The Form & Button Conversions Analytics panel helps you understand how visitors interact with forms and buttons on your site.
The panel measures views of your forms and buttons and how many submissions or clicks they receive. The percentage of views resulting in a click or submission is your conversion rate. You can see the overall conversion for your site and individual results for each form and button.
This is a great tool to use if you want visitors to take a specific action, like sign up for a newsletter, contact you for a consultation, book an appointment, or request a quote. Form & Button Conversions helps you measure progress towards that goal and see how results change over time.
To open the panel, go to the Home Menu, click Analytics, and then click Form & Button Conversions.
Click the drop-down menu to filter results by a built-in date range, or a custom date range. Click Button clicks or Form submissions to filter data by that KPI.
The Form & Button Conversions panel is available in:
- Current Business and Commerce plans
- Legacy Business and Commerce plans
What is conversion?
The conversion rate in the table represents how well your site’s design and content is performing against a goal you might have for visitor engagement. For example, if you add a Newsletter Block, you’ll see the percentage of visitors that subscribe and how that number changes as you edit the style and move it around your site.
How it's calculated
We calculate the conversion rate with this formula:
(Converted unique views ÷ unique views) x 100
Converted unique views is the number of visits that resulted in one or more clicks. This is slightly different than the Submissions or Button Clicks number, which shows the total number of clicks. For example, if a visitor clicks a button three times in one visit, the Submissions or Button Clicks number will be three, but the converted unique views used to calculate the conversion rate would be one.
For Commerce conversion data, see other panels
Which forms and buttons count?
Form & Button Conversions tracks most form and button submissions on your site. It doesn’t track form submissions tied to purchases or donations, which display in Sales Overview Analytics.
Form & Button Conversions tracks:
- Button Block
- Newsletter Block
- Form Block
- Promotional pop-ups
- Cover Page
Form & Button Conversions doesn't track:
- Banner buttons
- Navigation buttons
- Pinterest Save buttons
- Share Buttons
- Social icons
- Donation form submissions
- Checkout form submissions
- Image Block buttons
The line graph near the top of the panel shows trends over time for the selected time. Hover over any point on the graph for a specific date.
At the top of the graph, Button clicks and Form submissions display total clicks and submissions across your site in the selected date range. Click one of the KPIs to compare results for individual buttons or forms.
Click the Daily drop-down menu to change the time scale. Time scale options depend on the number of available data points.
After selecting a date range, the percent change from the previous period will display under each KPI. Percent change is calculated using one of the following date comparisons, depending on the selected time filter:
- DoD - Day-over-day
- WoW - Week-over-week
- MoM - Month-over-month
- YoY - Year-over-year
Positive changes display in green, while negative changes display in red. If there isn’t sufficient historical data to calculate a change, a percent change and date comparison won’t display.
Time period comparisons use the day of the week, not the date. For example, looking at the week Sunday, July 31 to Saturday, August 6, the WoW comparison would be to the previous Sunday, July 24 to Saturday, July 30.
The Form & Button Conversions table shows the following information for each form and button:
- Form name
- Page where the button or form displays
- Button text
- Unique views - Views of the page containing the form or button
- Submissions or Button Clicks
- Conversion Rate
For the Form & Button Conversions table:
- Use the By Form and By Page toggle to change the view.
- Click any column to sort by that topic.
- Click a row to see more details.
- The table only shows the first hundred rows. Additional information truncates to a single row labeled Others.
- If a promotional pop-up displays on multiple pages, the table displays its conversion across multiple rows.
Tip: If you have multiple forms and buttons, give them unique names to differentiate them within the table. Forms and buttons without names or text display as Form or Button.
My conversion rate seems low. Should I be concerned?
If your conversion rate seems low, this could be completely normal. For example, people might be hesitant to share their email address or get too many emails.
However, many factors could make this number different for you. Squarespace has features to help you increase conversion. For example:
- Our built-in designs help you keep your calls to action sleek and simple.
- The Newsletter Block has a default, customizable disclaimer that assures visitors you respect their privacy.
- Our style options let you tailor forms and buttons to fit your brand.
There’s no magic formula to increase conversion, so we recommend experimenting to learn what works best for your site. These additional strategies might help you improve your rates:
- Experiment with form length.
- Don’t ask for too much personal information.
- Change the button text.
- Experiment with placement.
- Enable lightbox mode or promotional pop-ups to make your content stand out.
What happens if I delete or rename a form or button?
Historical data displays in Analytics, even if you delete or rename a form or button. When you rename a form or button, the name change is reflected in Analytics, and data continues to display under the new name.
Changing an attached file doesn't affect a button's analytics. In the Button Name column, the file or files that were attached during the selected date range appear in parentheses.