You can view successful payments, refunds, and other transactions in the Payment Activity panel. Clicking a transaction leads to a detailed payment summary in Stripe.
This may be useful if you want to review refunds, failed charges, and Stripe transaction fees for a specific order.
Before you begin
- The Payment Activity panel is only available for Stripe transactions. Log into your PayPal Business account to view PayPal payment details.
- For information on failed charges, visit Failed customer payments.
Open Payment Activity
To view payments:
- In the Home Menu, click Commerce, and then click Payments.
- Click Manage beneath Stripe.
- Click Payment Activity.
Previous transactions are sorted into Payments, Refunds, Failures, and Chargebacks. Transactions display the customer name, amount charged, order number, time, and date.
Click anywhere in the row to view the Charge ID page in Stripe.
Search by date or charge ID
You can also click Search to filter the transaction list.
In the Date tab, you can enter a range of dates then click Filter.
In the Charge ID tab, you can search for a specific transaction using its Charge ID.
Note: Search only searches transactions listed in the Payments tab.
Test orders appear as successful transactions in the Payments tab while your store is in Test mode. Click the payment to view the Charge ID page on Stripe, and you'll see a test flag at the top.
Note: When your store is live, Test Orders will no longer appear in the Payment Activity panel. For more information, visit Running a test order.
Refunds, failures, and chargebacks
Click the relevant tab to view a transaction list.
Click anywhere in the row to view the Charge ID page in Stripe. You can see more information, why the payment failed, or take action.
Tip: To learn more, visit Stripe's documentation on failed payments, chargebacks, and fraud prevention.