Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Managing domain contact information

The contact information for your Squarespace Domain (also known as your Who.is information) is either the email you entered at registration or the contact email associated with the Website Owner's contributor profile.

It's important to keep your domain contact information up to date because:

  • We send this email address important notifications for your domain.
  • We use this email address to verify domain ownership.
  • Third-party domain providers may request this information if you transfer the domain to them.

This guide shows how to find your domain contact information and update it if necessary.

Automatic Whois privacy

Unless you disable Whois privacy, all contact information is private, and we won't share it on public records. Whois/domain privacy is included with all Squarespace Domains.

Contact roles

Each Squarespace Domain has four contact fields that you can assign for different purposes.

Tip: If your site management team is small, we recommend using the same person for all four contacts. Larger organizations can assign roles to different people if necessary.
  • Owner - The primary contact that should be the same as the site owner. The Owner is listed as the official registrant for the domain and receives all domain emails.
  • Admin - The secondary contact. The Admin won't have ownership of the domain but will receive most domain emails.
  • Tech - A backup contact. The Tech contacts only receives critical domain emails.
  • Billing - Another backup contact. The Billing contact only receives critical domain emails and isn't listed in the core Whois information.

Step 1 - Manage and edit a domain contact

Desktop Mobile

To review and change domain contact information: 

  1. From the Home Menu, , click Settings, and then click Domains. You can also press ? while any panel is open and search domains.
  2. Click the domain you want to review.

domains_panel.jpg

  1. Click Registration Information.

domain_info.jpg

  1. In the Registration Information panel, click any contact to review and update their information.

  1. Look at the email address listed, and ensure it's correct.
  2. Tap Save.

To review and change domain contact information: 

  1. In the Home Menu, tap Settings, and then tap Domains.
  2. Tap the domain you want to review.
  3. Tap Registration Information.
  4. Tap on any contact to review and update their information.
  5. Look at the email address listed, and ensure it's correct.
  6. Tap Save.

Step 2 - Verify via email

After changing any contact information, you'll receive an email from customercare@squarespace.com with the subject "Verification Required: Please verify your domain name(s) as soon as possible."

Even if you verified your domain after registration, you must verify it again after any change you make to the domain. If you don't verify your domain via email, your domain will be suspended in 15 days.

Note: If you change contact information to an email address that completed the verification process before, your email address is already verified and you won't receive another verification email.
  1. In the email, click the link in the email to verify your domain.

  1. Click Verify Information in the page that opens.

  1. After verifying your domain via email, the contact information change is complete.

Since your domain contact information is important, we recommend saving it somewhere convenient so you have it for your records.

Was this article helpful?
8 out of 31 found this helpful
Managing domain contact information