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Domain transfer timing

Once you get started, transferring your domain to Squarespace can take up to 15 days. Exact timing depends on your original provider and how they release domains. While it can seem like a lot of time, it isn't something Squarespace can control.

This guide explains what influences this timing and steps you can take that might expedite the process.

Steps that impact timing

When you transfer your domain to us, it goes through a few steps to prove that you authorize it. These steps can take time.

You request an authorization code

Before the transfer begins, you'll request an authorization code from your provider. Receiving the code can take up to two days depending on the provider. The timing is out of Squarespace's control.

You approve the transfer

After confirming the registration and billing in Squarespace, you'll receive an email asking you to approve the transfer by entering the authorization code.

Complete this step as soon as you receive the email. Please approve within five days, or we'll automatically cancel your transfer.

Your provider confirms the transfer

After you’ve approved the transfer in the previous step, your provider acknowledges the transfer and releases the domain. This confirmation step can take up to five days, depending on the provider. The timing is out of Squarespace's control.

When the domain is fully transferred, you'll receive a "Thank You" email from Squarespace. Depending on your original provider, you might receive another email from them to confirm, but not all providers do this. If you're not sure if they released your domain, you can contact them to ask. We have a sample message you can use.

Tips to speed up the process

The total amount of transfer time depends on your original provider. We recommend going through all of these steps to shorten transfer time and minimize interruptions while your domain moves between providers:

  1. Before you get started, follow our directions to prepare your domain by disabling Whois privacy, unlocking it, and getting an authorization code. To learn more, see this step.
  2. If you have an email address for your domain, contact your provider before transferring to ensure that you can keep using it.
  3. At the Transfer DNS Settings step, leave all of the options toggled on if possible.
  4. When you receive the Transfer Request email, follow the directions to enter your authorization code as soon as possible.
  5. Avoid changing your DNS settings and signing up for G Suite until your domain is fully transferred. While this won't speed up the process, it avoids general connection issues.
  6. Finally, after approving the transfer, ask your original provider to speed up the process. Some providers allow this by letting you approve the release on their end.

Check your progress

There are a few status messages to look for in the Domains panel after starting the domain transfer. The status labels tell you where your domain is in the process and any steps you should complete.

Email Verification Required

You need to approve the transfer via email with your authorization code.

Transfer in Progress: "We received your verification..."

After authorizing the transfer, you’ll see a message that we’ve received your authorization and we’re approving the transfer on our end.

transfer_in_progress_1.jpg

Transfer in Progress - "We requested the release..."

Next, you’ll see a message that we’ve asked your current provider to release the domain. At this point, we’re waiting for them.

transfer_in_progress_2.jpg

Domain moves to Managed by Squarespace

When your domain is fully transferred, it will appear in your Domains panel with a green label under Managed by Squarespace.

Transfer Failed

If you see a Transfer Failed message, follow our steps for troubleshooting failed transfers.

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Domain transfer timing