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Managing discounts

Manage and edit your store’s discounts in the Discounts panel or the Squarespace Commerce app.

This guide also covers discount combination rules and exceptions. If you offer multiple discounts, we recommend reviewing this guide to ensure your promotions support your business strategy.

Tip: For an introduction to discounts, visit Creating discounts.

Discount exceptions

These exceptions apply to all discounts. You can also create your own exclusions and exceptions, like minimum order amounts and restrictions by category.

  • Discounts apply to order subtotals. They don't apply to taxes or shipping (except free shipping discounts).
  • Discounts won’t exceed the order subtotal.
  • Customers can’t apply expired discounts. If a customer tries to use an expired discount, they'll see an error message that says "Unable to redeem coupon: this coupon is no longer available."

Rules for combining discounts

To avoid over-discounting, we have built-in combination rules for discounts. 

Tip: While we have these basic rules in place to help, try limiting the number of discounts you offer at a time. Offering only one or two promotions at once ensures that customers can't "stack" them and helps keep your promotions clear and memorable.

You can combine:

Discount types Example
Single Product + Amount off Any Order $10 off a specific model of sunglasses, and $10 off any order
Single Product + Orders Over $10 off a specific model of sunglasses, and 10% off orders over $200
Product by Category + Amount off Any Order $10 off summer accessories, and $10 off any order
Product by Category + Amount off Orders Over $10 off summer accessories, and $10 off orders over $200
Free Shipping You can combine Free Shipping with any discount or  combination of discounts

You can’t combine:

Discount types Example
Single Product + Product by Category $10 off a specific model of sunglasses, and $25 off summer accessories (including the same pair of sunglasses)

Single Product + Single Product (for the same item)

$10 off a specific model of sunglasses, and $25 off the same pair of sunglasses
Product by Category + Product by Category (for the same item) If a customer is buying a black leather wallet, they can’t take $10 off leather goods and another $10 off wallets
Orders Over + Any Order, if at least one discount is a percentage discount $10 off any order, and 20% off orders over $100

Keep in mind: 

  • If multiple automatic discounts can apply to the same order, the larger discount will apply at checkout.
  • Discounts can't be combined if an order has only one product.
  • You can only combine Percent off Any Order discounts with Free Shipping.
  • If customers try to combine incompatible discounts, they'll see an error message.

Discounts and gift cards

Customers can apply gift cards to any order. This includes orders using discounts.

Edit a discount

Note: Only store Owners and Administrators can access discounts. Learn more about permissions in Squarespace permissions explained.

To edit a discount:

Open the Discounts panel:

  1. In the Home Menu, click Commerce, then click Discounts. 
  2. Click the tabs to view your discounts by Active, Scheduled, and Expired.
  3. Click any discount in the panel to open it.
Tip: Use menu shortcuts to add links to key Commerce panels directly to the Home Menu.

From here, you can change the discount's:

  • Discount name
  • Expiration date. Use this to reactivate expired discounts.
  • Promo code
  • Promotion type
  • Start date. Use this to schedule a discount for later activation.
  • Subscription discount limits
  • Total usage limits
  • What the discount applies to
  • Permanently delete it

Discounts with the earliest start date and time appear first. If there are identical start times, the most recently created discount appears first.

To permanently delete a discount, scroll down and click Delete discount.

Open the Discounts dashboard:

  1. From the main menu, tap Discounts.
  2. Scroll to view all active, scheduled, and expired discounts by start date.
  3. Tap any discount to view more details or edit.

From the detail page, you can change any of the following:

  • Discount Name
  • Discount Type and Amount
  • Products that the discount Applies To
  • Trigger Type (Commerce Advanced plan only)
  • Promo Code
  • When the discount Starts or Ends
  1. Tap Done to apply your changes.
  2. To permanently delete a discount, scroll down and tap Delete discount.

Open the Discounts dashboard:

  1. From the main menu, tap Discounts.
  2. Scroll to view all active, scheduled, and expired discounts by start date.
  3. Tap any discount to view more details or edit.

From the detail page, you can change any of the following:

  • Discount Name
  • Discount Type and Amount
  • Products that the discount Applies To
  • Trigger Type (Commerce Advanced plan only)
  • Promo Code
  • When the discount Starts or Ends
  1. Tap to apply your changes.
  2. To delete a discount, tap the trash can in the top-right corner. Tap Yes to confirm.

Track discount use

You can view the number of uses for each discount.

Tip: To see if a customer used a discount for a specific order, review the order's summary.

Discount use appears in the Discounts panel, to the right of the discount’s start and end date.

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Discount use appears in the discount summary, below the discount’s name in the Discounts tab.

Discount use appears in the discount summary, below the discount’s name in the Discounts tab.

Invalid discounts

Discounts customers can no longer use have an Invalid tag. You can edit an invalid discount to fix the issue and reactivate it.

A discount is invalid if it’s:

  • An automatic discount and you’re not on the Commerce Advanced plan or a trial site.
  • A Single product discount for a product you removed.
  • A Products by category discount for a category/categories you removed.
  • A Free shipping discount for a shipping option you removed.

Share a discount (Commerce App only)

Use your device’s sharing options to help share your discount via text message, email, social networks, and more.

  1. From the discount list, tap the discount you’d like to share.
  2. Tap the share icon in the top-right corner.
  3. Tap the option you’d like to share to.
  4. Send the suggested text, which automatically includes the promo code and store link, or customize your own message.
  1. From the discount list, tap the discount you’d like to share.
  2. Tap the share icon in the top-right corner.
  3. Tap the option you’d like to share to.
  4. Send the suggested text, which automatically includes the promo code and store link, or customize your own message.

Troubleshooting

If customers can't use a discount at checkout, try these troubleshooting steps:

  • Confirm the order is eligible. In addition to double-checking the order and discount details, see our rules for applying multiple discounts.
  • Confirm that the discount has a unique code. Review active, scheduled, and expired discounts and change any duplicate codes.
  • If the discount is for shipping, ensure the customer selected a shipping method at checkout.
  • Delete and recreate the discount.

If you still have trouble, contact us. Include a screenshot of the checkout page, including the billing and shipping addresses, and the discounts the customer is trying to apply.

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