If your PayPal Business account uses an address in one of the countries below, you can accept PayPal as a payment method, but our standard PayPal setup isn’t available:
Instead, you’ll manually connect PayPal by following this guide. This process requires giving Squarespace API permissions in your PayPal account and then adding your PayPal Merchant Account ID to your site’s settings.
Once the setup process is complete, the PayPal integration is identical. For general information about PayPal, visit Accepting PayPal.
Tip: If you see the Restricted Region Detected message and your PayPal address isn’t in one of these countries, click continue directly to PayPal, and follow these steps to continue with the automatic setup.
Step 1 - Give Squarespace API permissions
Go to www.paypal.com and log into your PayPal Business account. Follow these steps to allow Squarespace to connect to PayPal to process your orders:
- Click Profile.
- Select Business Setup.
Note: At this point, you may be asked to select how you will collect payments, and which payment methods you accept.
- Click Option A (Work with an e-commerce solution that's already integrated with PayPal).
- Click Get your API Credentials.
- Click Grant API permission.
- Enter paypal-payments_api1.squarespace.com
- Click Lookup.
- Select all permissions, then click Add.
Step 2 - Copy your PayPal Merchant Account ID
In your PayPal account:
- Click Profile.
- Click Profile and settings.
- Copy your Merchant Account ID.
Step 3 - Connect PayPal to your site
Log into your Squarespace site and follow these steps:
- In the Home Menu, click Settings, and then click Payments.
- Click PayPal.
- Log into your PayPal account.
- Paste your PayPal Merchant Account ID in the field.
- Click Connect.
Step 4 - Approve transaction fees
In addition to PayPal processing fees, you may be charged Squarespace transaction fees if you’re on the Personal or Business billing plan. These fees will be charged to your PayPal account.
- On your Squarespace site, in the Next Step window, review your plan's transaction fee information, then click Agree & Continue.
- A pop-up window will open.
- Log into your PayPal Business account, select a payment method for the fees, then click Agree & Continue.
Note: If you haven't selected a credit or debit card for your PayPal account, you may be prompted to do so.
After accepting the fee agreement, your PayPal connection is complete!
Who to contact for support
Squarespace Customer Care can help you with the following PayPal integration questions:
- Connecting PayPal
- Issuing refunds
- Order management
- Most checkout issues
- General questions before signing up
- Confirm your bank account
- How long do bank transfers take?
- Verify your account
- Withdraw your money
- Reset password
- Prohibited businesses