from and take action to stop it from spreading to other customers.
What you received could be a phishing email. Phishing is when scammers send messages trying to trick you into giving them your personal information. These emails often impersonate trusted brands like Squarespace.
Note: If your email provider prevents you from forwarding the email, it may have already been reported. In this case, delete the email without following any links.
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How to spot a phishing scam
While scammers change their tactics frequently, look for these classic signs of a phishing or spoof message:
- Requests for your bank account, username, password, social security number, or identity. Never share this information.
- A claim that your account is compromised.
- An unsolicited email with a link to verify your account information.
- Typos in the From email address. It’s common to see something like firstname.lastname@example.org (typo).
- Suspicious links that don’t lead to www.squarespace.com. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter. Links in Squarespace emails preview as email.squarespace.com.
- Emails that mimic our design.
- Emails with .html attachments.
Tip: Learn more about phishing emails at OnGuard Online.
Scam phone calls
While it's more common for phishing scams to arrive via email or text message, be aware of unsolicited phone calls that request private information. Squarespace won’t contact you over the phone.
Official Squarespace email addresses
If you're not sure if an email address belongs to us, compare it to this list of our official email addresses.
- email@example.com (Customer Support)
- firstname.lastname@example.org or email@example.com (Email notifications from your site)
- firstname.lastname@example.org (Form Block submissions from your site)
- email@example.com (Squarespace Domains)
- firstname.lastname@example.org (Transcripts from live chat sessions)
- email@example.com (Our Research team)
- firstname.lastname@example.org (Squarespace 5 billing notifications)
Information Squarespace will never request
- Your full credit card number
- Your bank account or routing number
- Your password
- Your social security number
You should never share this information unless it’s with a known and trustworthy party.
Information Squarespace might request
Squarespace might ask for information to verify your account if you contact us, like the last four digits of your credit card. In certain cases, we may ask for a copy of a government-issued ID, but only during an interaction with Customer Support.
Note that we'll ask you to click a link to verify your Squarespace Domain.