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Fixing a suspended Squarespace Domain

After registering a new domain, you must verify you own it via email. If you don't click the link in the email and verify within 15 days of registration, your domain will be temporarily suspended and won't connect to your site. Older domains might also get suspended if there's an issue sending your annual registration summary email.

In this guide, you'll learn how to check if your domain is suspended and how to fix the issue. After following the steps in this guide to verify and unsuspend your domain, it should connect in about 15 minutes, but sometimes it can take a little longer. 

Check if your domain is suspended

If your domain is suspended, it won’t connect to your Squarespace site. You’ll see a red "Suspended" warning below that domain in your Domains panel.

If you don't see this "Suspended" warning but your domain isn't working, it's probably a different issue. Try clearing your browser's cache, disabling any browser extensions, or following our other troubleshooting tips.

Unsuspend your domain

To unsuspend your domain, follow these steps.

Step 1 - Check your email and spam folder

Si tu dominio necesita verificación, recibirás un correo electrónico con un enlace. Haz clic en este para anular la suspensión de tu dominio. Para verificar este correo electrónico y seguir las instrucciones:

  1. Revisa si en la bandeja de entrada y la carpeta de spam hay un correo de customercare@squarespace.com o no-reply@squarespace.com con el asunto "Verifica tu(s) nombre(s) de dominio lo antes posible". Existe la posibilidad de que se haya ido a tu carpeta de spam.
  2. If you find the email, click the link in it to complete the verification. If this works, your domain is unsuspended, and you can skip the rest of this guide.
  3. If the link in the domain verification email doesn’t work or leads to a 404 page, your email provider may be changing the URL when you try to open it. To fix the issue, try viewing your email inbox in another browser or a mobile app, then retry clicking the link. If this works, your domain is unsuspended, and you can skip the rest of this guide.

Step 2 - Double-check the domain's Owner Contact email

If that doesn't work, check that we have the correct email address listed as the domain owner. This email address could be different than the email address you use to log into your site.

  1. En el menú de Inicio, haz clic en Configuración y, luego, en Dominios.
  2. Click the suspended domain.
  3. Click Registration Information.
  4. Check that the email address listed under Owner Contact is correct. If you see any typos or errors, click it to edit.
  5. Haz clic en Guardar.

Step 3 - Resend the verification email

After verifying the Owner Contact email address, click Resend Verification Email.

Esto envía un nuevo correo electrónico de verificación de customercare@squarespace.com o no-reply@squarespace.com. Haz clic en el enlace del correo para verificar. Si no ves ningún correo de este remitente en tu bandeja de entrada, revisa la carpeta de spam.

Step 4 - Try another email address

If you're still having trouble verifying your Squarespace Domain, use a different email address:

  1. In the suspended domain in the Domains panel, click Registration Information.
  2. Change the Owner Contact email to another address your can regularly access.
  3. Click Resend Verification Email, and then click the link in the email when you receive it.

Preguntas frecuentes

Can someone take my suspended domain?

No. Tu dominio solo se libera para su compra si caduca y regresa a uno de nuestros registradores, Squarespace Domains LLC o Tucows.

What happens if I never verify my domain?

Even if you don’t verify your domain, it follows the standard domain cycle. It will renew at the next renewal date, or it will expire if your card on file can’t be charged.

I've had an active domain for over a year, but it was suddenly suspended.

Uno de nuestros registradores de dominios, Tucows, envía un correo electrónico anual al contacto del propietario del dominio para confirmar que toda la información de contacto actual es correcta. Si el correo electrónico del contacto del propietario no está activo y rebota a Tucows, se asume que el correo ya no es válido y se suspende el dominio.

To resolve this, follow the steps above to unsuspend the domain, ensuring that you update the Owner Contact email address. 

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