Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Managing discounts

Manage and edit your store’s discounts in the Discounts panel or the Squarespace Commerce app.

This guide also covers discount combination rules and exceptions. If you offer multiple discounts, we recommend reviewing this guide to ensure your promotions support your business strategy.

Tip: For an introduction to discounts, visit Creating discounts.

Discount exceptions

These exceptions apply to all discounts. You can also create your own exclusions and exceptions, like minimum order amounts and restrictions by category.

  • Discounts apply to order subtotals. They don't apply to taxes or shipping (except free shipping discounts).
  • Discounts won’t exceed the order subtotal.
  • Customers can’t apply expired discounts. If a customer tries to use an expired discount, they'll see an error message that says "Unable to redeem coupon: this coupon is no longer available."
  • It's not possible to apply discounts to subscription products

Rules for combining discounts

To avoid over-discounting, we have built-in combination rules for discounts:

  • Customers can apply one Any order or Orders over discount per order (excluding free shipping).
  • Customers can also apply one Free shipping discount per order.
  • Customers can’t combine multiple Single Product and/or Products by Category discounts.

For example, a customer can:

  • Apply $10 off any order and Free shipping on orders over $100.

A customer can't:

  • Apply $10 off any order and 20% off orders over $100.
  • Apply multiple product or category discounts. (If you sell a black leather wallet and have separate discounts for the wallet and all leather items, a customer can only apply one).
Tip: While we have these basic rules in place to help, try limiting the number of discounts you offer at a time. Offering only one or two promotions at once ensures that customers can't "stack" them and helps keeps your promotions clear and memorable.

Discounts and gift cards

Customers can apply gift cards to any order. This includes orders using discounts.

Edit a discount

Note: Only store Owners and Administrators can access discounts. Learn more about permissions in Squarespace permissions explained.

To edit a discount:

Desktop iOS Commerce AppAndroid Commerce App

Open the Discounts panel:

  1. In the Home Menu, click Commerce, and then click Discounts.  
  2. Click the tabs to view your discounts by Active, Scheduled, and Expired.
  3. Click any discount in the panel to open it.
Tip: Use menu shortcuts to add links to key Commerce panels directly to the Home Menu.

From here, you can:

  • Change the start date. You can use this to schedule a discount for later activation.
  • Change the expiration date. You can use this to reactivate expired discounts.
  • Change the promo code
  • Edit the discount name
  • Edit the discount type
  • Change its limits
  • Change what the discount applies to
  • Permanently delete it
Tip: Discounts with the earliest start date and time appear first. If there are identical start times, the most recently created discount appears first.
  1. To permanently delete a discount, scroll down and click Delete discount.

Open the Discounts dashboard:

  1. From the main menu, tap Discounts.
  2. Scroll to view all active, scheduled, and expired discounts by start date.
  3. Tap any discount to view more details or edit.

From the detail page, you can change any of the following:

  • Discount Name
  • Discount Type and Amount
  • Products that the discount Applies To
  • Trigger Type (Commerce Advanced plan only)
  • Promo Code
  • When the discount Starts or Ends
  1. Tap Done to apply your changes.
  2. To permanently delete a discount, scroll down and tap Delete discount.

Open the Discounts dashboard:

  1. From the main menu, tap Discounts.
  2. Scroll to view all active, scheduled, and expired discounts by start date.
  3. Tap any discount to view more details or edit.

From the detail page, you can change any of the following:

  • Discount Name
  • Discount Type and Amount
  • Products that the discount Applies To
  • Trigger Type (Commerce Advanced plan only)
  • Promo Code
  • When the discount Starts or Ends
  1. Tap to apply your changes.
  2. To delete a discount, tap the trash can in the top-right corner. Tap Yes to confirm.

Track discount use

You can view the number of uses for each discount.

Tip: To see if a customer used a discount for a specific order, review the order's summary.
Desktop iOS Commerce AppAndroid Commerce App

Discount use appears in the Discounts panel, to the right of the discount’s start and end date.

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Discount use appears in the discount summary, below the discount’s name in the Discounts tab.

Discount use appears in the discount summary, below the discount’s name in the Discounts tab.

Invalid discounts

Discounts customers can no longer use have an Invalid tag. You can edit an invalid discount to fix the issue and reactivate it.

A discount is invalid if it’s:

  • An automatic discount and you’re not on the Commerce Advanced plan or a trial site.
  • A Single product discount for a product you removed.
  • A Products by category discount for a category/categories you removed.
  • A Free shipping discount for a shipping option you removed.

Share a discount (Commerce App only)

Use your device’s sharing options to help share your discount via text message, email, social networks, and more.

iOS Commerce App Android Commerce App
  1. From the discount list, tap the discount you’d like to share.
  2. Tap the share icon in the top-right corner.
  3. Tap the option you’d like to share to.
  4. Send the suggested text, which automatically includes the promo code and store link, or customize your own message.
  1. From the discount list, tap the discount you’d like to share.
  2. Tap the share icon in the top-right corner.
  3. Tap the option you’d like to share to.
  4. Send the suggested text, which automatically includes the promo code and store link, or customize your own message.
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