Importing customer reviews from Etsy

Display customer reviews from Etsy on your product details page.

Last updated January 10, 2025

If you have an Etsy shop, you can import your customer reviews so they appear on your Squarespace site. Reviews appear on your product details pages. They don't appear in the Customer reviews panel. Before importing your reviews, import your Etsy products. To send customer review request emails from your Squarespace store, visit Customer reviews

Accessing this feature

You can import customer reviews from Etsy if you are on a Commerce plan.

What imports

The review information we import from Etsy includes:

  • Customer images
  • Customer names
  • Dates
  • Product images
  • Product titles
  • Review body
  • Star ratings

Import reviews

To import Etsy reviews:

  1. Open the Customer Reviews panel and click the gear icon.
  2. Click Import beside Etsy Reviews.
  3. Click Login and Import.
  4. Log into your Etsy account and click Grant Access. Your reviews may take up to 20 minutes to import, depending how many products you have in your Etsy shop. If the import fails, click Try Again and retry these import steps.
  5. After your reviews import successfully, click See Reviews. To ensure the newest reviews appear on your site, reimport your reviews.

Keep in mind:

  • Importing reviews is a one-time process, and we don’t automatically sync your reviews.
  • Reviews import in bulk, meaning all customer reviews appear under every product in your store when your display settings are set to show store reviews. Imported reviews don't appear only on the specific product your customer reviewed and won't appear if your display settings are set to show product reviews only.
  • It’s not possible to style the appearance of imported reviews or change where reviews appear.
  • It's not possible for your customers to add new Etsy reviews on your Squarespace site. They'll need to add their reviews on Squarespace.

Reimport reviews

To ensure your products display your most updated Etsy reviews, open the Customer Reviews panel, click the gear icon, then click Reimport. Doing this pulls in all existing customer reviews from your Etsy shop. Reimporting your Etsy reviews won't overwrite or remove existing customer reviews. You can import reviews one time per day.

Hide or delete Etsy reviews

To hide all Etsy reviews, turn off the Imported Reviews toggle in the Customer Reviews settings.

To remove a specific Etsy review from your site, contact Etsy and ask them to delete the review from their system. Squarespace can't delete individual Etsy reviews for you. After Etsy deletes the review from their system, reimport your reviews.

Note

The term Etsy is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy.

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Importing customer reviews from Etsy