Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Adding product reviews

You can build trust and credibility for your store by showcasing reviews from customers who buy your products. If you have an Etsy shop, use our Etsy importer to import reviews. For other services, you'll add a code block to every product's Additional info tab.

This guide includes steps for popular ratings and reviews services:

Import Etsy reviews

If you have an Etsy shop, you can import your product reviews so they appear on your Squarespace site. Reviews appear on your product details pages. Before importing your reviews, import your Etsy products.

At this time, you can import up to 250 reviews from Etsy.

What imports

The product review information we import from Etsy includes:

  • Customer images
  • Customer names
  • Dates
  • Product images
  • Product titles
  • Review body
  • Star ratings

Import reviews

To import Etsy reviews:

  1. In the Home menu, click Commerce, then click Product reviews.
  2. Click Import from Etsy
  3. Click Login and import
  4. Log into your Etsy account and click Grant access. If the import fails, click Try again and retry these import steps.
  5. After your reviews import successfully, click Done. To ensure the newest reviews appear on your site, reimport your reviews.

Keep in mind:

  • Importing reviews is a one-time process, and we don’t automatically sync your reviews.
  • Reviews import in bulk, meaning all product reviews appear under every product in your store. Imported reviews don't appear only on the specific product your customer reviewed.
  • It’s not possible to style the appearance of imported reviews or change where reviews appear.
  • It's not possible for your customers to add new Etsy reviews on your Squarespace site. They'll need to add their reviews to products on your Etsy shop.
  • Your products reviews may take up to 20 minutes to import, depending how many products you have in your Etsy shop.

Reimport reviews

To ensure your products display your most updated product reviews, go to the Product Reviews panel, then click Reimport. Doing this pulls in all existing product reviews from your Etsy shop.

Hide or delete Etsy reviews

To hide all Etsy product reviews, turn off the Show Etsy product reviews toggle in the Product Reviews panel.

To remove a specific Etsy review from your site, contact Etsy and ask them to delete the review from their system. Squarespace can't delete individual Etsy reviews for you. After Etsy deletes the review from their system, reimport your reviews.

Add reviews using code blocks

For custom code instructions, find the tab for the reviews service you're using. You'll repeat these steps for every product you want customers to review.

The steps in this section include using code injection and adding advanced code to the code block. These are premium features available in Business and Commerce plans.
Tip: If you're a blogger, you can use this approach to add reviews to blog posts. Paste the embed code into code blocks in blog posts instead of products.
Tip: For help with Disqus blog comments, visit Adding Disqus comments to your site.

Step 1 - Get the code

  1. Visit this Disqus help page on their Universal Embed Code.
  2. Copy the code.

DisqusCode.png

Step 2 - Add the code to your product

  1. Open a product's Additional information tab. For detailed steps, visit Adding additional information to products.
  2. Click an insert point and add a code block.
  3. Paste the Disqus embed code into the code block.
  4. In the code, replace Example with your Disqus shortname.
  5. Click Apply or Save to save your changes to the product.

Step 3 - Preview

The product page will look something like this:

Disqus_-_Preview.png

Step 1 - Get the code

  1. Go to the Facebook Developers page.
  2. Enter your layout preferences.
  3. In the URL to comment on field, enter the product's full URL. The format is http://sitename.squarespace.com/productpage/product. (You can use your custom domain or your built-in Squarespace domain.)

  1. Click Get Code.
  2. Copy the JavaScript SDK from the Facebook page
  3. Leave this page open. You'll need it to follow Step 3.

Step 2 - Add the code to Code injection

  1. In the last step, you copied the JavaScript SDK from the Facebook page.
  2. In the Home menu, click Settings, then click Advanced.
  3. Click Code injection.
  4. In the Header field, paste the JavaScript SDK code.

Step 3 - Add the code to your product

  1. On the Facebook page, copy the plugin code in the second field.

Facebook_-_Step_3.jpg

  1. In your Squarespace Home menu, click Pages.
  2. Open a product's Additional information tab. For detailed steps, visit Adding additional information to products.
  3. Click an insert point and add a code block.
  4. Paste the code into the code block.
  5. Click Apply or Save to save your changes to the product.

Step 4 - Preview

The product page will look something like this:

Facebook_-_Preview.png

Step 1 - Get the code

  1. Visit the HTML Comment Box page.
  2. You'll be prompted to log into your Google account.
  3. Copy the code.

Comment_Box_-_Copy_code.png

Step 2 - Add the code to your product

  1. In your Squarespace Home menu, click Pages.
  2. Open a product's Additional information tab. For detailed steps, visit Adding additional information to products.
  3. Click an insert point and add a code block.
  4. Paste the code into the code block.
  5. Click Apply or Save to save your changes to the product.

Step 3 - Preview

The product page will look something like this:

Comment_Box_-_Preview.png

Step 1 - Get the code

  1. Visit Rating Widget.
  2. Click the Get Free Widget button.
  3. Click JavaScript.
  4. Select your layout preferences for your rating system.

Rating_Widget_-_Step_1.png

  1. Copy the code in the first field (below the Live Preview).
  2. Leave this page open. You'll need it to follow Step 3.

Rating_Widget_-_Step_2-6.jpg

Step 2 - Add the code to Code injection

  1. In the last step, you copied the code in the first field of the Rating Widget live preview.
  2. In the Home menu, click Settings, then click Advanced.
  3. Click Code injection.
  4. Paste the JavaScript into the Footer field.

Step 3 - Add the code to your product

  1. Back in the Rating Widget, copy the code in the second field.

Rating_Widget_-_Step_3.jpg

  1. In your Squarespace Home Menu, click Pages.
  2. Open a product's Additional information tab. For detailed steps, visit Adding additional information to products.
  3. Click an insert point and add a code block.
  4. Paste the code into the code block.
  5. Click Apply or Save to save your changes to the product.

Step 4 - Preview

The product page will look something like this:

Help and next steps

Repeat these steps for every product on your site.

Note: These code-based customizations fall outside the scope of our support. This means that we’re unable to help further with setup or troubleshooting. Additionally, since these are code-based solutions, we can’t guarantee their functionality or full compatibility with Squarespace. This includes how they function with our responsive design, particularly their appearance on mobile devices, and if they function on all templates. Code-based customizations can also cause display issues with future updates to our platform. While we can't help further, there are many resources that can point you in the right direction:
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Adding product reviews