Transfer control of your Squarespace Payments account to an existing site administrator.

By default, the Squarespace Payments Manager is the contributor who created the Squarespace Payments account. The Payments Manager can transfer their permissions to a Site Owner or Administrator. You can only assign one Payments Manager at a time.

Use the steps in this guide to transfer management of your Squarespace Payments account to another site administrator.

Note: Squarespace Payments managers, like Administrators, have full account access but can't transfer site ownership. Review your contributor site permissions.

Before you begin

If you're the Payments Manager, you can transfer your permissions to a Site Owner or Administrator. Changing managers will transfer control of your Squarespace Payments account to someone else. When you change managers, you’ll no longer be able to:

• Act as the financial beneficiary for this business
• Respond to verification requests
• Manage bank accounts
• Manage Payments managers in the future
• View Squarespace Capital

Note: You need to finish setting up Squarespace Payments before you can make someone else the Payments Manager. If you haven’t finished the setup and want someone else to be the manager, you can restart setup and let them complete it instead. This way, you don’t have to transfer the role.

Change payments manager

To transfer control of your Squarespace Payments account:

1. From the Settings panel, click Selling and then Payments to open the Payments Settings panel.
2. Click Manage settings.
3. Under Payments manager, click the Change button next to the name of your current Payments manager. By default, this will show the person who created the Squarespace Payments account.
4. Review the disclaimer, then click Continue, then select a new manager, then click Continue.
5. Review the changes to ensure accuracy, then click Transfer to initiate the transfer.
6. A message will appear confirming the transfer. The name will update to the new Payments Manager. The original Payments Manager will get an email confirming the transfer.

Transfers will typically be completed in a few minutes, but there may be situations where a transfer will take longer due to an account review. When this happens, a message will appear informing you of the pending status. You’ll also see an indicator next to the Payments Manager’s name showing the pending status. You’ll get an email when the transfer is complete.

Verify account information

After the transfer of ownership process is complete, the new Payments Manager will see a message on their Payments account dashboard prompting them to verify that all business information is correct to and up-to-date.

We strongly recommend that the new Payments Manager review the account information to ensure everything is accurate, such as tax reporting information, bank account information, and other important business information.

Transfer failed

Transfers are typically completed in a few minutes. However, some transfers may take longer to process due to an automatic account review. During this review, your transfer will display a “pending” status on your Payments dashboard, and you'll get an email confirming this status. You'll get another email after the transfer is complete.

If your transfer request fails, you'll get an email. If this happens, contact us for help. To help us resolve the issue quickly, include the following information in your message

• The email addresses of both the original and new Payments Managers
• Specific error messages or details you observed during the transfer process

If the Payments Manager's role changes

If the current Payments Manager is no longer part of your business, or if their permissions have changed, contact us to complete the transfer. This situation requires direct help from our support team to ensure account integrity and to prevent unauthorized access. To help us complete the transfer, we might ask you to verify your account information.