Accessibility FAQ

Answers to common questions about creating an accessible site.

Last updated May 31, 2023

Here are some frequently asked questions about accessibility and how it relates to your site and Squarespace as a company.

Is my site accessible?

Accessibility requirements differ around the world. You're responsible for ensuring your site complies with applicable laws, including local accessibility requirements. One way to understand your site’s accessibility and identify areas for improvement is to consult an accessibility specialist. You can also review this preliminary web accessibility checklist.

Note

Squarespace Customer Support can't provide advice about making your site compliant with any specific accessibility laws, regulations, or standards.

Is Squarespace working to improve accessibility?

Yes. Squarespace is committed to making our services more accessible to users of all abilities. We're always looking to improve, and this work is ongoing. We're in the process of reviewing our services to improve user experience and to make it easier for our customers to make their sites accessible.

How do I make a Squarespace website ADA compliant?

Squarespace gives every customer the ability to customize their site. This sometimes means the end product is not fully accessible to everyone. To learn more about how to make your site more compliant, reference the ADA standards for accessible design (US only).

How do I know if my website is accessible?

While there is no such thing as 100% accessibility, and no universal governing metric applies, there are ways to assess and improve your site so that it can be generally accessible to a broad audience. If you need help with assessing your site, we suggest contacting an experienced practitioner (English only) for help.

Does my site need to be ADA compliant?

Laws around web accessibility vary greatly depending on the country, state, or regional jurisdiction you fall under. Squarespace doesn't provide legal advice on any topic, including accessibility compliance. To learn more, a helpful first step may be to review an overview of the laws and policy in your region. If you’re unsure of how these policies apply to you, we encourage you to consult an accessibility or legal expert.

Does Squarespace have accessibility features?

You can customize many aspects of your Squarespace site to make it easier to navigate. To learn more about our accessibility features, review Accessibility resources at Squarespace.

How can I improve my website’s accessibility?

For accessibility resources specific to Squarespace websites, visit Accessibility resources at Squarespace. If you’re looking to learn more about accessibility in general, we suggest starting with Introduction to Accessibility (US only), or visiting the Web Accessibility Initiative website.

Who is responsible for my website accessibility?

Accessibility requirements may differ by country, state, or regional jurisdiction. You're responsible for ensuring that your site complies with those requirements. One way to assess and improve your site accessibility is by consulting resources like this accessibility checklist (English only) from the A11Y Project. Although following this checklist may not guarantee your site will be in line with applicable accessibility requirements, it may help improve your site’s usability.

Are all sites built with Squarespace accessible?

Because Squarespace users have a lot of creative freedom, they can build websites that aren't always accessible by all. We believe that accessibility is always a work in progress, and we encourage everyone to strive toward creating beautiful designs with accessibility in mind.

Where can I find more resources on accessibility?

For accessibility resources specific to Squarespace websites, visit Accessibility resources at Squarespace. If you’re looking to learn more about accessibility, you may find the following resources helpful: Introduction to Accessibility (US only), and Web Accessibility Initiative website.

Where can I learn more about general accessibility at Squarespace?

To learn more visit our Accessibility page.

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