Receive emails to a custom email address that matches your domain.

With a Squarespace-managed domain, you get email forwarding at no extra cost.

With email forwarding, you can create email aliases for your domain, then automatically redirect emails sent to those aliases to an email address of your choice. 

For example, if your site's domain is yoursitename.com, you can create hello@yoursitename.com as an alias, then forward messages sent to this address to an email address you already use.

If you already have a custom email address associated with your Squarespace-managed domain, you'll need to set up email forwarding through your email provider instead. The DNS records we add to your domains when you set email forwarding with Squarespace will conflict with your existing MX records and cause issues with mail delivery.  

Before you begin

• You can only set up email forwarding for:
  • Squarespace-managed domains. To set up email forwarding for a domain registered with a third party, follow your domain provider’s documentation.
  • Domains that don't already have a custom email address. To set up email forwarding for a domain that already has a custom email address, follow your email provider's documentation.
  • Domains using Squarespace's default nameservers. It's not possible to set up email forwarding on a domain using custom nameservers.  
• Email forwarding is included in the cost of hosting a domain with Squarespace.
• You can create up to 100 aliases for your domain. To learn how to send an email from an alias, visit Google's documentation.
• After setup or edits to email forwarding, it can take up to 48 hours for email forwarding to update.

Email forwarding vs. custom email addresses

Creating a custom email address and forwarding emails are two different methods you can use to deliver email. Both methods support the ability for your visitors and customers to send mail to an email address that matches your custom domain, but there are some key differences.

Use the table below to understand the differences between email forwarding and creating a custom email address.

If you want a custom email address with a unique inbox, or if you'd like to send replies and outbound mail from a custom email address, you can use a custom domain email you already own, or use our Google Workspace integration to create email addresses for your custom domain.

Supported email providers

It's not possible to use third-party email hosts that enforce Domain Keys Identified Mail (DKIM) as the recipient address for email forwarding. If you need to use a free email as the recipient email address, we recommend Gmail.

Below is a non-exhaustive list of email domains and subdomains you can't use as the recipient of your email forward:

• aol.com
• centurylink.net
• icloud.com
• mac.com
• me.com
• squarespace.com
• squarespace-mail.com
• yahoo.com

Create an email forward

To create an email forward:

1. Open your domains dashboard.
2. Click the domain you're setting up an email forward for.
3. Click Email, then scroll down to the Email Forwarding section.
4. Click Add rule.
5. Enter an alias in the Forward from field. The alias is what will display before @yoursitename.com. To forward mail sent to any alias at this domain to the same destination email address, enter an asterisk (*). 
6. In the Forward to field, enter the email address where you'd like to receive the forwarded emails. It's not possible to enter multiple email addresses in this field or receive forwarded emails at multiple addresses.  
7. Click Save
8. After you save changes, we'll send a verification email to the email address you entered in the Forward To field. Click the link in the email to verify. Your email forwarding begins 24-48 hours after you verify your address. While verification is pending, a yellow Verification pending status will appear next to your domain in the Email forwarding panel. 

Keep in mind, it's not possible to forward mail sent to an alias to multiple different addresses by listing multiple “Forward to” addresses, or by creating multiple rules for the same alias. 

Resend the verification email

To resend the verification email:

1. Open the domains dashboard.
2. Click the domain you're editing.
3. Click Email.
4. Scroll down to the Email Forwarding section.
5. Click Resend verification email under the forwarding rule you need to verify.

Edit or remove an email forward

To edit or delete an email forward:

1. Open the domains dashboard.
2. Click the domain you're editing.
3. Click Email.
4. Scroll down to the Email Forwarding section.
5. Click Edit to edit the forwarding rule, or click the trash can icon to delete the forwarding rule. 
6. If you edited the email forward, we'll send you another verification email to the email address you entered in the Forward To field.