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Verifying your account ownership

When you contact Customer Care via email or live chat, we might ask you to verify information related to your account. The safety of your account is our top priority, and we request this information to help protect your privacy and content. We don’t share certain information about a Squarespace account or site with contributors other than a site Administrator, Site Owner, or Billing contributor.

This guide explains some of the steps we might ask you to take to verify your account ownership.

Tips

  • We’ll never ask for your login information like your password. If you received an unprompted, suspicious email that looks like it's from Squarespace, visit our guide on phishing.
  • When prompted, only share the last four digits of the credit card on file. We'll never request your full credit card number over email or live chat.
  • Whenever possible, open a ticket or reply to us using an email address listed as the Site Owner, Administrator, or contributor with Billing permissions. This will help us confirm you have access to your account and help you faster.

Use your credit card number

We'll sometimes ask you to use the last four digits of your credit card as identification. This is the card on your most recent Squarespace account invoice, which might be different than the card currently on file.

You can find this information with these steps:

  1. In the Home Menu, click Settings, and then click Billing & Account.
  2. Click Invoices.
  3. Find your most recent invoice. Depending on your issue, this might be the most recent invoice for your website, G Suite, or domain subscription.
  4. You can click an invoice to view its details. Under Charges, you'll see the subscription you paid for on this invoice. This should read, “Subscription:” followed by your billing plan or subscription type.
  5. In the bottom-right corner, you'll see the last four digits of the card charged, next to “Card ending in.” This could be different than the card currently on file.

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Use your trial start date

To verify a trial site, we might ask you for the month and year you started your trial. To find this information:

  1. In the Home Menu, click Settings, and then click Billing & Account.
  2. Click Billing.
  3. Under Online Since, you'll see your trial's start date.
Note: Expired trials won't display an Online Since date.

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Use a verification code

At the start of a live chat, an Advisor might ask you to find and share a temporary code in your Account Dashboard. This code verifies that you have access to your site. They'll walk you through these steps when they ask, and you can also follow them here:

  1. Go to https://account.squarespace.com/ and log in with your account email address and password.
  2. This brings you to your Account Dashboard.
  3. You’ll see a unique code in a pop-up message.
  4. Copy and paste that code into your chat.

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Use the domain owner contact email

To help you with a Squarespace domain, we might ask you to verify ownership by replying from the domain’s Owner Contact email address. You can find this email address in the Registration Information panel.

Other ways to verify

In certain cases, we might ask you to confirm your identity in other ways, like providing an image of a government-issued ID.

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Verifying your account ownership